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  1. 18 points
    All of my cameras are now up and running and are independent of a hub. Some wired, some wireless and some utilizing mirror and flip, all using full 1280x720 resolution. Note: As far as I know his only works if you have not yet paired to Iris Version 2.0. Your camera must have the Iris v1 firmware on it. I have never reset and tried this on a camera that has had v2 firmware on it. If you try it with a camera with v2 firmware on it and the default password works let me know and I will update this post. Edit: This works on any Iris camera as long as it has been fully reset. Thanks for testing Vettester. Also note that if you reset and pair to either Iris hub your settings that you applied with the API will be lost. The idea here it to be able to use the cameras with third party software or to view them in a web browser until such time as we have local viewing in v2. After all, the only real reason to have cameras paired to Iris is to have them record upon alarm. But for everyday checking of your home, children and pets you need independent viewing applications that have capabilities above and beyond what can be expected from the Iris app. First and foremost is to be able to view them all at one time in real time. It is beyond cumbersome to navigate through the Iris app to view numerous cameras with streaming delays and the ability to see only one camera at a time. Besides, I don't need Iris to do this, there are programs and apps that have been in development for years that are very good at this and there is no need for the developers to waste time recreating these features and bogging up the Iris app. Just give us access to the cameras and record from them during alarm, that's all we need. First thing to do is to remove the device from the Iris hub and connect the camera to your network via an ethernet cable. Make note of the cameras ip address. It is a good idea to set a static ip address in your router so that you can keep track of where your cameras are on the network. Wait for an ok response in your browser before moving to the next url command. Next enter this url in your web browser. yourcamerasipaddress/adm/get_group.cgi?group=NETWORK substituting yourcamerasipaddress with the actual address. You will be prompted for a username and password. Enter the following: Isername: alertme Password: nFQTEm*s67uxuF**a2vAth7RoJ This password and logon will only work if you have reset your camera. For anyone wondering I found this password in the wild here: https://shkspr.mobi/blog/2013/11/hacking-around-with-network-cameras/ Now let’s make sure that the camera is fully reset. Enter the following url in your web browser: yourcamerasipaddress/adm/reset_to_default.cgi Then enter this url and wait for the camera to reboot: yourcamerasipaddress/adm/reboot.cgi Now it is time to start setting it up. Let’s get the highest resolution and widest field of view possible by entering the following urls waiting for an ok response after each one. I actually gained some field of view from what I had before: yourcamersipaddtess/adm/set_group.cgi?group=H264&resolution=4 yourcamersipaddtess/adm/set_group.cgi?group=JPEG&resolution=4 If you need mirror and flip enter the following: yourcamersipaddtess/adm/set_group.cgi?group=VIDEO&flip=1 yourcamersipaddtess/adm/set_group.cgi?group=VIDEO&mirror=1 Now let’s set the time zone by entering the url below (changing the number 7) to whichever timezone number that you need from the following: 2 (GMT-10:00) Hawaii 3 (GMT-09:00) Alaska 4 (GMT-08:00) Pacific Time (US & Canada), Tijuana 5 (GMT-07:00) Arizona 6 (GMT-07:00) Chihuahua, La Paz, Mazatlan 7 (GMT-07:00) Mountain Time (US & Canada) 8 (GMT-06:00) Central America 9 (GMT-06:00) Central Time (US & Canada) 13 (GMT-05:00) Eastern Time (US & Canada) yourcamersipaddtess/adm/set_group.cgi?group=SYSTEM&time_zone=7 Now turn on daylight savings time by entering: yourcamersipaddtess/adm/set_group.cgi?group=SYSTEM&daylight_saving=1 Now get your wireless setup by entering the following changing the number 2 in the security url to the number for the protocol you use using on your router from the following chart: 0 - None 1 - WEP 2 - WPA/WPA2-PSK 3 - WPA PSK TKIP 4 - WPA PSK AES 5 - WPA2 PSK TKIP 6 - WPA2 PSK AES 7 - WPA enterprise 8 - WPA PSK 9 - WPA2 PSK yourcamersipaddtess/adm/set_group.cgi?group=WIRELESS&wlan_essid=thessidnamethatyourrouteruses yourcamersipaddtess/adm/set_group.cgi?group=WIRELESS&wlan_domain=12 yourcamersipaddtess/adm/set_group.cgi?group=WIRELESS&wlan_security=2 yourcamersipaddtess/adm/set_group.cgi?group=WIRELESS&wpa_ascii=thewirelessnetworkpassword Here is how to check your wireless settings yourcamersipaddtess/adm/get_group.cgi?group=WIRELESS Now let’s change the camera password and logon to something that you can remember by entering yourcamersipaddtess/adm/set_group.cgi?group=USER&admin_password=yoursecretpassword When you enter the next url, you will be prompted for logon credentials. Enter alertme as the logon and the new password that you entered above yourcamersipaddtess/adm/set_group.cgi?group=USER&admin_name=yournewusername From this point forward your new password and logon will work. When it is time to pair to v2 all you have to do is perform a total reset on the cameras and they will revert to the original alertme password, logon and defaults. Below you will find a link to more api information. Somethings that I'd like to play with going forward is frame rates and maybe how to turn on the microsd card slot and its associated settings. https://github.com/edent/Sercomm-API/blob/master/README.md Thevolget has posted a link to a pdf of the complete API here: http://forum.livingwithiris.com/index.php?/topic/2633-how-to-take-total-control-of-your-iris-cameras-with-the-api/&do=findComment&comment=32284
  2. 18 points
    IrisByLowes

    Iris Web UI Preview

    We know how important a web UI is to our users and community here, so we wanted to give everyone a preview of what we've been working on. Creating a website version of Iris is a complex process and is still a work in progress, but this is a first look at what's coming up. There is not a set release date yet, but we will update everyone once that information is available.
  3. 17 points
    camshaft

