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  1. 18 likes
    All of my cameras are now up and running and are independent of a hub. Some wired, some wireless and some utilizing mirror and flip, all using full 1280x720 resolution. Note: As far as I know his only works if you have not yet paired to Iris Version 2.0. Your camera must have the Iris v1 firmware on it. I have never reset and tried this on a camera that has had v2 firmware on it. If you try it with a camera with v2 firmware on it and the default password works let me know and I will update this post. Edit: This works on any Iris camera as long as it has been fully reset. Thanks for testing Vettester. Also note that if you reset and pair to either Iris hub your settings that you applied with the API will be lost. The idea here it to be able to use the cameras with third party software or to view them in a web browser until such time as we have local viewing in v2. After all, the only real reason to have cameras paired to Iris is to have them record upon alarm. But for everyday checking of your home, children and pets you need independent viewing applications that have capabilities above and beyond what can be expected from the Iris app. First and foremost is to be able to view them all at one time in real time. It is beyond cumbersome to navigate through the Iris app to view numerous cameras with streaming delays and the ability to see only one camera at a time. Besides, I don't need Iris to do this, there are programs and apps that have been in development for years that are very good at this and there is no need for the developers to waste time recreating these features and bogging up the Iris app. Just give us access to the cameras and record from them during alarm, that's all we need. First thing to do is to remove the device from the Iris hub and connect the camera to your network via an ethernet cable. Make note of the cameras ip address. It is a good idea to set a static ip address in your router so that you can keep track of where your cameras are on the network. Wait for an ok response in your browser before moving to the next url command. Next enter this url in your web browser. yourcamerasipaddress/adm/get_group.cgi?group=NETWORK substituting yourcamerasipaddress with the actual address. You will be prompted for a username and password. Enter the following: Isername: alertme Password: nFQTEm*s67uxuF**a2vAth7RoJ This password and logon will only work if you have reset your camera. For anyone wondering I found this password in the wild here: https://shkspr.mobi/blog/2013/11/hacking-around-with-network-cameras/ Now let’s make sure that the camera is fully reset. Enter the following url in your web browser: yourcamerasipaddress/adm/reset_to_default.cgi Then enter this url and wait for the camera to reboot: yourcamerasipaddress/adm/reboot.cgi Now it is time to start setting it up. Let’s get the highest resolution and widest field of view possible by entering the following urls waiting for an ok response after each one. I actually gained some field of view from what I had before: yourcamersipaddtess/adm/set_group.cgi?group=H264&resolution=4 yourcamersipaddtess/adm/set_group.cgi?group=JPEG&resolution=4 If you need mirror and flip enter the following: yourcamersipaddtess/adm/set_group.cgi?group=VIDEO&flip=1 yourcamersipaddtess/adm/set_group.cgi?group=VIDEO&mirror=1 Now let’s set the time zone by entering the url below (changing the number 7) to whichever timezone number that you need from the following: 2 (GMT-10:00) Hawaii 3 (GMT-09:00) Alaska 4 (GMT-08:00) Pacific Time (US & Canada), Tijuana 5 (GMT-07:00) Arizona 6 (GMT-07:00) Chihuahua, La Paz, Mazatlan 7 (GMT-07:00) Mountain Time (US & Canada) 8 (GMT-06:00) Central America 9 (GMT-06:00) Central Time (US & Canada) 13 (GMT-05:00) Eastern Time (US & Canada) yourcamersipaddtess/adm/set_group.cgi?group=SYSTEM&time_zone=7 Now turn on daylight savings time by entering: yourcamersipaddtess/adm/set_group.cgi?group=SYSTEM&daylight_saving=1 Now get your wireless setup by entering the following changing the number 2 in the security url to the number for the protocol you use using on your router from the following chart: 0 - None 1 - WEP 2 - WPA/WPA2-PSK 3 - WPA PSK TKIP 4 - WPA PSK AES 5 - WPA2 PSK TKIP 6 - WPA2 PSK AES 7 - WPA enterprise 8 - WPA PSK 9 - WPA2 PSK yourcamersipaddtess/adm/set_group.cgi?group=WIRELESS&wlan_essid=thessidnamethatyourrouteruses yourcamersipaddtess/adm/set_group.cgi?group=WIRELESS&wlan_domain=12 yourcamersipaddtess/adm/set_group.cgi?group=WIRELESS&wlan_security=2 yourcamersipaddtess/adm/set_group.cgi?group=WIRELESS&wpa_ascii=thewirelessnetworkpassword Here is how to check your wireless settings yourcamersipaddtess/adm/get_group.cgi?group=WIRELESS Now let’s change the camera password and logon to something that you can remember by entering yourcamersipaddtess/adm/set_group.cgi?group=USER&admin_password=yoursecretpassword When you enter the next url, you will be prompted for logon credentials. Enter alertme as the logon and the new password that you entered above yourcamersipaddtess/adm/set_group.cgi?group=USER&admin_name=yournewusername From this point forward your new password and logon will work. When it is time to pair to v2 all you have to do is perform a total reset on the cameras and they will revert to the original alertme password, logon and defaults. Below you will find a link to more api information. Somethings that I'd like to play with going forward is frame rates and maybe how to turn on the microsd card slot and its associated settings. https://github.com/edent/Sercomm-API/blob/master/README.md Thevolget has posted a link to a pdf of the complete API here: http://forum.livingwithiris.com/index.php?/topic/2633-how-to-take-total-control-of-your-iris-cameras-with-the-api/&do=findComment&comment=32284
