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Showing most liked content since 10/22/2016 in all areas

  1. 12 points
    This weeks outage caused by Lowes upgrades on hardware has caused many subscribers a lot of pain. After 24 hours of this forum finding major issues with this Lowes finally sent an e-mail to their user base about the issue. Most users are used to trying to fix things by themselves as calls to support usually are remove and repair the device. If Lowes would have told the customers that we are doing an upgrade folks wouldn't have tried removing and readding devices that Lowes asked folks to NOT do well into this outage. Lowes has to become more customer focused and really try to keep what folks still are using this mess V2 system. Parity to V1 is no where close to where it should be. Communication has to become a priority from Lowes. Monthly updates with no explanation of what they are fixing/adding has to be done. Upgrade notifications must start to be sent to the customers. An open and honest parity roadmap must be discussed with the customers. Lowes compromised many folks homes with this outage and they need to be held accountable to their customers.
  2. 11 points
    Mustang

    Iris saved my cat today

    So ,here is a true story. I was at work today and Iris called me saying my security alarm was triggered. The alarm was set off by the front door contact sensor. I thought someone had broken in or a false alarm.I looked on the app and no additional sensor were triggered.. I knew that we have a new door installed with. a new contact sensor and I assumed it fell off and that's what triggered the alarm. I decided to drive home real quick ( short distance) and check on everything.I pulled up and saw my front door open about 2 feet. Also, my (indoor only )cat sitting on my front porch scared to death. I got the cat back inside and check the house and everything was ok. To make a long story short, the new door didn't latch when I left for work , but Iris saved my cat .
  3. 11 points
    IrisByLowes

    Iris App Release Notes: 1.15

    Update 1.15 is being submitted to the Google Play store. It will be available to iOS users once approved by the Apple Store. This release contains the following: Feature: Touch ID Enablement for iOS Devices Iris users accessing their system with an iOS device will now be allowed to log in to the app with a simple touch of their finger.Feature: Santa Tracker 2016 Santa Tracker is a seasonal feature we re-enabled that allows parents and children to ‘track’ Santa’s movements through your home on Christmas Eve while helping ‘prove’ to children that Santa is, in fact, real. Santa Tracker is for ‘entertainment’ purposes only and does not require the purchase of any sensors for this feature to work. More than 70 bug fixes in Release 1.15, including: Device Related: Bulbs & Dimmers Resolved driver issue that prevented some users from controlling non-dimmable Sylvania BR30 bulbs Fixed issue where OSRAM GardenSpot lights would not retain the previously set hue after the device was power cycled Repaired issue where changes made to the brightness of an OSRAM dimmable bulb would be inconsistently applied when bulb is powered off. Fixed issue where OSRAM bulbs that support color temperature would not retain previously set color temperature when a bulb was reset Resolved reported instances where GE In-Wall Dimmer Switch attributes were not populated until after a state change in the bulb was initiated by the end user For OSRAM A19 RGB Bulbs, resolved incidents where hue changes not specified by end user would occur when turning color mode on/off/on For OSRAM A19 or BR30 RGB Bulbs, resolved issue where brightness attribute would set to an unrequested value when user requested a different brightness value Resolved issue where dimmable bulbs may improperly set to zero brightness when turned off by schedule Android Specific: Rules Resolved isolated reports where Android users were unable to access the Climate Service by clicking the Climate card via the Iris App dashboard.iOS Specific: Device Pairing & Performance 1. Bulbs & Dimmers: Resolved issue where OSRAM bulbs would turn off when attempting to adjust the brightness of the light Fixed issue where bulbs that are only dimmable would display controls for color and color temperature Corrected issue where some users reported bulbs displaying 100% brightness in the UI even when the bulb was set to a lower level of brightness 2. Pet Door: Fixed limited issue reported by basic users that would experience issues with the Iris app when navigating to their paired Pet Door and selecting the ‘More’ tab 3. Wi-Fi Smart Switch: Resolved all known pairing issues related to reports from iOS 10 users having difficulty during initial pairing of Wi-Fi Smart SwitchNotifications Resolved isolated instances reported where iOS users may not receive select push notificationsRules Fixed issue where user would attempt to create a rule that was not able to be satisfied for any reason (ex. no paired devices associated with rule, etc.) without informing the user that the rule could not, in fact, be created
  4. 8 points
    Otto Mation