    Positive Feedback

    This is a little long and I apologize, but I wanted to share. I will freely admit to not always having a very positive outlook on the new Iris platform, and am still a little leery of trusting it after coming home from spring break due to an issue with the hose timers that the .53 update caused. In light of this, however, I want to give a lot of credit to IrisByLowes. I received a PM after posting the bug in the "bug section" of the forum from IrisByLowes asking me to describe what I was seeing and telling me that they were making my issue a priority due to the livestock at risk (if you didn't see my post, I use the timer to water about 50 chickens). In short, they worked on recreating my environment to test and found that they believed the timer was in fact working but was just not reporting back to the app that it was doing so. As ​I mentioned above, I made the decision to head home early to make sure everything was ok and while I was a little aggravated (my wife was downright pissed) that I needed to do that, I accept this as a risk for using such a system for an important task anyway. As it turned out, everything was working exactly as they said they believed it was and no problems were present. Just wanted to thank IrisByLowes for the help. To those who believe Lowe's doesn't really care if we have problems or not, I humbly submit this story as proof that they DO care and are working to make things better for their product and customers. Because of this, I will not abandon this system as I was considering doing (I had even ordered a Smarthings hub from my hotel room when I could no longer control my water timer). Secondly, thanks go to OttoMation for sending me a PM yesterday asking if all was ok with everything. He also helped troubleshoot with the same findings as IrisByLowes as soon as the bug was discovered. What a great group of folks you all have here!
  4. 16 points
    Due to a few members who can’t seem to post content in a helpful and constructive manner we find it necessary to establish guidelines for our members to follow. Information about bugs, shortcomings and flaws on the Iris platform is not only welcomed but encouraged. In fact, even though this is a privately owned and moderated forum, it is monitored by the Iris team and it is a means for you to communicate problems and issues that you are having with your system. We all understand your frustration as there have been many issues that we have all been struggling with on the Iris platform since moving to Version 2. We ask that you post your problems, issues and needs in a constructive manner so that they can be addressed by the Iris team and other members of the forum who can potentially help you out. What will not be tolerated is out right bashing and spamming threads with bashing comments.
  5. 15 points
    scunny

    Special thanks to Otto!

    Although we've never met we have become close friends through the Iris community and this forum. He spends countless hours helping us all out with his expertise. Just today he spent much time helping me solve an unrelated Iris problem and because of his effort I was able to solve my problem within minutes of returning home. Had it not been for his effort I would have spent an hour or two getting to the point of solving my problem. Thanks Otto! We really appreciate you.
  6. 13 points
    scunny

    Let's clear the air

    There's much complaining about the sunset of V1 and justifiably so. There's been some accusations that the admins work for Lowe's and have been "showered" with free devices to post positive reviews and false information. This information is totally false. No admin has been given any devices or special treatment in return for posting false information or positive reviews and no admin works or ever has worked for Lowe's. What the admins are guilty of are being long time Iris users, in my case since day one in July 2012. Lowe's has established a group of people they determined to be super users which include some of the admins here and have established an open line of communication with this group with the intent of obtaining feedback on the platform and providing some advance information on the roadmap. Nothing that has ever been stated is anything more than what we have been told and we have never made a statement that was not backed by information obtained directly from the management team. I understand your frustrations but please, let's keep this admin involvement out of the discussions. Will we be at parity by June 30, hell no. Have we progressed from nothing to a huge improvement in the last few months, hell yes. Personally I have a large and diverse system covering most of the available devices. Excluding the local viewing problem, the energy card and some historical energy reporting I'm completely happy with my system. At the rate things have progressed 2 months still leaves much time to get us where we need to be. In the alternative there are other platforms available to move over to should you so desire.
  7. 12 points
    This weeks outage caused by Lowes upgrades on hardware has caused many subscribers a lot of pain. After 24 hours of this forum finding major issues with this Lowes finally sent an e-mail to their user base about the issue. Most users are used to trying to fix things by themselves as calls to support usually are remove and repair the device. If Lowes would have told the customers that we are doing an upgrade folks wouldn't have tried removing and readding devices that Lowes asked folks to NOT do well into this outage. Lowes has to become more customer focused and really try to keep what folks still are using this mess V2 system. Parity to V1 is no where close to where it should be. Communication has to become a priority from Lowes. Monthly updates with no explanation of what they are fixing/adding has to be done. Upgrade notifications must start to be sent to the customers. An open and honest parity roadmap must be discussed with the customers. Lowes compromised many folks homes with this outage and they need to be held accountable to their customers.
  8. 11 points
    Mustang

    Iris saved my cat today

    So ,here is a true story. I was at work today and Iris called me saying my security alarm was triggered. The alarm was set off by the front door contact sensor. I thought someone had broken in or a false alarm.I looked on the app and no additional sensor were triggered.. I knew that we have a new door installed with. a new contact sensor and I assumed it fell off and that's what triggered the alarm. I decided to drive home real quick ( short distance) and check on everything.I pulled up and saw my front door open about 2 feet. Also, my (indoor only )cat sitting on my front porch scared to death. I got the cat back inside and check the house and everything was ok. To make a long story short, the new door didn't latch when I left for work , but Iris saved my cat .
  9. 11 points
    IrisByLowes

