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Showing content with the highest reputation since 06/15/2014 in all areas

  1. 17 points
    camshaft

    Positive Feedback

    This is a little long and I apologize, but I wanted to share. I will freely admit to not always having a very positive outlook on the new Iris platform, and am still a little leery of trusting it after coming home from spring break due to an issue with the hose timers that the .53 update caused. In light of this, however, I want to give a lot of credit to IrisByLowes. I received a PM after posting the bug in the "bug section" of the forum from IrisByLowes asking me to describe what I was seeing and telling me that they were making my issue a priority due to the livestock at risk (if you didn't see my post, I use the timer to water about 50 chickens). In short, they worked on recreating my environment to test and found that they believed the timer was in fact working but was just not reporting back to the app that it was doing so. As ​I mentioned above, I made the decision to head home early to make sure everything was ok and while I was a little aggravated (my wife was downright pissed) that I needed to do that, I accept this as a risk for using such a system for an important task anyway. As it turned out, everything was working exactly as they said they believed it was and no problems were present. Just wanted to thank IrisByLowes for the help. To those who believe Lowe's doesn't really care if we have problems or not, I humbly submit this story as proof that they DO care and are working to make things better for their product and customers. Because of this, I will not abandon this system as I was considering doing (I had even ordered a Smarthings hub from my hotel room when I could no longer control my water timer). Secondly, thanks go to OttoMation for sending me a PM yesterday asking if all was ok with everything. He also helped troubleshoot with the same findings as IrisByLowes as soon as the bug was discovered. What a great group of folks you all have here!
  2. 16 points
    Due to a few members who can’t seem to post content in a helpful and constructive manner we find it necessary to establish guidelines for our members to follow. Information about bugs, shortcomings and flaws on the Iris platform is not only welcomed but encouraged. In fact, even though this is a privately owned and moderated forum, it is monitored by the Iris team and it is a means for you to communicate problems and issues that you are having with your system. We all understand your frustration as there have been many issues that we have all been struggling with on the Iris platform since moving to Version 2. We ask that you post your problems, issues and needs in a constructive manner so that they can be addressed by the Iris team and other members of the forum who can potentially help you out. What will not be tolerated is out right bashing and spamming threads with bashing comments.
  3. 13 points
    scunny

    Let's clear the air

    There's much complaining about the sunset of V1 and justifiably so. There's been some accusations that the admins work for Lowe's and have been "showered" with free devices to post positive reviews and false information. This information is totally false. No admin has been given any devices or special treatment in return for posting false information or positive reviews and no admin works or ever has worked for Lowe's. What the admins are guilty of are being long time Iris users, in my case since day one in July 2012. Lowe's has established a group of people they determined to be super users which include some of the admins here and have established an open line of communication with this group with the intent of obtaining feedback on the platform and providing some advance information on the roadmap. Nothing that has ever been stated is anything more than what we have been told and we have never made a statement that was not backed by information obtained directly from the management team. I understand your frustrations but please, let's keep this admin involvement out of the discussions. Will we be at parity by June 30, hell no. Have we progressed from nothing to a huge improvement in the last few months, hell yes. Personally I have a large and diverse system covering most of the available devices. Excluding the local viewing problem, the energy card and some historical energy reporting I'm completely happy with my system. At the rate things have progressed 2 months still leaves much time to get us where we need to be. In the alternative there are other platforms available to move over to should you so desire.
  4. 10 points
    Thepurplewing

    Who is in charge of Lowe's IRIS?