  2. 18 likes
    We know how important a web UI is to our users and community here, so we wanted to give everyone a preview of what we've been working on. Creating a website version of Iris is a complex process and is still a work in progress, but this is a first look at what's coming up. There is not a set release date yet, but we will update everyone once that information is available.
  3. 15 likes
    Although we've never met we have become close friends through the Iris community and this forum. He spends countless hours helping us all out with his expertise. Just today he spent much time helping me solve an unrelated Iris problem and because of his effort I was able to solve my problem within minutes of returning home. Had it not been for his effort I would have spent an hour or two getting to the point of solving my problem. Thanks Otto! We really appreciate you.
  4. 13 likes
    There's much complaining about the sunset of V1 and justifiably so. There's been some accusations that the admins work for Lowe's and have been "showered" with free devices to post positive reviews and false information. This information is totally false. No admin has been given any devices or special treatment in return for posting false information or positive reviews and no admin works or ever has worked for Lowe's. What the admins are guilty of are being long time Iris users, in my case since day one in July 2012. Lowe's has established a group of people they determined to be super users which include some of the admins here and have established an open line of communication with this group with the intent of obtaining feedback on the platform and providing some advance information on the roadmap. Nothing that has ever been stated is anything more than what we have been told and we have never made a statement that was not backed by information obtained directly from the management team. I understand your frustrations but please, let's keep this admin involvement out of the discussions. Will we be at parity by June 30, hell no. Have we progressed from nothing to a huge improvement in the last few months, hell yes. Personally I have a large and diverse system covering most of the available devices. Excluding the local viewing problem, the energy card and some historical energy reporting I'm completely happy with my system. At the rate things have progressed 2 months still leaves much time to get us where we need to be. In the alternative there are other platforms available to move over to should you so desire.
  5. 12 likes
    This weeks outage caused by Lowes upgrades on hardware has caused many subscribers a lot of pain. After 24 hours of this forum finding major issues with this Lowes finally sent an e-mail to their user base about the issue. Most users are used to trying to fix things by themselves as calls to support usually are remove and repair the device. If Lowes would have told the customers that we are doing an upgrade folks wouldn't have tried removing and readding devices that Lowes asked folks to NOT do well into this outage. Lowes has to become more customer focused and really try to keep what folks still are using this mess V2 system. Parity to V1 is no where close to where it should be. Communication has to become a priority from Lowes. Monthly updates with no explanation of what they are fixing/adding has to be done. Upgrade notifications must start to be sent to the customers. An open and honest parity roadmap must be discussed with the customers. Lowes compromised many folks homes with this outage and they need to be held accountable to their customers.
  6. 11 likes
    So ,here is a true story. I was at work today and Iris called me saying my security alarm was triggered. The alarm was set off by the front door contact sensor. I thought someone had broken in or a false alarm.I looked on the app and no additional sensor were triggered.. I knew that we have a new door installed with. a new contact sensor and I assumed it fell off and that's what triggered the alarm. I decided to drive home real quick ( short distance) and check on everything.I pulled up and saw my front door open about 2 feet. Also, my (indoor only )cat sitting on my front porch scared to death. I got the cat back inside and check the house and everything was ok. To make a long story short, the new door didn't latch when I left for work , but Iris saved my cat .