    Iris App Release Notes: 1.15

    Update 1.15 is being submitted to the Google Play store. It will be available to iOS users once approved by the Apple Store. This release contains the following: Feature: Touch ID Enablement for iOS Devices Iris users accessing their system with an iOS device will now be allowed to log in to the app with a simple touch of their finger.Feature: Santa Tracker 2016 Santa Tracker is a seasonal feature we re-enabled that allows parents and children to ‘track’ Santa’s movements through your home on Christmas Eve while helping ‘prove’ to children that Santa is, in fact, real. Santa Tracker is for ‘entertainment’ purposes only and does not require the purchase of any sensors for this feature to work. More than 70 bug fixes in Release 1.15, including: Device Related: Bulbs & Dimmers Resolved driver issue that prevented some users from controlling non-dimmable Sylvania BR30 bulbs Fixed issue where OSRAM GardenSpot lights would not retain the previously set hue after the device was power cycled Repaired issue where changes made to the brightness of an OSRAM dimmable bulb would be inconsistently applied when bulb is powered off. Fixed issue where OSRAM bulbs that support color temperature would not retain previously set color temperature when a bulb was reset Resolved reported instances where GE In-Wall Dimmer Switch attributes were not populated until after a state change in the bulb was initiated by the end user For OSRAM A19 RGB Bulbs, resolved incidents where hue changes not specified by end user would occur when turning color mode on/off/on For OSRAM A19 or BR30 RGB Bulbs, resolved issue where brightness attribute would set to an unrequested value when user requested a different brightness value Resolved issue where dimmable bulbs may improperly set to zero brightness when turned off by schedule Android Specific: Rules Resolved isolated reports where Android users were unable to access the Climate Service by clicking the Climate card via the Iris App dashboard.iOS Specific: Device Pairing & Performance 1. Bulbs & Dimmers: Resolved issue where OSRAM bulbs would turn off when attempting to adjust the brightness of the light Fixed issue where bulbs that are only dimmable would display controls for color and color temperature Corrected issue where some users reported bulbs displaying 100% brightness in the UI even when the bulb was set to a lower level of brightness 2. Pet Door: Fixed limited issue reported by basic users that would experience issues with the Iris app when navigating to their paired Pet Door and selecting the ‘More’ tab 3. Wi-Fi Smart Switch: Resolved all known pairing issues related to reports from iOS 10 users having difficulty during initial pairing of Wi-Fi Smart SwitchNotifications Resolved isolated instances reported where iOS users may not receive select push notificationsRules Fixed issue where user would attempt to create a rule that was not able to be satisfied for any reason (ex. no paired devices associated with rule, etc.) without informing the user that the rule could not, in fact, be created
  10. 11 points
    scunny

    Iris Web UI Preview

    Communication like this goes a long way in easing people's minds about the future and what to expect. I'd like to see more of this about other areas of enhancement.
  11. 11 points
    Otto Mation

    How to trigger scene with motion

    How about just a custom rule builder and throw all the templates in the garbage. If this, then that. Simple. No more "Did Someone Open a Window?" pushes from contact sensors.
  12. 10 points
    Thepurplewing

    Who is in charge of Lowe's IRIS?

    We've been told that changes are just around the corner. It's like a joke that isn't funny to me. Iris has gone from a reasonably priced self-installed smarthouse package to a novelty that may, or may not work properly. The app looks cheap and shows many of its shortcomings. I've called Lowes in North Wilkesboro and got the runaround. All they want to do is refer you to support and not to someone who can make a decision. Lowes says they stand behind their products but go to the store and ask a manager to return everything because the system is unreliable and they become cold, distant and are not interested in a resolution. While the people behind the IrisbyLowes account here try to help, the corporate folks at Lowes have made V2 a cheap piece of junk. Every function that was taken away with the V2 switch is something that would cost a great deal of money to continue as a function of Iris. Example: Text messaging is no longer available, texts have associated fees with them and using only email or push notifications is less expensive; they don't care if it cheapens the product or makes it harder to recognize alarms. Second example: Web based user interface, now we have read some of the answers from Lowes that they wanted t launch a mobile based experience first but there is no time line to have a user interface. You cannot have everything on the app and it requires many more steps to write scenes and rules. The bottom line for me is I put my my money and trust in Lowes to deliver a functioning system for the safety and security of my home and property. From the time I switched from V1, Iris has not been reliable. I cannot and will not rely on a system that is not going to work all the time. Yes, I agree the system has improved but it is far from the end all, be all system that it was touted to be when the V2 announcement was made in 2015. There are those here who say Lowes will eventually fix V2 but as slow as the changes are making their way to us, we will be ready for V3. Firmware upgrades seem to fix a problem and cause new problems, When the 53 upgrade hit, it repaired some issues I had with scenes but made my thermostat useless. I told the manager a nearby Lowes that I would not spend a nickel in Lowes and that my kitchen remodel money would go elsewhere and his answer was, "I would like your business but I understand". There was no attempt to fix it nor attempt to make me a satisfied customer. I want to be able to use Iris and trust Iris to keep my home safe and secure but until they vastly improve the entire system, its a joke, a novelty, and I can't trust Iris. Mike Koster doesn't care, we have all spent our money and others will too. I took the Iris signs down in my yard, since now what that sign means: Hey Mr Burglar, turn off the power and walk right in.
  13. 10 points
    Before the tilt sensor came out, I made one out of a contact sensor and small door hinge to give me indication of garage door status. Works like a charm and is still is use And cheaper than the tilt sensor (even more so now with the contact sensor drop in price). https://www.dropbox.com/s/uecg7l2bbmpuypc/photo%20dec%2019%2C%208%2059%2037%20am.jpg?dl=0
  14. 9 points
    Rick101

    Control via PC

    One of the things I loved about the v1 Iris was the dashboard homepage where I was able to control and monitor my system via my laptop. I travel often, including internationally and my phone data service is not reliable. Also on the v1 app I liked the signal and battery strength bars, they do not exist on the new v2 app it simply says ok.
  15. 9 points
    So I run Smartthings and Iris side by side. Smarthings has the audacity to tell me when updates are coming. What a bunch of jerks, right? They ruin all their surprises. Turns out, I like ruined surprises. Can you guys start doing this? Here what they sent. On Monday August 15, between 11:00 am EDT and 2:00 pm EDT, we will automatically update your SmartThings Hub to the latest firmware (version 0.15.3). The update is expected to take less than 10 minutes, during which time your SmartThings Hub will temporarily go offline and events scheduled for this time will not be processed. The firmware update adds general improvements to the Hub firmware and ZigBee communications. The update also fixes isolated issues with memory corruption, LAN devices, and network connectivity. Thank you, SmartThings Support
  16. 9 points
    iris5280

    My .02 Cents. V02 - Bad Idea.