    We've been told that changes are just around the corner. It's like a joke that isn't funny to me. Iris has gone from a reasonably priced self-installed smarthouse package to a novelty that may, or may not work properly. The app looks cheap and shows many of its shortcomings. I've called Lowes in North Wilkesboro and got the runaround. All they want to do is refer you to support and not to someone who can make a decision. Lowes says they stand behind their products but go to the store and ask a manager to return everything because the system is unreliable and they become cold, distant and are not interested in a resolution. While the people behind the IrisbyLowes account here try to help, the corporate folks at Lowes have made V2 a cheap piece of junk. Every function that was taken away with the V2 switch is something that would cost a great deal of money to continue as a function of Iris. Example: Text messaging is no longer available, texts have associated fees with them and using only email or push notifications is less expensive; they don't care if it cheapens the product or makes it harder to recognize alarms. Second example: Web based user interface, now we have read some of the answers from Lowes that they wanted t launch a mobile based experience first but there is no time line to have a user interface. You cannot have everything on the app and it requires many more steps to write scenes and rules. The bottom line for me is I put my my money and trust in Lowes to deliver a functioning system for the safety and security of my home and property. From the time I switched from V1, Iris has not been reliable. I cannot and will not rely on a system that is not going to work all the time. Yes, I agree the system has improved but it is far from the end all, be all system that it was touted to be when the V2 announcement was made in 2015. There are those here who say Lowes will eventually fix V2 but as slow as the changes are making their way to us, we will be ready for V3. Firmware upgrades seem to fix a problem and cause new problems, When the 53 upgrade hit, it repaired some issues I had with scenes but made my thermostat useless. I told the manager a nearby Lowes that I would not spend a nickel in Lowes and that my kitchen remodel money would go elsewhere and his answer was, "I would like your business but I understand". There was no attempt to fix it nor attempt to make me a satisfied customer. I want to be able to use Iris and trust Iris to keep my home safe and secure but until they vastly improve the entire system, its a joke, a novelty, and I can't trust Iris. Mike Koster doesn't care, we have all spent our money and others will too. I took the Iris signs down in my yard, since now what that sign means: Hey Mr Burglar, turn off the power and walk right in.
  5. 10 points
    Before the tilt sensor came out, I made one out of a contact sensor and small door hinge to give me indication of garage door status. Works like a charm and is still is use And cheaper than the tilt sensor (even more so now with the contact sensor drop in price). https://www.dropbox.com/s/uecg7l2bbmpuypc/photo%20dec%2019%2C%208%2059%2037%20am.jpg?dl=0
  6. 9 points
    Rick101

    Control via PC

    One of the things I loved about the v1 Iris was the dashboard homepage where I was able to control and monitor my system via my laptop. I travel often, including internationally and my phone data service is not reliable. Also on the v1 app I liked the signal and battery strength bars, they do not exist on the new v2 app it simply says ok.
  7. 9 points
    My little girl (2 years old) loves our Christmas lights more than anything. Well not anything. Mickey Mouse first, then lights. She talks about them all the way to daycare and back home. When they aren't on (inside and out), she gets worried that they are "broken". She insists on taking her stuffed friends outside to see the "pretty lights". Thanks to a combination of GE outdoor modules (x3), a smart plug, and a ge wall socket, we can group all of the Christmas lights into a single control group. They are all on when she gets up, leaves for daycare, comes home, and goes to bed. I haven't touched them in over a week. You can see our house from quite a distance as you drive up. "Watch out pretty lights, here I come!" from about a quarter mile out. It's the little things like this, that make Iris worth it.
  8. 8 points
    Don't just worry about your internet, if your power goes off, you have nothing. Cell modem or not, Iris is useless when the power goes off. In V1, you got a voice alert, a text and about 30 minutes of limited capability but now,,,,well, you have a little white box and a flashing red light
  9. 8 points
    PS i was wondering why my ac, lights and alarm were not working when I got home. I had to log onto a forum to find out. THIS IS WHY LOCAL PROCESSING IS PARAMOUNT.
  10. 8 points
    Holding the 2 button on the v2 keypad raises the volume level. Holding down the 5 key lowers it.
  11. 8 points
    Hi Mensa. Welcome to the forum. Here's the thing, Scunny, Otto, and others were just trying to help you out. It's what they do. They were meant with rudeness, bullying, and someone so desperate for validation he finds offense in everything. I'm surprised they put up with your attitude. I would have banned you already. They are better people than I am. If you are going to stay, stay. You should probably apologize and say thank you to our super users, who also happen to be some of the most helpful people I've seen on any forum. If you are going to go, then go. I don't understand why someone would create an account to a forum just to walk in, give the nicest people here the middle finger, and threaten to march back out the door. (Without actually doing it.....) Who needs that kind of attention from random strangers? Weird. Good luck with whatever you choose to do.
  12. 8 points
    scunny