    An Iris Thanksgiving Save

    I thought I'd share how Iris saved us today. The ladies were in the kitchen cooking Thanksgiving dinner and the Iris alarm went off. Immediately I got a phone call from Iris telling me that our laundry room leak detector had detected a leak. I ran to the laundry room and sure enough one of the washing machine hoses had sprung a leak. Gone undetected this would have caused some serious damage to our home. Iris had turned off the water shut off valve stopping the flow of water. It only took two paper towels to soak up the water on the floor. Nice save Iris. Now I just need Lowe's to open so that I can go get a new hose.
  5. 8 points
    Hard to believe that we are nearly a YEAR (two months short) of this thread being created, and this still hasn't been resolved. Really gives a warm and fuzzy feeling about the other issues still outstanding as well that are parity items.
  6. 7 points
    Wlepse

    Iris saved my ass!

    Figured we all do our share of bitching about parity and bugs that I should make just as much effort to post when things go well. We recently had a new furnace installed in our utility room/laundry room and I took that opportunity to redo the laundry area. Painted, new floating floor, installed leaksmart valve and sensor as well as rerouted water softener line. Well last night was the first time the water softener regenerated since I finished last weekend. Turns out the drain line wasn't secured enough in the drain and popped out. Once the sensor got wet the alarm went off along with all alerts and shut off the water just like it was supposed to. I still took everything out of the room and picked up the floor but had this have been a washer supply line and I didn't have this set up I would have been screwed. But with that said...Please Iris bring back local processing! Had my internet been down, which it was last week, this could have been catastrophic.
  7. 7 points
    Vettester

    Official Iris Community Launch

    The consensus of the administrators is that the livingwithiris forum is not and can not be censored by Lowe's and will give us a place to post problems, comments and issues that will not have a place or be allowed on the official Iris Community. Therefore the plan going forward is to maintain this site.
  8. 6 points
    Using thegillions web portal, I was able to determine that my backup modem had only one bar of signal strength. After doing some research I discovered that our modems have CRC9 antenna connections. I ordered an antenna as pictured below for under $15 to see if it would help the situation with the expectation of very little improvement. I figured at that cost it was worth a shot. Well that antenna arrived today and there were a couple of surprises. First this thing is much larger than I expected. I had envisioned that it was maybe a couple of inches square. Well it is six inches by six inches. The second surprise is that after plugging it in and setting it up I was at five bars of signal strength. Well worth the price and effort in my book. Edit: Turns out the connector needed is a CRC9 which is why mine needed a small squeeze to tighten up. I corrected the post above. Before: After: The Monster:
  9. 6 points
    jwwhite001

    New Temperature Control

    Our local Lowes had the smart buttons on sale, so I bought a couple. They work fine but I discovered a previously unknown benefit. They have temperature reporting similiar to some of the other devices. But I noticed no matter where they were they reported the temperature as 68 degrees. So I put one outside and sure enough it said it was 68 degrees even tho the weather man said it was 25. My conclusion is IRIS is somehow controlling the weather. Based on that I'm going to leave it outside so it will be much warmer. And come summer it will make it cooler. Don't know if this affect extends much further than my area but if anyone doesn't like the weather you might try this to warm things up.
  10. 6 points
    OhioYJ

    Product Reviews

    As much as I want the platform to succeed, I can't in good conscience recommend the platform to anyone in it's current state. My grandparents lost their internet over the weekend, and AT&T told them it will be two weeks before they can come out and get to it. We don't have off line processing, I'd hate to have to explain to them a system that I'd recommended is not not functional to any degree at all because they have no Internet for the next 15 days. Lowes has without warning just up and decided to leave our homes vulnerable by deciding to kill our systems to do updates that say fail in some cases, or quietly do updates that make items no long alarm devices (garage door controllers), etc. Just my opinion, and perhaps I'm just being a "negative nancy". However I believe in my case, until Iris / Lowes gets their act together and gets us back closer to V1 state I couldn't recommend this to anyone. So my "positive review" or show of support, will just have to be no review at all. Which is and has been what it is at the moment. Which is sad, back during V1 I used to recommend it to people. I'm so glad, my dad did not buy this for his two houses now.
  11. 6 points
    Terminal

    Opt out?