    This is my first post. I came here with high hopes of finding some answers, which I found, though they were very disappointing answers. I'm now hoping someone from Iris/Lowes will see this and fire some folks. With that said, I realize that this post will get the usual "who is this guy", "who does this guy think he is", etc., but all I care about is the Iris/Lowe's person who says "Darn, wish we had talked to our consumers more and leveraged things like Big Data to collect consumer utilization data". Furthermore, I realize that there are folks in this forum that are compensated one way or another by Iris/Lowe's to provide "friendly" posts, so if this is you, just don't even bother with a reply. Without going into too much detail, I am incredibly tech aware, as it's been my career for nearly two decades, so nothing I'm about to post can be considered "user error". So I'll start with this thought - who's heard of a concept called "MVP"? It has nothing to do with sports. In this context, it stands for Minimally Viable Product. It's a concept of development and consumer testing; companies such as Toyota have helped perfect it over years. In this case, it's a joke. MVPs are most often used to test a NEW product, not a replacement product for a consumer device that has worked well. In this case, Iris/Lowe's created an MVP for a replacement product that was a complete joke! I was a V1 user for a long time. I paid for the premium subscription for more than two years and constantly raved about Iris to my colleagues and friends. I loved it. Was I a guy with 2-300 devices connected? Absolutely not, but I used it for security and a few other features. My primary reasons for using this product were simple: I wanted to know when a door/window was opened (i.e. notification and door/window chime), I wanted to be notified when a leak sensor was tripped, and I wanted the smart thermostat. Iris V1 was perfect! It worked well, was pretty reliable (minus the stupid requirements for direct connection to the router), and the mobile app did what I needed it too. I was happy, and paid my bills every month knowing it was worth it. Then the V2 came out. I was one of the first to submit my request for the V2 hub and was excited. When I received it and realized that the morons who wrote the code didn't start with the concept of migration, I waited. Thank GOD I did. So finally the migration method was made available and I finally had the time to go through it. I decided to take the plunge! That's when the issues really started. Just like so many others in the forums, I felt that the lack of a web-based management portal could be dealt with, as I had hoped the mobile app provided the same functionality. Immediately I realized that wasn't the case, as troubleshooting issues became nearly impossible (what's funny about this is if you're properly writing apps, starting with a functional web-app and porting it to a mobile app isn't that difficult anymore. If it is, then take a look at Pivotal Cloud Foundry as a tool to help). Then to find out that several of my devices, simple things such as a range extender, wouldn't work properly (found this out after three support calls). It just got worse from there, so rather than lots of paragraphs, I'll just list them out: 1) Simple physical things: Immediately I noticed that Iris/Lowe's didn't even consider what their customers may have done from a physical installation perspective. The V2 hub didn't even have mounting holes that matched the V1? What about consumers who specially mounted this in their network closet or mini-IDF? 2) Next, they decided (no real reason for it except to again force the consumers hand) to change the power supply and power connection. What about the consumers who ran their power cords through cable management systems? 3) No web app for your consumers who prefer that. This is obvious. 4) Devices that worked on the V1 were not supported on V2, even though the V2 hub still supported the same protocols. 5) Changed the door/window chime without giving the consumer a way to change it back, including the removal of the volume control. This is completely stupid and unnecessary. If anything, they should have given the consumer more sound choices and greater control. 6) The migration process. Seriously, yeah it moved my devices, but didn't warn me about ones that wouldn't work properly. Second, the disclaimer about "disables your V1 hub" is a joke. When you say disable, most people read that as yes it's disabled, but support should be able to re-enable it. The fact that it's truly disabled and cannot be reused is a joke! It gives the consumer no backout strategy. This was the last straw for me. There's more, but those are the big ones. The fact that I have no backout strategy and they've already announced the EOSL dates for the V1 tells me this: Iris/Lowe's found a vulnerability in their system that probably has an easy to recreate and find exploit that they have determined un-fixable in their architecture. This is why they are forcing every user into a piece of crap. After all of this, I immediately cancelled my subscription and deleted every device so I can reuse them on a consumer friendly device. I immediately ordered the Vera Plus and will never look back (even though I don't have it yet). I've spent a small fortune over the years with Lowe's, and I would have expected much more from them. Sure hope this helps others in their decisions when looking at home automation systems. Oh yeah, and I have a V2 Hub, barely used if anyone wants it, 10 bucks plus shipping and its yours, just PM me.
  17. 9 points
    Otto Mation

    Iris Users Facebook post

    I admit that I am a bit unstable but my system is good.
  18. 9 points
    Isenberg