    Great customer service

    My newly installed water softener failed last Friday. I reached out to my local store manager who immediately offered to replace the softener but suggested I contact the Lowes's customer service to at least record the problem for future reference. He transferred me and they sent me to Ecowater, the manufacturer of the device for Whirlpool. They offered to send me a replacement board but they were back ordered. I'm thinking here we go, how long is this going to take. I still had the option of store replacement but a water softener is not quite as convenient as most other Iris devices. Much to my surprise I get an email yesterday they had shipped the board next day air and it will be here in a couple of hours. An inconvenience but I could not have received better service from both Lowe's and the device manufacturer.
  13. 7 points
    There has been allot of discussion about the problem with the V2 hubs having a weak sound, the V2 keypads have a weak sound and the V1 keypads losing the previous sounds on chime that are now a faint buzz. There has also been several requests to differentiate the chime sounds based on what was opened. Aeon Labs now makes a Z-Wave doorbell that simply plugs into a wall outlet. How cool would it be if this or something like it made it into the iris platform. It has programmable tones and different volume settings. Imagine the ability to have two or three of these scattered around your home with different tones tied to different contact sensors and have the ability to adjust the volume appropriate for the device location. One of the reviewers on Amazon said he was able to create his own custom MP3 files and upload them to the doorbell and customized his alerts. http://www.amazon.com/Aeon-Labs-ZW056-z-wave-doorbell/dp/B0182XG27Q/ref=sr_1_12?ie=UTF8&qid=1457795181&sr=8-12&keywords=aeon+labs
  14. 7 points
    rdy2fly

    More detailed push notifications

    On V1, when you were notified about something, you were told which sensor or device triggered the notification via Text, Email, and Phone Call. Tonight I got around to testing one of my Water Leak Sensors after migrating to V2. It worked, and sounded the alarm, but I was given a call, a push notification, and an email and all 3 just said "Water Leak Detected". The email said to log into the Iris app (for more information). If this was a true emergency (Water Leak, Fire, CO, etc), SECONDS COUNT! You want to know IMMEDIATELY where the problem is, without having to waste time logging into the app (which is much faster than V1 but still....) to find exactly where the problem is. We need more information in the Push Notifications, Emails, and Phone Calls like before.
  15. 7 points
    It would be nice to set switches, smart plugs, our outlets to on at dusk and off at dawn?
  16. 7 points
    An Iris platform update is planned for March 24th. The scheduled update will enhance platform performance and is in anticipation of an exciting app update, version 1.8, which contains numerous improvements, features and fixes. Here are the release notes on 1.8. Here are a few highlights of the significant improvements being made: Lawn & Garden Service Card Care Service Card Adjustment to Rules that will allow you to have devices turn off after the last triggering action – we saw a large volume of requests around lights turning off after last motion detected Fix for issues causing camera pairing difficulty and motion detection issues Fix for issue where some users have not been receiving “Hub offline” notifications Sincerely, The Iris Team
  17. 7 points
    Yes, it failed to pair so I drank scotch instead. That seemed more satisfying
  18. 7 points
    jwwhite001