  12. 6 points
    Otto Mation

    Iris Christmas Decorating Tutorial

    Now that Thanksgiving is over I thought that I would share my Christmas decorating efforts. I have an Iris smart plug on the way to add to the mix so that I can automate turning the lights on after sunset. It took a little time but I think the results were worth the effort, don't you?
  13. 5 points
    scunny

    Maintenance notice from Iris

    The ratings on Android are improving also. Maybe someday we'll reach V1 parity and then some cool things coming:)
  14. 5 points
    Vettester

    Another Leak Detector Save

    This morning at 12:15 am my Iris system alarmed on a water leak. The drain hose on my non-Iris water softener malfunctioned and started spraying water everywhere. The leak sensor I had placed on the floor next to the softener detected the water leak, setoff the alarm and turned off the main water valve so there was minimal clean-up required. This is the third time Iris as saved me from potential major water damage. Thanks again Iris!
  15. 5 points
    IrisByLowes

    Official Iris Community Launch

    We are excited to announce that an official Iris community is now here. You can register at http://community.irisbylowes.com. We’ve been in the Living With Iris forum for a while now, and we really appreciate everyone’s efforts here. It’s been a great, thriving community and inspired us to create our own. You are the first to identify bugs, give feedback, and help others. That really means a lot to the team and doesn't go unnoticed. Our goals with the new community are pretty simple: • Better assist users: with setup, troubleshooting, how-to's, you name it • Provide a trusted resource that offers access to the Iris team at all levels • Collect feedback in a process-oriented matter that helps us prioritize features and provide greater transparency Please sign up, have a look around, and if you have any feedback on how we can improve the community experience, we are happy to hear it. Your participation is vital to the success of the community. Lastly, we are not ceasing communication on the Living With Iris forum, but do encourage you to sign up for an enhanced community experience. Sincerely, The Iris Team
  16. 5 points
    This is a compliment to thegillion----> If 1 guy sitting at home can build the WEBUI over 3 months in his spare time and achieve 90% of the functionality as the offical Iris App, then 100 trained monkeys at Lowes should have had it done 2 years ago.
  17. 5 points
    thegillion

    Iris Daylight Sensor

    I have made on video on how to turn a V1 contact sensor into a daylight sensor! https://youtu.be/XS5bqcUZkxk
  18. 5 points
    hpliao77

    Banned?

    Well you are accessdenied. hehe.
  19. 5 points
    Otto Mation

    New Look?

    Try scrolling to the bottom of the main forum page and select "Theme" and try the "Original" theme.
  20. 5 points
    sgtgetz

    Santa Tracker... Reaaaally?

    all I want for Christmas is parity!
  21. 5 points
    You have the Release Information page (https://support.irisbylowes.com/ics/support/KBList.asp?folderID=188) and the Maintenance and Upgrades page (https://support.irisbylowes.com/link/portal/30143/30206/ArticleFolder/191/Maintenance-and-Upgrades) plus Twitter, Facebook, and all of our email addresses. Was this change mentioned on any of them? The last two months application updates have not been published on the Release Information page and the last update on the Maintenance and Upgrades page was June 2016. On Twitter I saw some communications about the issue this morning but nothing yesterday. A heads-up email would go a long ways to reducing frustrations when things like this happen.
  22. 5 points
    Terk

    Poking the Bear - Communication

    $50 off the ST hub this week, Lowe's needs to learn to communicate before doing things, yesterday was a disaster, but if we had known it was coming people would have known not to try troubleshoot their devices possibly making things worse.
  23. 5 points
    Just seeing this for the first time. Didn't experience any problems that I am aware of here. Wife didn't report any problems yesterday afternoon. When I got home at 4:30PM everything worked as expected. I'm in NJ if that makes a difference, possibly using a different server as I imagine they are load sharing and were not doing updates to all at the same time. So say 3 or 4 or however many servers and they take 20% of them offline for the platform update and the remaining can't handle the load. Wouldn't local processing mitigate or even eliminate some of these problems? Maybe restoration of local processing deserves a higher priority than it currently receives. A like equals a vote for a return to local processing. This is also a case where prior notice via email of pending system upgrades would have been appreciated by users (aka subscribers who must now pay for service which is less reliable than that obtained under V1 for free). I understand the need to take systems offline to perform upgrades and replace equipment, I do it all the time at work on systems more important than this (you like it when your lights to stay on don't you). What I don't understand is no prior communication which to me equates to they don't care. They had to know days ahead of time that this platform update was going to be implemented, so there is no reason to not include in the schedule that someone pushes out a notice to end users a date and time window for the update and what to expect. I hope Iris is testing all this is the sandbox thoroughly before they roll it out.
  24. 5 points
    seang

    Monitoring - anyone else see this yet?

    and 4 months later....
  25. 4 points
    thegillion

    Web Portal list of all devices?

    Maybe I can make a page for turning off and on devices just for people that want to do this.
  26. 4 points
    scunny

    Is Iris going out of business?