    V2 Iris

    So, with all of the negative that is going around I thought I would let you know how my system is running. At this time my system is running perfectly; sure, there are some features that are not there yet that I would like sometime but overall, my system is fully functional and works great. My father-in-law came to visit last night and I showed him around the house at some new additions. He was amazed that as we walked through my house, my lights would come on in front of us and go off behind us. He got to see the dog bowl automatically fill itself last night and then again this morning using a retrofitted hose timer. Every time he steps foot into the bathroom the light comes on automatically and then goes off as he leaves. At 30 minutes past sunset, my front porch lights come on and then go off at 11:30, my thermostat then sets itself to a comfortable sleeping temperature and my doors lock themselves. I love the system and can't wait for it to get better. Sure, the road has been a little bumpy, but this system works and gets better with every update. The iris team listens to the customers and they seem to be working very hard to bring everything to parity. Give it time guys, already it can do a lot, it will only get better.
  19. 9 points
    Today, we released our newest update to the Iris platform in anticipation of the upcoming mobile app release. These updates support inviting a person and adding multiple hubs to a single account. During the update, a small portion of our users experienced an issue causing some devices, mostly contact sensors and motion sensors, to incorrectly report a state change (open, or motion detected) which then triggered false alarms. The issue has been resolved and all users should see normal behavior with their systems. We apologize for any inconvenience this caused. If you happen to have an issue you believe may be related, please give our support team a call at 855-469-4747.
  20. 9 points
    My little girl (2 years old) loves our Christmas lights more than anything. Well not anything. Mickey Mouse first, then lights. She talks about them all the way to daycare and back home. When they aren't on (inside and out), she gets worried that they are "broken". She insists on taking her stuffed friends outside to see the "pretty lights". Thanks to a combination of GE outdoor modules (x3), a smart plug, and a ge wall socket, we can group all of the Christmas lights into a single control group. They are all on when she gets up, leaves for daycare, comes home, and goes to bed. I haven't touched them in over a week. You can see our house from quite a distance as you drive up. "Watch out pretty lights, here I come!" from about a quarter mile out. It's the little things like this, that make Iris worth it.
  21. 8 points
    kayak

    The Grass Wasn't Greener

    Well, after the long-awaited 4G modem turned out not to work correctly, I decided this past weekend to dump Iris and move to Smartthings. Well, as warned, the grass isn't all greener, so I'm back to Iris, at least partially. (Mods, I'll make sure I keep this professional and unbiased, but if it's too off-topic please delete.) My weekend with ST made me appreciate that Iris is in fact getting a lot of stuff right: Iris is fast. Really fast. Hit a button in Iris, and the response is faster than you can time with a stopwatch. ST has a noticeable (~0.5 second) extra delay. Uncommon glitches aside, the Iris app usually works without delay; the ST app is usually similar, but can have delays of 1-30 seconds between screens. This all makes for a more refined experience with Iris. The Iris app is better. ST has no shortcuts or dashboard, really basic stuff like +/- buttons for the thermostat are not available, and what thermostat control there is is buried three screens in. I can't even set a schedule or use the hold function for the thermostat. Nice visualization features like the "Care" graph, or the sortable History aren't present. While ST has more flexibility, it's not cleanly executed. You add in "SmartApps" to get extra function, but much of that is simply built right into the Iris rules, and sometimes the Iris rules are more powerful. Another example is when you replace a device - Iris keeps but disables your rules, ST requires them to all be deleted and rewritten. ST flat out fails as an alarm system. A keypad isn't directly supported (though you can add one - ironically the Lowe's keypad seems to be the most popular choice in the forums). But there is currently zero delay before the alarm sounds once triggered. In my house, this would mean the siren blaring nearly every day, as we always forget to turn off the alarm before opening the door in the morning. The whole ST approach is a little different - you are supposed to use your phone for everything, and it relies heavily on phone presence for setting/disabling the alarm. Which is pretty cool for when you leave the house. But entirely impractical for when their version of "Partial" (called "Stay"). They did note that a delay is planned. Iris can call you when an alarm is triggered. ST will text directly, which is nice, but for the important stuff a phone call is a lot harder to miss than a text. There are of course, some things I'd like to see Iris learn from: Energy monitor, battery percentages, web interface - stuff we don't have back from v1 is there. The supported device range is huge. Some work natively, others are supported by the community (that's how you can get the Iris v2 sensors to work on it). Adding the community code in is pretty easy, though pairing consistency is spotty, just like with Iris. ST can actually add capability to Iris hardware, such as temperature offsets, and a long-press function for a Smart Button! ST is more flexible, though I don't yet understand the scope as the interface isn't simple. I assume it had a more advanced rule system, but it doesn't - you have to write real code. Which I'll do at some point, but it makes for a learning curve I haven't had time to tackle yet. ST Staff responds directly to posts in the forums - I'm really impressed with that level of communication. In the end, I realized both systems have big holes and lots of opportunity for improvement. Lack of alarm delay was a jobstopper for me. I ended up moving safety/security type stuff back to Iris. Lights, buttons and other "fun" things went to ST (can't wait to get the Arduino shield for it!) Thermostat is with ST, since the "for Iris" CT-101 isn't supported fully yet under Iris v2, but seems to work fine under ST. Can't wait to move it all to one system or the other, but the jury's out still on which one that'll be. But I have learned to be a little less critical of Iris - v2 could be better, but so could the alternatives.
  22. 8 points
    Otto Mation

