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  1. 5 likes
    I made the switch to Smart Things last week (and no, I'm not lingering around to troll, I have 3 other family members on Iris, and I don't anticipate talking them into spending the money to switch anytime soon). I had read the threads mentioned above, and knew they had a database issue, but it looked to be pretty much resolved, so I made the leap. The first day was a little rough with some lingering errors, but even by the next day things were better, and it's been relatively smooth sailing ever since. I know this will sound crazy to the Iris developers, but the ST staff even announced that a hub upgrade was coming and when it would happen! It *might* be fair to say that Iris and ST are at the same level right now regarding stability and reliability, but what I'm really thinking about is investing for the future. The ST staff are active in their forum (that they actually own and run) and they are often talking about all the staff they are hiring. There are functional and supported API's, and a bunch of active community developers. I've been very impressed by how hard it is to find a device that *isn't* supported (even if it's sometimes a bit of a hack). Basically, one developer has made all of the Iris v2 stuff work very reliably - the Iris smart fob is now much more powerful on ST than it is on it's native platform! And we're using those fobs as random remotes because we don't need them anymore because our phones are our presence sensors now. Bad things? Well, ST does have a fairly steep learning curve to go with all that power. It would be great if ST had more local processing (some devices process locally, but only a few - though as far as I know, Iris does none of that yet), and there is sometimes a little bit of lag. Both platform's apps have a pretty crappy UI, but Iris is slightly less bad, especially for quick access. Iris seems to have a slight lead on the home security aspects (the only real security keypad for ST is the Iris keypad), but it's painfully obvious that ST was in the middle of implementing that and got derailed by their database issues. There is no speaker in the ST hub, so that's a bit jarring for a former Iris user. There is also no cellular modem available yet. I can't compare the camera functionality of the two systems, as I've used separate Hikvision cameras all along. I don't think either platform is all that great for cameras. I have no love for Samsung, so that doesn't excite me, but at least the ST group does seem to be able to work independently yet also seem to have vast resources at their disposal. Switching platforms cost me about $350. I had to buy the hub for, 3 door sensors (all of my Iris ones were v1), and I was able to replace my other 15 window sensors with two cheap, reliable, and pet-safe motion sensors. There are mixed reports of the RadioThermostat working with ST, but I couldn't mine working, so I sent it to another family member. I could have replaced that with a non-Iris equivalent for $79, but I found an open-box Ecobee 3 for a great price (so I'm not factoring that into the $350). My Iris keypads, keyfobs, glass break, garage door opener, leak detector, wall switches, smart outlets, and smart button all worked fine with ST. The only thing I lost besides the v1 windows sensors was one v1 smart button. Saving $10/mo helps with the cost of switching and everything that I had to replace is an improvement over what I had before. At the end of the day, it's not that ST is currently more reliable in any quantifiable sense, but when something doesn't work (or doesn't work the way I want), I have more options available than waiting for Lowe's to fix it. It's not all unicorns and rainbows, but I'm content, and I'm not taking daily flak about Iris from the SO anymore.
  2. 4 likes
    This is why this forum is so important to our community.
  3. 4 likes
    As someone who was on V1 for 2 years, jumped to V2 for months, and has now migrated to ST, I'm going to say the grass is greener. All of the problems that everyone is pointing out about ST is older and came from their backend getting overloaded from the amount of users. What did they do? re-engineered, bought loads more of backend SQL power, shifted to AWS, and moved everyone over. Total cost to users: 0$. I've been on ST for a little over a month now, and have had no issues. No disconnects, no loss of comms. It has worked everytime I've needed it and I trust my house security to it. Make what you will but the platform is superior IMHO. Plus....its free!
  4. 3 likes
    It would be nice if the Iris team would release an IDE that allowed the ability to edit the device handlers. It would make it so that we could help them with the development of features. If a device pairs as an unknown device, we could look up the Zigbee/Zwave/Wifi commands that it supports and write a handler for the device. Would allow for a lot of possibility, mainly for those power users, who have devices that are Zigbee/Zwave, compliant but Iris doesn't want to add them in.
  5. 3 likes
    And he's done it with one hand tied behind his back, he's got talent on loan from God.
