2 likesIt appears that Care alarms are excluded. Panic alarms and CO2 alarms cause automatic notifications to Emergency Personnel: (From "What To Expect With Iris Professional Monitoring" in the IRIS Knowledgebase) Grace Periods When a Security alarm is triggered, a grace period begins, giving you time to cancel the alarm before the monitoring station is notified. After the grace period ends, and the alarm has not been cancelled either from your keypad or the Iris app, an attempt to notify the Monitoring Station will be made. Emergency Dispatch – Smoke & Security In the event of a true emergency, confirming the alarm in the app will expedite emergency dispatch. If the alarm is not confirmed through the app, the monitoring station will call the account owner and also the 2nd person in the notification list. If those 2 people are unable to confirm or cancel, the Monitoring Station will attempt to dispatch the authorities. Once verbally confirmed, emergency personnel will be asked to dispatch. In the event that no one can be reached by phone, an emergency responder dispatch will be attempted. Emergency Dispatch - CO Because carbon monoxide is odorless, colorless, and highly dangerous; detection of unsafe levels of Carbon Monoxide in your home will result in emergency personnel automatically being alerted without requiring the alarm to be confirmed. Once authorities are notified, the Monitoring Station will then call your Notification List until someone is reached to inform them that the authorities have been notified. For your safety, emergency responders cannot be cancelled if dispatched in carbon monoxide emergencies. Emergency Dispatch - Panic A Panic alarm in your home will result in emergency personnel automatically being alerted. Once authorities are notified, the Monitoring Station will then call your Notification List until someone is reached to inform them that the authorities have been notified. Cancelling an Alarm To cancel a Professionally Monitored Security, Smoke, or Panic alarm, simply answer the call from the Monitoring Station or call the monitoring station directly at 1-844-571-6006 to cancel the dispatch. Alarm TrackerTM will notify you if the police or fire station does not dispatch. If the authorities decide not to respond, you should call 911 or your local authorities immediately
1 likeSo here we are mid April and it's been about two months since I installed the Sense Energy Monitor and not much has changed. The app has been updated twice, most recently just 2 days ago. However, the app still says it has only found 18 devices and it doesn't know squat about most of them. It's STILL trying to learn about what it thinks is my electric dryer. Somehow the category for unknown, always on devices has NOTHING listed. That started after the last update about 10 days ago. Always On used to have about 300 to 350 watts showing all the time. IT supposed to be all those parasitic devices and instant on devices like TVs, computers sleeping, wall wart transformers used to charge portable electronics, etc. Since I first installed the Sense monitor there has been about 300 to 350 watts listed in this category, now nothing. The Unknown category has grown slightly though from 120 to 200 watts and now runs a constant 450 to 600 watts. It's almost like the Always On stuff got reclassified as Unknown. Right now as I write this the app thinks that the only three devices running are my Boiler Circulator Pump, my Kitchen Fridge, and 475 watts of Unknowns. But my computer that I am using to browse the web is on, a 32" TV is on, and a number of lights inside and outside the house are on. Now I can understand that it might have trouble detecting various light fixtures but my outside lights that are on a timer that Iris controls should be pretty easy to figure out. I mean they are set to go ON/OFF at sundown/sunup so after seeing the start/stop time shift in relation to the changes occurring with the seasons AND a one hour clock reset even a dummy like me might consider that this is possibly some night time lighting. The coffee maker draws about 1400 watts but it can't figure that our either. Same for the toaster which it calls "Unnamed Heat 2" sometimes, at other times it just gets lumped in with the Unknown loads. So after all this time all I can say is save your money or buy something else, as Sense is not ready to play nice. I may contact them and find out if I can get my $250 back, as this is a total waste so far. No web interface. Can't save log or download any historical data. Can't 'help' the app by identifying what just turned on or off. the list goes on.