    An Iris Thanksgiving Save

    I thought I'd share how Iris saved us today. The ladies were in the kitchen cooking Thanksgiving dinner and the Iris alarm went off. Immediately I got a phone call from Iris telling me that our laundry room leak detector had detected a leak. I ran to the laundry room and sure enough one of the washing machine hoses had sprung a leak. Gone undetected this would have caused some serious damage to our home. Iris had turned off the water shut off valve stopping the flow of water. It only took two paper towels to soak up the water on the floor. Nice save Iris. Now I just need Lowe's to open so that I can go get a new hose.
  23. 8 points
    Hard to believe that we are nearly a YEAR (two months short) of this thread being created, and this still hasn't been resolved. Really gives a warm and fuzzy feeling about the other issues still outstanding as well that are parity items.
  24. 8 points
    I'd like to be able to see if any devices are offline without having to scroll through all of them on the devices page looking for the red dot. Maybe a notification at the top of the devices page where it shows how many devices are on the system. Edit: G35Rider's suggestion fits the bill and the title of this thread has been updated to reflect his suggestion. We need a "System Status" Card.
  25. 8 points
    Ditto. Out of laziness I often just "like" posts that say what I want to say, but you definitely deserve more than that @Otto Mation. Thanks for all the hard work you put into sleuthing out a solution!
  26. 8 points
    Local Viewing is enabled by default after resetting the cameras and they behave as they did in v1 by allowing you to view them without a password on your network. If you would like to secure them and only allow viewing of the camera with the admin password and log on you can toggle this by using following API call. cameraip/adm/set_group.cgi?group=USER&login_check=1 Changing the 1 to a 0 will re-enable local viewing without a password. ----------------------------------- Thanks to member TheBagMan for finding this. If you need to turn off the IR light to disable night vision the settings are as follows. This is useful if you would like a camera to look out of a window and will eliminate the reflection of the IR light in the glass. yourcamersipaddtess/adm/set_group.cgi?group=VIDEO&dn_sch= 0=auto 1=schedule 2=force day (disables IR shutter) 3=force night ------------------------------------- You can now view your cameras with the new settings and no delays or lags in real time by entering this url into any web browser of third party software. http://yourcamerasipaddress/img/snapshot.cgi?img=vga Or for higher quality viewing with most third party software packages. rtsp://yourcamerasipaddress/img/video.sav Note for IP Camviewer users. I have found that selecting Generic URL for the camera type and the above URL works best. ------------------------------------- There is also a mic and speaker that can be enabled, so two way sound is possible on these cameras -------------------------------------- The microsd slot can also be enabled and you can have it record on a schedule or motion with audio. We just have to sort through the settings. [sDCARD] sdcard_rec_enable=0 sdcard_rec_event_enable=0 sdcard_rec_audio_enable=0 sdcard_rec_file_ctrl=1 sdcard_rec_file_size=10 sdcard_rec_disk_ctrl=0 sdcard_rec_duration=60 sdcard_rec_stream_id=1 sdcard_rec_filename_prefix= sdcard_rec_event_prefix= sdcard_rec_schedule= sdcard_rec_schedule1= sdcard_rec_schedule2= sdcard_rec_schedule3= sdcard_rec_schedule4= sdcard_rec_schedule5= sdcard_rec_schedule6= sdcard_rec_schedule7= sdcard_rec_schedule8= sdcard_rec_schedule9= sdcard_rec_schedule10=
  27. 8 points
    scunny

    V2 Iris

    Wow, how many devices did this cost Lowe's?
  28. 8 points
    Don't just worry about your internet, if your power goes off, you have nothing. Cell modem or not, Iris is useless when the power goes off. In V1, you got a voice alert, a text and about 30 minutes of limited capability but now,,,,well, you have a little white box and a flashing red light
  29. 8 points
    PS i was wondering why my ac, lights and alarm were not working when I got home. I had to log onto a forum to find out. THIS IS WHY LOCAL PROCESSING IS PARAMOUNT.
  30. 8 points
    Holding the 2 button on the v2 keypad raises the volume level. Holding down the 5 key lowers it.
  31. 8 points
    Hi Mensa. Welcome to the forum. Here's the thing, Scunny, Otto, and others were just trying to help you out. It's what they do. They were meant with rudeness, bullying, and someone so desperate for validation he finds offense in everything. I'm surprised they put up with your attitude. I would have banned you already. They are better people than I am. If you are going to stay, stay. You should probably apologize and say thank you to our super users, who also happen to be some of the most helpful people I've seen on any forum. If you are going to go, then go. I don't understand why someone would create an account to a forum just to walk in, give the nicest people here the middle finger, and threaten to march back out the door. (Without actually doing it.....) Who needs that kind of attention from random strangers? Weird. Good luck with whatever you choose to do.
  32. 8 points
    scunny

    Great customer service

    My newly installed water softener failed last Friday. I reached out to my local store manager who immediately offered to replace the softener but suggested I contact the Lowes's customer service to at least record the problem for future reference. He transferred me and they sent me to Ecowater, the manufacturer of the device for Whirlpool. They offered to send me a replacement board but they were back ordered. I'm thinking here we go, how long is this going to take. I still had the option of store replacement but a water softener is not quite as convenient as most other Iris devices. Much to my surprise I get an email yesterday they had shipped the board next day air and it will be here in a couple of hours. An inconvenience but I could not have received better service from both Lowe's and the device manufacturer.
  33. 7 points
    Wlepse

    Iris saved my ass!

    Figured we all do our share of bitching about parity and bugs that I should make just as much effort to post when things go well. We recently had a new furnace installed in our utility room/laundry room and I took that opportunity to redo the laundry area. Painted, new floating floor, installed leaksmart valve and sensor as well as rerouted water softener line. Well last night was the first time the water softener regenerated since I finished last weekend. Turns out the drain line wasn't secured enough in the drain and popped out. Once the sensor got wet the alarm went off along with all alerts and shut off the water just like it was supposed to. I still took everything out of the room and picked up the floor but had this have been a washer supply line and I didn't have this set up I would have been screwed. But with that said...Please Iris bring back local processing! Had my internet been down, which it was last week, this could have been catastrophic.
  34. 7 points
    Vettester

    Official Iris Community Launch

    The consensus of the administrators is that the livingwithiris forum is not and can not be censored by Lowe's and will give us a place to post problems, comments and issues that will not have a place or be allowed on the official Iris Community. Therefore the plan going forward is to maintain this site.
  35. 7 points
    scunny

    Device disconnection notification

    It appears at least on Android that when a device becomes disconnected the push notification is sent 24 hours afterwards. Would you like to have the option to set the notification parameter to immediate?
  36. 7 points
    Elderv

    Temperature and usage charts

    I would like to see charts of historical data, both temperature and power usage like the old system had. It would also be useful to be able to download this historical data. In fact, while I'm wishing, I'd like to be able to schedule a monthly download of selected data in spreadsheet readable format and have it emailed to me.
  37. 7 points
    usmcss