    I'd like to see them revive the production of the V1 sensors and smart buttons. The quality is just so much better on the V1 devices.
  27. 4 points
    scunny

    Community forums are a joke

    This is why this forum is so important to our community.
  28. 4 points
    I have both Iris and SmartThings (which I purchased during the November Iris outage). After more than 3 months of SmartThings here are my observations: Iris advantages: 1. I have kept Iris as my alarm system due to it calling on alarm activation rather than a simple popup or even an SMS text since I can have my phone set to silence at night but allow known callers to ring normally so I will still notice an alert from Iris 2. I much prefer the Iris app with the "All doors locked and closed" or 1 light on. 3. Locks have much more support around them by default on Iris, although through community created DTHs and SmartApps locks can be fully managed on SmartThings 4. Cameras are fully supported on Iris, although there is no 1080p camera available 5. I much prefer the history in one location like Iris has over each device housing its own history like STs does 6. Iris's disconnect notices may take longer than some may want but STs doesn't do this at all by default and the community SmartApps I have found that do this have generated many false alerts due to no status from some of the compatible but unsupported devices SmartThings advantages: 1. Geo fencing! I have moved many of my light switches to SmartThings just to take advantage of Geo fencing since I have never been a fan of the Iris key fobs which take minutes for Iris to detect and longer for it to determine they have left. So some of my lights come on when I turn on my street and head toward the house and all of the lights turn off once no one is in the house. 2. IFTTT integration, making many more devices at least partially usable from STs like with my Arlo Q camera I can have STs trigger a 1 minute recording via IFTTT when a contact sensor is opened although I cannot have it trigger a recording when the alarm is triggered from any device 3. Compatibility, although not necessarily support for far more devices like Aeon labs micro switch, doorbell, Ring (motion detector only), Sonos (Play,Pause,Next,Previous,Mute,Un-mute), currently only three camera options for beta support (Samsung Pro 1080p, Arlo, and Arlo Pro) but still no sound capture or response in the ST app (however the app for the camera itself will support this for the Samsung and Arlo Pro) Many other cameras can be made to "work" with STs but in a very limited function (still shots or photo bursts) unless IFTTT integration is really good between the two, Harmony hub, better remote control options... 4. CoRE, community created rule engine which makes almost rule possible, even if it is not easy to setup 5. STs supports some devices in an offline fashion but not all, this is supposedly being worked on for Iris finally Other observations: 1. From conversations on the SmartThings community site the ST v1 to v2 conversion wasn't even as thought out as Iris' since they didn't provide any automated mechanism and users had to purchase the new hub, unpair devices from the old hub, pair them to the new hub, then re-setup all automations and alarm behaviors. Also, during this conversion STs pulled support for their dashboard which was gave users similar notices that we have in the v2 app about how many doors are unlocked/open or lights on 2. Just last week SmartThings finally got some builtin battery notification rather than requiring a community created SmartApp, although still it does not alert without a community SmartApp 3. Google home is supported on STs but is supposedly almost ready on Iris as well.
  29. 4 points
    scunny

    My iris grade is...

    I'm going to be honest here. The reason I started this thread is because I'm tired of the lingering issues we are having that have been reported to the team month after month after month such as the following. These are all V1 parity issues except for Echo. Scenes that properly control locks. Right now a scene will not properly lock more than 2 locks at a time. The problem has been going on for a very long time. Lighting duration rules that work with multiple trigger and target devices. It is impossible to keep a light on using two motion sensors at the same time. Care rule time options vs current minimum of 30 minutes. We need more choices that are less than 30 minutes. Battery percentages for less than 70% vs current 30%. Echo advanced skills. Based on the fact that Lowe's no longer sells Echo, I don't hold much hope for getting advanced skills. I invested heavily in Echos based on the fact that this was coming at one time. This is truly the most disappointing turn of events yet because Echo has been one of the few things that just worked properly upon initial release. Energy Monitoring is missing. Water softener flow rate monitoring with the ability to alert for excessive flow via email or push and associated shut off rules that were available with v1 is missing.
  30. 4 points
    thegillion

    Iris web portal V1.2.6

    @pavalov @RonLh @Terminal @Otto Mation @joelh @dusterp @EyeRuss Steve, Jim C, Steve To supporters and people that use the portal. This project started as something to show Iris it can be done and has now turned into many users go to for status and control of their Iris accounts. I see this in the forum and Iris community as "If you go to the portal", "Thanks to Gillion's portal", etc I love that I want to say thank you to everyone. I am still working on the portal and updating the portal this is just a simply post to say thank you. If you didn't get a tag its because I don't know your username on the forum.
  31. 4 points
    @Smitho I am working on that. There is a big update coming and it will have a lot of fixes and addons in it.
  32. 4 points
    dusterp