    Widgets

    Would be nice to have widgets to arm/disarm alarm. My wife is not too savvy and a couple buttons on her phone would make it a lot easier for her rather than having to go into the app.
  19. 7 points
    Although I manually migrated over 100 devices over to V2 a couple of months ago I just had the pleasure to test the new migration tool and it worked flawlessly! I used about 25 devices consisting of Zigbee, Z-Wave and Wi-Fi. The process was seamless and only took about 15 minutes including the V2 account creation. The process led me through the entire process step by step and all devices magically appeared in my V2 account. I've been told the delay in shipping hubs was a direct result of manual migration and the related support calls it generated. Now that the migration tool will become available in the next few days, and yes I said days, the hubs will start shipping at a rapid pace. This migration tool is the first of it's kind in the home automation industry and it simply works! So for those that have been waiting on your free hub and the migration tool, your wait is over. By the time you receive your new hub there will be another update or two out bringing us closer to V1 parity and beyond. Enjoy!
  20. 7 points
    How did this topic go from "So far with version two point oh yeah" to whining and moaning blah, blah, blah? Did anyone notice there was a new version of the Iris app released today? The biggest change was the additional functionality added to the CAMERAS section.
  21. 7 points
    scunny

    So far with version two point oh yeah

    I agree, I think Lowe's should actually pay us for using Iris. I mean really, who do they think they are investing millions into a system and then try and charge us to use it. Shame on them!
  22. 7 points
    Smitho

    So far with version two point oh yeah

    I totally knew that the subscription would be necessary to get the most out of my system before I decided to purchase. It was something I had to weigh out prior to purchase, but ultimately I purchased the system KNOWING I would pay the $10/mo Honestly, to me, it's worth the price... I like the idea that Lowes can potentially see iris as "profitable", in my opinion it gives the whole system more credibility... as long as they continue to invest in the platform, and keep device costs low I respect the fact that they have made the service self sustaining and not totally dependent on new device sales. The fact that they are mailing us out new hubs FOR FREE further solidifies my trust in this business strategy and their commitment to us. Honestly, it would have made sense if only us premium subscribers got the new hub, but its totally cool that they are sending it out to everyone! It is very likely that if Lowes ever decides to discontinue the iris products... if no one is buying them any more and it no longer makes sense to sell them... as long as the subscriptions can pay the overhead, there is no reason to shut down the servers for a while. This gives me greater piece of mind in my investment. Now, if Lowes decided to give more features to the free accounts, that would be fine by me... There are a lot of things (most magic rules) that technically could be engineered to happen locally with no web based communication, and I can understand the argument that these rules should be available without a monthly fee... but it is their service and their products, and I don't feel they were at all deceitful about what could and could not be done with a free plan... I know what I got into and I'm cool with that. If I needed a free service I would have decided on a different platform.
  23. 7 points
    John

    I feel lucky to have Iris

    I agree too. Iris still is by far the best that I've seen that does both the Security and Home Automation sides well. Sure there are quirks and things I wish it did more intuitively but at the end of the day I don't have a folder full of apps to do everything Iris can do within one app and that simplicity is very nice.
  24. 7 points
    thegillion

    $16 Tilt Sensor

    Here is how to make a contact sensor a tilt sensor for only 1 dollar. This hack will take some soldering skills Parts you will need. contact sensor - http://www.lowes.com/pd_388558-41166-DWS901___?productId=3735305 sw-200d tilt switch - http://www.elecrow.com/sw200d-tilt-switches-5pcs-pack-p-673.html Adjustable temperature soldering iron 1.You need to open up your. Just like when you installed the battery pull off the cover. 2.You need to remove the magnet switch (black box next to the reset button) NOTE: be careful of your temperature setting on your soldering iron the pads on the board will come off over 600f. 3.Mount the tilt switch. You need left the on side higher than the off side. 4.Put it all back together Youtube video of it working
  25. 7 points
    yuriypgh

    Replace Device

    I would really LOVE to see the option to replace a device, which would essentially, remove old device, add a new one of the same type keeping the name and all existing rules. I recently had to replace a few defective devices and it's a pain to have to go and redo all the rules I setup as I have a lot of rules.