    Open Letter to Lowe's Iris

    I want to start by saying that I Love my Iris System!!!!!! When it works; and for most every device it does. The cameras are a mess for me, and it seems that a lot of people are having issues as well. I upped my Broadband Service which I didn't have to with no help to the cameras and just a bigger bill for me along with the monthly Iris fee. I just bought a wifi extender which was never needed with v1, waiting for it to arrive. I know that you opened it up so people can use third party software for the cameras, and that is Great and very much appreciated!!! But I want everything to work with the Iris App. One of the other important things is sound. I'm not even sure if the new cameras are capable of sound but that is an important feature for a security camera. it would be nice if someone were to break in your house and not be in camera view, you would still have their voice. And for some people that protect their homes with firearms, the audio would be priceless. What you say to the perpetrator and what he says to you could mean a whole lot in court. I know the engineers can only do so much with what they have. lowe's needs to dump some more money into this system and bring its ratings up. Every time I mention Iris to someone they say they hear nothing but bad things about it and would never buy it. I was in Lowe's the other day and the first end cap I came too was Echo and all the add on's for it. Then I came to the Nest and all the add on's for it. Both Displays looked Great with video and all the units out. Then I came to the Iris system and it had two Boxes, one security package and another one I can't remember. It looks possible that Iris might be abandoning the system? I sure hope not! Lowe's please get these cameras up to 100%!!!! They are the most important feature in a security system and are the biggest problem with the system. Thank you!!!!
  38. 7 points
    Nanker Phelge

    .074 firmware

    Perhaps if Lowes notified the users of Iris before an update this confusion and problems wouldn't happen. I mean you do have a way to contact everyone, or do something like V1 and let it do it when we are ready.
  39. 7 points
    Currently the hub pings for fob detection every two minutes. Often, I will pull into the garage and go to enter the house and find that my arrival rule, which unlocks the door and turns off the alarm, has not yet run. To solve this, I would like to see a rule that would have the hub ping for a fob every 30 seconds for 2 minutes after an event occurs, in my case, a garage door opens.. This could be done with a contact sensor, tilt sensor, motion sensor or GDO. To me this would be a very useful feature.
  40. 7 points
    Dan8785

    OUTAGE? Friday 5/27/2016

    Given that Iris plays an IMPORTANT role in our homes, I would expect some kind of statement and explanation of the down time given to their customers. People put their home's safety, security, and comfort into the hands of Iris. Unexplained wide spread blackouts are absolutely unacceptable especially if there's no statement given. If there is planned down time, or any maintenance or events going on that could effect the service, TELL YOUR CUSTOMERS.
  41. 7 points
    Scorpy2643

    Let's clear the air

    Exactly this, that blog is a sales platform, not customer service or customer interaction. Scunny, I've defended you and others in posts from more... emotional?.... posters, but I sincerely hope you meant linking that blog tongue in cheek. It obvious that it is in no way meant as anything other than sales. For those that are po'd about you and anyone else getting free stuff. So what? He's a super user, moderator/admin, and beta tester. Of course they are going to give Scunny stuff. That's who you give stuff to. The mistake you made Scunny, is you hid behind a technicality when IrisUsers accused you of astroturfing. paraphrasing----> "We weren't given stuff in exchange for glowing reviews" looks like you mean it to say "we weren't given stuff". That makes you look super hella mega guilty of astroturfing. It's defense by omission. It looks terrible, even if unintended. You were right to defend yourself, but should have said "Yeah, they gave us stuff. The stuff was not contingent upon any review at all, much less a glowing one. They gave us stuff to test it, and learn about it. That's what I did. You know all that beta testing you all are clamoring for? That's what I did. Sometimes that involves me getting shit given to me, because what beta tester pays for the product? No one would ever beta test ever. I'm not going to apologize for doing exactly what everyone has been asking for. I also used the free stuff to learn about fixing common problems, I then used that knowledge to help people on the forum. I'm also not going to apologize for that. I think a little free shit is is a small payment for the time, effort, and headaches I've put into this forum and Iris as a whole. You're welcome." I've never seen you come out in support of a specific product, and that should tell the story people need to know. If you got a smoke detector (or whatever widget) with the expectation of a glowing review, we'd be able to find that glowing review in your post history. It's not there. The only time I've notice you comment on specific items, is when others come out asking, and then you (and others) help. Know that even those of us that are pretty critical of Lowe's right now, appreciate it. Well, a lot of us, anyway. Some people are just who they are. Lowe's is suffering from a HUGE perception issue right now. Through silence, omission, and ignorance, they've created a public perception of ineptitude. They will have to work hard to overcome that. They continually make promises, break them, and then go radio silent. That is not exactly confidence building. They really can't be shocked that the masses are tired of the games after 9 months, can they? Not making promises they can't keep is not only achieved through complete silence. If Lowe's were to come forward, say "yeah, we totally blew it, we're really trying to get it fixed, please give us some time." and actually talked with us, it would go a really long way. It would probably buy a little goodwill if they decided to suspend charging for premium for a period of time. Give us 6 months or something. The features premium is supposed to bring, don't really work great right now anyway. Start charging us when they get their shit together. Some sign of goodwill and contrition may stop the hemorrhaging of customers. Go back in my history to before the V2 announcement. I was a complete cheerleader for Iris. I even tried to talk the VP of my company (the boss of my boss) into Iris for his vacation home. Boy howdy am I glad right now he didn't bite last summer. He came a few weeks back and asked what I'd recommend. I said he probably should seek out a professional, there's not a system I have enough confidence in to suggest at this time. The only thing keeping me on Iris right now is a lack of a better option, and the large amount of money I have sunk into items I can't take with me to other systems. I really screwed up there. Won't happen again. I'm not buying another piece of Iris branded equipment. I'll also research better to make sure anything I buy can be brought over.
  42. 7 points
    rdy2fly

    More detailed push notifications

    On V1, when you were notified about something, you were told which sensor or device triggered the notification via Text, Email, and Phone Call. Tonight I got around to testing one of my Water Leak Sensors after migrating to V2. It worked, and sounded the alarm, but I was given a call, a push notification, and an email and all 3 just said "Water Leak Detected". The email said to log into the Iris app (for more information). If this was a true emergency (Water Leak, Fire, CO, etc), SECONDS COUNT! You want to know IMMEDIATELY where the problem is, without having to waste time logging into the app (which is much faster than V1 but still....) to find exactly where the problem is. We need more information in the Push Notifications, Emails, and Phone Calls like before.
  43. 7 points
    Enzo

    Smart Things?