  6. 3 likes
    Or gillion's since that is the only thing that stays 100% working. Sent from my iPhone using Tapatalk
  7. 3 likes
    I really do think thegillion is already miles ahead of the official portal with his. The addition of the energy monitoring just really proved that it's possible to be done with the hardware, even if the iris team refuses to accept the fact that they caused the "lack of use"
  8. 3 likes
    Interesting read.... http://www.wfaa.com/news/investigations/we-asked-86-burglars-how-they-broke-into-homes/344367279
  9. 2 likes
    I noticed that we just got a new platform update and for the heck of it I told Alexa to find new devices. She found all of my locks and Scenes. I was able to get her to lock the doors (but not unlock, she tells me she can't unlock them to be safe) but I haven't figured out how to run a scene yet.
  10. 2 likes
    I have a 4TB limit on my video storage capacity through Blue Iris. Since I'm still on the Iris premium plan it's too bad I couldn't just "donate" my allocated Iris storage to someone else.
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    I don't have IRIS cameras but I have several outdoor IP cameras. Every spring I have a boat-load of false alerts due to bugs, especially at night due to the IR lights, and sometimes they're too quick in and out of frame for the camera to document but enough to set off the alert. I especially love it when a spider decides to lay a string of webbing over the lens. Just another factor to keep in mind.
  13. 2 likes
    I haven't switched and I don't plan on it, but if I had to start over I would base my decision on overall system functionality. I know that is a broad subject, but in my opinion the system that has the most functionality in the end is going to be the winner. If Iris wants to maintain their closed platform mentality, they better step up their development processes or they are going to be left behind.
  14. 2 likes
    It appears that Care alarms are excluded. Panic alarms and CO2 alarms cause automatic notifications to Emergency Personnel: (From "What To Expect With Iris Professional Monitoring" in the IRIS Knowledgebase) Grace Periods When a Security alarm is triggered, a grace period begins, giving you time to cancel the alarm before the monitoring station is notified. After the grace period ends, and the alarm has not been cancelled either from your keypad or the Iris app, an attempt to notify the Monitoring Station will be made. Emergency Dispatch – Smoke & Security In the event of a true emergency, confirming the alarm in the app will expedite emergency dispatch. If the alarm is not confirmed through the app, the monitoring station will call the account owner and also the 2nd person in the notification list. If those 2 people are unable to confirm or cancel, the Monitoring Station will attempt to dispatch the authorities. Once verbally confirmed, emergency personnel will be asked to dispatch. In the event that no one can be reached by phone, an emergency responder dispatch will be attempted. Emergency Dispatch - CO Because carbon monoxide is odorless, colorless, and highly dangerous; detection of unsafe levels of Carbon Monoxide in your home will result in emergency personnel automatically being alerted without requiring the alarm to be confirmed. Once authorities are notified, the Monitoring Station will then call your Notification List until someone is reached to inform them that the authorities have been notified. For your safety, emergency responders cannot be cancelled if dispatched in carbon monoxide emergencies. Emergency Dispatch - Panic A Panic alarm in your home will result in emergency personnel automatically being alerted. Once authorities are notified, the Monitoring Station will then call your Notification List until someone is reached to inform them that the authorities have been notified. Cancelling an Alarm To cancel a Professionally Monitored Security, Smoke, or Panic alarm, simply answer the call from the Monitoring Station or call the monitoring station directly at 1-844-571-6006 to cancel the dispatch. Alarm TrackerTM will notify you if the police or fire station does not dispatch. If the authorities decide not to respond, you should call 911 or your local authorities immediately
  15. 2 likes
    That's because you've not torn it apart yet.
  16. 2 likes
    People get angry when things that they buy do not work as advertised.
  17. 2 likes
    The Centralite Dimmer Outlet looks just like the Iris branded Smart Plug and has most all the same features (reduced current capacity) plus its a dimmer. One feature that looks interesting is that it you try to turn on a light manually like we did back in the stone age (you remember, with your hand) it can sense this action and will turn the outlet on. https://store.centralite.com/products/3-series-smart-dimming-outlet
  18. 2 likes
    Seriously? That's all we have to do? Lol. I will give it a shot. Update: what a croc of [emoji90], can't believe that worked. Lol.