    Capabilities of basic plan

    My thoughts on this below... I've not tested as I have premium for the hubs I have these devices on. 1) You would only be able to manually control the light via the app or schedule it. So he could schedule it to come on via sunset and off at sunrise. Regarding the fob you can config buttons from the device page but you only have the option to set security to on/off/partial, play chime, or activate rule. So I assume you'd be able to do everything but setup the rule with it. Which isn't going to get you the option to trigger a specific light since you don't have access to rules. 2) You could have the zwave light switch for your kitchen light but again you'll only get manual control from the app or scheduling. Same goes for the light strip. No option to trigger lights with motion without rules. 3) Again no rules to turn on lights with motion which would turn it off after x minutes of no motion. 4) You would only be able to setup a schedule for the tstat and let it run. You don't have scenes to set up the mode the tstat runs in and no rules to trigger said scene. I don't think Iris will be able to go much longer without providing rules and scenes for basic users, IMO. The competition is to great in the smarthome market. This is probably the single biggest grip with Iris for new users wanting a smarthome when comparing it to other platforms. If rules and scenes were free then Iris would be more competitive by removing a major barrier for entry with new users. They possibly would get back several users that have moved over to SmartThings from Iris.
  33. 4 points
    Terk

    This is a great community forum

    This is way off topic but I've been participating in this forum for a while now and after starting to look at other forums like the Sonos community, I have to say I really enjoy the helpful attitude and lack of fighting, bullying, or sarcastic replies here. I have seen a few conversations here that have gotten a little heated or where one individual got a little pushy, but never the number of sarcastic, misleading and rude replies they seem to get on the Sonos community. Don't get me wrong, there are people trying to be helpful on the Sonos community too, there just seems to be a few immature individuals in most of the conversations going on there. Just one example: https://en.community.sonos.com/what-to-get-228989/can-play3-be-placed-two-different-rooms-6744323. Also the layout of this community and tracking of what conversations I have already looked at or commented on is so much easier to navigate than many of the forums out there like the Sonos and Harmony communities. One thing I do like about the Sonos and Harmony communities is they are hosted by the vendors so they seem to get more attention from the technical staff who may be able to address the issues however in many cases they don't seem to monitor them enough to discourage the sarcastic behavior. It helps that recently we have one employee who sometimes reviews posts here as well however it is obvious that is not their only responsibility. Thanks to those who run this community, and to all the helpful people who contribute.
  34. 4 points
    thegillion

    Iris web portal V1.2.6

    Just letting everyone know i am still working on the portal had a few setbacks this week but back to it. The next update is going to be a big one.
  35. 4 points
    Vettester

    2.1 firmware??

    It's probably one of Otto or Scunny's old hubs. They're always lightyears ahead of everyone else when it comes to updates.
  36. 4 points
    Vettester

    Zwave maps

    In an effort to understand how well the Z-Wave network propagates throughout my house I took the zwave-map.gv file and mapped each individual device using the "devadv:protocolid". I then took a layout of my house and placed the device in the actual location. This was created on a Mac using OmniGraffle Pro.
  37. 4 points
    Thevolget

    Historical temp & energy reporting

    Wow...So much builshit there. As a Lowe's employee, I can tell you exactly why there was no adoption of the feature. The energy monitoring that you introduced in V1 was limited. Sure, monitoring the usage of a plug was great, but if I wanted to monitor my entire home usage, I had to either spend weeks hunting down any one of your stores that happened to carry the "Blueline Monitor" or go to another alternative system to use just for whole home usage. Why? Because the Blueline units weren't sold but in a few "select" markets (took me 4 weeks of searching before I finally found out from a friend who works at a Lowe's in Seattle that they were stocked in one store in his district). I spent time searching and found that out of the stores across the US, only about 40 total stores actually carried the Blueline unit (out of approx 1800 stores). That's where your problem is with lack of widespread adoption. I had customers asking me if we carried the unit constantly after I showed them how the energy monitoring worked. Now, I'm recommending other platforms over Iris for the time being, especially for energy monitoring.
  38. 4 points
    Dan8785