    Yes, I understand that people have been frustrated with Iris 2, but I have SmartThings also and trust me "the grass is not always greener". To be honest, I think Lowe's has been doing a great job and been very responsive to their customers needs. Yes, some of us have been having major issues during the migration, but it seems to me the whole point was that Lowe's wanted to bring the system "in-house" so they could be more responsive and less dependent on an external vendor to support the system and integrate new devices. It appears as if they have basically built a new system from scratch and come a long way in a very short time, compared to how long other systems have been in development. SmartThings has been around for years and I think Iris 2 is already getting very comparable, and in some ways better. The fact that Lowe's seems to update the system about once a month I find amazing, compared to how long releases of other systems often take. Yes, they have made some mis-steps, but I imagine some of those were hard to avoid, or just part of learning how to develop and support software and hardware products in-house. Keep in mind that they are dealing with dozens of devices all made by different manufactures and external organizations like cellular vendors that have contracts that expire, etc. I'm not trying to make excuses for them, and maybe some of the planning could have been better, but not everything is always in their control and I'm willing to give them the benefit of the doubt. I guess I'm just saying that I understand many people have had issues and have been very upset, but I personally do think Lowe's is really trying to make Iris 2, and home automation in general, a success and something that even non-technical customers can take advantage of. They still have a long way to go, but they sure seem to be going there quickly and I look forward to them becoming a leader. The easy choice would have been to just keep supporting the Iris 1 system through an external vendor and let it slowly die as more and more new devices came in to the market and took longer and longer to add to the old system, if at all. The tough choice was to invest in developing a new platform with the capability to eventually go well beyond what the old system could do, and I feel like that is what they are doing. Just my opinion. And I don't mean to minimize the issues and problems some people have been having with the initial switch to V2. I do feel they have a right to express their frustrations, and even switch to another system if they really feel it will work better for them (which Lowe's makes easier now by the way with their new V2 devices that all use standard Home Automation commands instead of the older V1 devices that were not standard). But I also felt like I should express my opinion that Lowe's appears to really be trying hard to create a new system that is really in the best interest of their customers for moving forward with home automation. Maybe it is easier for me, since I have both systems I get the best of both worlds (and the worst of both worlds ) right now, but I have a feeling Iris 2 is going to keep getting better and better and I am really looking forward to seeing where things go during the next year or two.
  44. 7 points
    It would be nice to set switches, smart plugs, our outlets to on at dusk and off at dawn?
  45. 7 points
    jwwhite001

    Widgets

    Would be nice to have widgets to arm/disarm alarm. My wife is not too savvy and a couple buttons on her phone would make it a lot easier for her rather than having to go into the app.
  46. 7 points
    How did this topic go from "So far with version two point oh yeah" to whining and moaning blah, blah, blah? Did anyone notice there was a new version of the Iris app released today? The biggest change was the additional functionality added to the CAMERAS section.
  47. 7 points
    scunny

    So far with version two point oh yeah

    I agree, I think Lowe's should actually pay us for using Iris. I mean really, who do they think they are investing millions into a system and then try and charge us to use it. Shame on them!
  48. 7 points
    Smitho

    So far with version two point oh yeah

    I totally knew that the subscription would be necessary to get the most out of my system before I decided to purchase. It was something I had to weigh out prior to purchase, but ultimately I purchased the system KNOWING I would pay the $10/mo Honestly, to me, it's worth the price... I like the idea that Lowes can potentially see iris as "profitable", in my opinion it gives the whole system more credibility... as long as they continue to invest in the platform, and keep device costs low I respect the fact that they have made the service self sustaining and not totally dependent on new device sales. The fact that they are mailing us out new hubs FOR FREE further solidifies my trust in this business strategy and their commitment to us. Honestly, it would have made sense if only us premium subscribers got the new hub, but its totally cool that they are sending it out to everyone! It is very likely that if Lowes ever decides to discontinue the iris products... if no one is buying them any more and it no longer makes sense to sell them... as long as the subscriptions can pay the overhead, there is no reason to shut down the servers for a while. This gives me greater piece of mind in my investment. Now, if Lowes decided to give more features to the free accounts, that would be fine by me... There are a lot of things (most magic rules) that technically could be engineered to happen locally with no web based communication, and I can understand the argument that these rules should be available without a monthly fee... but it is their service and their products, and I don't feel they were at all deceitful about what could and could not be done with a free plan... I know what I got into and I'm cool with that. If I needed a free service I would have decided on a different platform.
  49. 7 points
    John

    I feel lucky to have Iris

    I agree too. Iris still is by far the best that I've seen that does both the Security and Home Automation sides well. Sure there are quirks and things I wish it did more intuitively but at the end of the day I don't have a folder full of apps to do everything Iris can do within one app and that simplicity is very nice.
  50. 7 points
    This is a security company trying to make a name for themselves with a sensational headline. There's nothing new in there. Your device is vulnerable when it's being paired or if someone has physical access to it. Someone could jam your network causing you to do a wholesale re-pair and snoop your keys when they're exchanged during the re-pair. If someone is interested enough in you to do that you've got bigger problems than Zigbee security.