  19. 2 likes
    I wonder if things will go smoothly? This sounds like a fairly big update, I'm anticipating a day or two of chaos!
  20. 2 likes
    Bathroom window - usually in the back, and the one most often left unlocked. As to other methods, a preference was stated for kicking in doors rather than breaking windows because the noise was considered less noticeable to others.
  21. 1 like
    I wonder if any other goodies are included with this platform update which we don't know about yet... I haven't seen any statement by iris about the new alexa skills... maybe they are waiting for an app update that goes along with the platform update? Either way, nice find @Otto Mation
  22. 1 like
    As I said the main reason was Energy Monitoring
  23. 1 like
    Look at the text portion of your map when you open it. You have a graphical part (map itself) and the text from which the map is drawn. You will have a list of ids and the number on the map. Takes a little bit of work to pair them all up but I have done it three times this weekend alone, lol. Sent from my iPhone using Tapatalk
  24. 1 like
    The energy monitoring capability of V1 was the single most important feature that lead to my investment in Iris in the first place. I found the ability to measure energy usage both at the smartplug and the meter reader lead to significant energy savings and the savings eventually paid for the iris components. I spend my winters out of state in warmer climates, so its CRITICAL that I be able to see the temperature history of key areas of the house to ensure that my pipes dont freeze. I tapped contact sensors to the pipes on external walls of my basement, and had alerts sent to me when the temperature was within 5 degrees of freezing. When I got the alert, I would raise the temperature set point of nearby thermostats. This process allowed me to minimally heat the house and achieve the highest degree of energy savings. I dont know how Lowes determined that this feature wasnt heavily used in V1, but I think its a MAJOR selling feature of the overall system. I would also like to be able to monitor the humidity levels of my basement during the summer months, and have a rule to turn on the dehumidifier if the humidity gets too high. The dehumidifier is the largest single electrical cost during the summer months. I'm asking Lowes to reconsider the priority of the energy management ability for V2.
  25. 1 like
  26. 1 like
    straight from the Q&A... 7. We've been told that V2 will ultimately be in parity with V1. Does this mean all features and rules such as temp based device control, energy history on Smart Plugs, energy history on the meter reader? We are working diligently toward full parity. However, I’d suggest “all features” is a difficult statement as there may be things that we think we can do better. This means they may not be exactly as they were in V1, and there may be some new things that take priority over a V1 feature given their benefit to you. However, all of those things mentioned are in the roadmap and all within what I would call a “short” time span. The temperature rules I expect very soon. Also, we are working on an improved whole-home energy solution. We want to provide the best energy accuracy we can
  27. 1 like
  28. 1 like
    I believe your "hubzwave:numDevices" and "hubzwave:healTotal" should match. If you didn't use the Z-wave removal tool when you removed "Number 7" the Z-wave controller within the hub still thinks this is part of your network.
  29. 1 like
    I posted the below entry into the IRIS Community blog in January (https://community.irisbylowes.com/t5/Feature-Suggestions/Make-All-app-lists-editable-like-the-quot-Lights-amp-Switches/idi-p/355) It is still listed as "New", meaning it has not been accepted for investigation. It has 12 "Kudos", and I am asking members here to go increase that number if this issue is important to you. Why? Suggestions don't seem to get IRIS blog staff's attention unless they reach "critical mass." Principally, I'm requesting that an "Edit" button be made available in more of the lists in the app. On the Lights & Switches card, I can drag the devices into the order I want them to be. That feature is missing from most other lists in the app. The worst one is the list of Temp Sensors in the Climate card. There seems to be no rhyme or reason to their order. If, like me, you have contact and motion sensors in general use, then you have a lot of Temp-reporting devices in your list. I'd love to be able to group them. Same goes for the Total Devices List and the Camera card. If this is important to you too, please go to the blog page and "Kudo" the post -- suggestions don't seem to get the attention of the IRIS folks until there are at least 20+ votes. Thanks for your help!