    Product Reviews

    I've been looking at the Iris products and their reviews on the Lowe'ss website. I think it would be a great idea, and in everyone's best interest, to help leave positive and constructive reviews for the Iris products that you use and like. It would help others who are maybe on the fence of purchasing make a decision, and help keep the product alive long term. Just an idea. I know that the average review rating has been pretty horrid, but I think the system has come a long way and some positive reviews could help to bring in some more customers hopefully. It is so much easier to write poor reviews when you're upset with a product, but for those of us who want to support the system, we need to keep the motivation to try and keep it alive. I just really want to see this platform succeed! Just my two cents.
  39. 4 points
    dusterp

    Iris Duraflame Heater Mod

    I had been using the Duraflame Heater to warm up the cold tile in the bathroom before waking up. The unit just wasn't blending in enough for this location, so I made a few mods to make it disappear into the background. The stain was still wet but I may have to work on matching it better. Sent from my SM-G930P using Tapatalk
  40. 4 points
    scunny

    Merry Christmas

    Merry Christmas guys and gals! May Santa bring us all new tech toys, parity to the Iris platform and stability.
  41. 4 points
    scunny

    Merry Christmas

    No need to hack my Echo account, if someone wanted to hear what I have to say it would be much easier for them to just browse this forum to hear my bullshit.
  42. 4 points
    Smitho

    Iris Web UI Preview

    Unfortunately, this is what happens when people start throwing a fit for information on something that is not far enough along to warrant sharing info. It's only a matter of time before people start complaining that its taking too long, or that we need "more info". Obviously they don't have a projected date that is firm enough to announce. If they didn't show the early preview images, people would get upset and say they probably aren't even working on it. If they announced a time frame and didn't hit it, they would be raked over the coals. If we keep pushing, eventually management will have to set a deadline and then it will be rushed to hit that deadline, bugs and all. I know the web interface is high on the priority list for us, but it is also a major undertaking and we also have a system right now that still has a lot of glitches. I don't think we really NEED another set of moving parts to complicate things right now with all the other issues people are facing. I hope to see more info on the web interface soon, but I really hope that their primary development focus is on increasing the reliability of the system and squashing bugs first.
  43. 4 points
    EyeRuss

    Iris App Release Notes: 1.15

    Dear Iris, Thank you for the App Release Notes.I have been agonizing over my thoughts that Iris is not putting any effort into parity. So now I am certain that Iris is not working on Parity. Love, EyeRuss
  44. 4 points
    Otto Mation

    Iris App Release Notes: 1.15

    I fail to see how any iOS user could ever be considered a winner.
  45. 4 points
    bh241

    System Down?

    why should we ultimately have to turn to this forum in order to find out the status of Iris? I'm really kicking myself for going with iris at times, I've invested a lot of money and it's not doing near what it could a year ago...
  46. 4 points
    Terminal

    Iris App Release Notes: 1.15

    Thanks for the update, I think these kind of updates will really help ease some of the misgivings some have for the system. However, I was hoping for at least one parity issue to be resolved with the next update.
  47. 4 points
    rralba

    Lowes itis time for you to change

    I agree 1000%. Thank you making the statement. Who knows what goes on behind the scenes but they have not learned from past mistakes. What they are doing now is the the same things they have been doing the last two years. This started long before they rolled out V2. Their lack of communication and the level of mismanagement that I've seen is and should be considered a disgrace by Lowes. True, it has been fairly stable the last few months but then again from a users standpoint I don't know that they have done anything related to bringing back parity. Advising customers this go around only happened after the problem with the system became so big that it couldn't be contained. It seems that everything they do relative to consideration to the customer is after the fact. It has become almost impossible for me to recommend this product to any new user looking for home security and automation. I stick with it because I have three homes outfitted with their product and it would be a major expense to replace everything. I keep hoping they will learn to treat the customers with respect but this is just another example of what they have been doing all along.
  48. 4 points
    Smitho

    Poking the Bear - Communication

    Meanwhile, we still don't even have release notes for the last two iris updates. (1.14, and 1.14.1)
  49. 4 points
    scunny

    Forum outage

    It makes me so freaking mad I just want to throw it all in the garbage and go back to X10.
  50. 4 points
    How long has it been since we had an actual, substantial parity issue addressed? I see new products getting added and "stability fixes" and things, but unless it just didn't apply to me I don't recall ANY of the major parity issues we all have concerns with being addressed in the last year. Has this forum slowed down so much because people are just beginning to accept that it will never happen? I was sticking it out because I couldn't really afford to migrate to something else, but I'm seriously considering researching other options even if I have to finance new components. I can accept that change is never easy but we're talking lopping off an arm here, not changing your shirt.