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  34. 1 like
    Misled isn't the proper wording in my opinion. We were part of bait and switch. We were promised the features, along with complete parity to V1. So far, it's still no where close. Just today, I had a customer in my store ask me if I would recommend Iris over Smartthings. I told him if he wants to turn lights off and on only, then either one would work. If he wants to do more advanced stuff such as door locks, HVAC control, etc., go with the smartthings unit. Their hub supports most of the Iris devices and supports a multitude more devices.
  35. 1 like
    I just posted the parity list on the official site as well. Please feel free to add to anything that I missed when I put it up.
  36. 1 like
    I like the larger font. If the 9 character limitation bothers you, there are creative ways to keep your favorites card looking clean.
  37. 1 like
    This has been going on for over a year and only recently was it discovered the problem was the scene not locking the door(s) and then reporting the lock was unlocked. I thought forever the bug was the door(s) were randomly unlocking when in fact they were never locked.
  38. 1 like
    I'm only two weeks in to having a (Schlage) deadbolt on the system. What you described is what I've been experiencing almost since it was installed. For the first few days, notifications were reliable. Now, more often than not, the notifications either don't occur at all, or come 15-20 minutes after the lock has been manually locked/unlocked.
  39. 1 like
  40. 1 like
    I have all v1 contact sensors because I prefer them. Looks like if you want to use them for temperature monitoring you will also want to use v1 sensors.
  41. 1 like
    Same. Thank goodness gillion has his webportal that works good on the phone or I would be up sh1t creek. Sent from my iPhone using Tapatalk
  42. 1 like
    They know nothing about Iris or anything in my Store and only getting worse.
  43. 1 like
    I just discovered that where we have a 36 character description limit in the app, on the web ui you can use up to something like 238 characters. So if you have any long descriptions and have been limited by the app just use the web ui to make the changes and it will reflect in the app.
  44. 1 like
    Only rebooted the hub. The iris tech had said next step is to remove my devices and reconnect. The premise of walking my hub around to 60 devices made me see red. I really feel whatever they pushed out has caused this, and was hoping I was not an isolated case. Have others here had the update yet and is your system functioning as normal??? Sent from my iPhone using Tapatalk
  45. 1 like
    Just got a notice of an update to the amazon app and it says it now allows you to use Alexa through it. Surprised it took them this long.
  46. 1 like
    It is hard to comprehend that this alarm system that has been frankensteined performs better than Iris. I really wanted Iris to work but over a year out and it's still the same issues. SmartThings is not perfect and it's a taller learning curve but it is a stop gap measure until someone comes along with a better mousetrap.
  47. 1 like
    They do which is why I posed the question. I doubt that repeatedly triggering the first motion would set off the alarm by itself but was just wondering if it is possible. I guess we can test that out when the new app is released.
  48. 1 like
  49. 1 like
    It's been about 5 weeks now, and Sense is still trying to figure out the electric dryer, how stinking hard can that be? Based on my experience so far I would advise anyone thin king about installing the Sense energy monitor to hold off for at least 6 months, maybe a year. There is very little of value you can do with the information you get from the app at this point. There is no web interface. There is still no downloadable event logging or history either collectively or for individual devices. and it still can't ID over 75% of the devices in my home. After over 5 weeks it's got a positive ID on about 6, and the other 12 it thinks it knows are all labeled as Unnamed Motor x or Unnamed Heat y. I'll keep posting occasionally on its progress or problems and also if they ever get around to adding a web interface. So stay tuned but don't hold your breath as you'll probably tune blue long before Sense gets a brain.
  50. 1 like
    I desperately want the Iris platform to succeed, I like others have a sizable amount of funds tied up in a system that presently the only constant is that it fails to preform adequately at random times. Enough and often enough that it simply cannot be relied on to serve the purpose it was designed and marketed for. It is notorious for giving 'false' or at the least 'misleading' status, not being stable, dependent on a full time internet connection with no method of not only backing that up, but also it's inherent inability to recover from a failed connection without a physical 're-boot'. And let's not get started on the connectivity issues with the devices, or the fact that it turns into a not very effective 'brick' when it does lose the internet connection. It just seems to me that every stinking time I start to feel good about the system something stupid happens... But, *if* the promises that have been made actually do come to fruition then yes, Iris will be a top notch system.