  7. 11 likes
    Update 1.15 is being submitted to the Google Play store. It will be available to iOS users once approved by the Apple Store. This release contains the following: Feature: Touch ID Enablement for iOS Devices Iris users accessing their system with an iOS device will now be allowed to log in to the app with a simple touch of their finger.Feature: Santa Tracker 2016 Santa Tracker is a seasonal feature we re-enabled that allows parents and children to ‘track’ Santa’s movements through your home on Christmas Eve while helping ‘prove’ to children that Santa is, in fact, real. Santa Tracker is for ‘entertainment’ purposes only and does not require the purchase of any sensors for this feature to work. More than 70 bug fixes in Release 1.15, including: Device Related: Bulbs & Dimmers Resolved driver issue that prevented some users from controlling non-dimmable Sylvania BR30 bulbs Fixed issue where OSRAM GardenSpot lights would not retain the previously set hue after the device was power cycled Repaired issue where changes made to the brightness of an OSRAM dimmable bulb would be inconsistently applied when bulb is powered off. Fixed issue where OSRAM bulbs that support color temperature would not retain previously set color temperature when a bulb was reset Resolved reported instances where GE In-Wall Dimmer Switch attributes were not populated until after a state change in the bulb was initiated by the end user For OSRAM A19 RGB Bulbs, resolved incidents where hue changes not specified by end user would occur when turning color mode on/off/on For OSRAM A19 or BR30 RGB Bulbs, resolved issue where brightness attribute would set to an unrequested value when user requested a different brightness value Resolved issue where dimmable bulbs may improperly set to zero brightness when turned off by schedule Android Specific: Rules Resolved isolated reports where Android users were unable to access the Climate Service by clicking the Climate card via the Iris App dashboard.iOS Specific: Device Pairing & Performance 1. Bulbs & Dimmers: Resolved issue where OSRAM bulbs would turn off when attempting to adjust the brightness of the light Fixed issue where bulbs that are only dimmable would display controls for color and color temperature Corrected issue where some users reported bulbs displaying 100% brightness in the UI even when the bulb was set to a lower level of brightness 2. Pet Door: Fixed limited issue reported by basic users that would experience issues with the Iris app when navigating to their paired Pet Door and selecting the ‘More’ tab 3. Wi-Fi Smart Switch: Resolved all known pairing issues related to reports from iOS 10 users having difficulty during initial pairing of Wi-Fi Smart SwitchNotifications Resolved isolated instances reported where iOS users may not receive select push notificationsRules Fixed issue where user would attempt to create a rule that was not able to be satisfied for any reason (ex. no paired devices associated with rule, etc.) without informing the user that the rule could not, in fact, be created
  8. 11 likes
    Communication like this goes a long way in easing people's minds about the future and what to expect. I'd like to see more of this about other areas of enhancement.
  9. 11 likes
    How about just a custom rule builder and throw all the templates in the garbage. If this, then that. Simple. No more "Did Someone Open a Window?" pushes from contact sensors.
  10. 9 likes
    So I run Smartthings and Iris side by side. Smarthings has the audacity to tell me when updates are coming. What a bunch of jerks, right? They ruin all their surprises. Turns out, I like ruined surprises. Can you guys start doing this? Here what they sent. On Monday August 15, between 11:00 am EDT and 2:00 pm EDT, we will automatically update your SmartThings Hub to the latest firmware (version 0.15.3). The update is expected to take less than 10 minutes, during which time your SmartThings Hub will temporarily go offline and events scheduled for this time will not be processed. The firmware update adds general improvements to the Hub firmware and ZigBee communications. The update also fixes isolated issues with memory corruption, LAN devices, and network connectivity. Thank you, SmartThings Support
  11. 9 likes
    This is my first post. I came here with high hopes of finding some answers, which I found, though they were very disappointing answers. I'm now hoping someone from Iris/Lowes will see this and fire some folks. With that said, I realize that this post will get the usual "who is this guy", "who does this guy think he is", etc., but all I care about is the Iris/Lowe's person who says "Darn, wish we had talked to our consumers more and leveraged things like Big Data to collect consumer utilization data". Furthermore, I realize that there are folks in this forum that are compensated one way or another by Iris/Lowe's to provide "friendly" posts, so if this is you, just don't even bother with a reply. Without going into too much detail, I am incredibly tech aware, as it's been my career for nearly two decades, so nothing I'm about to post can be considered "user error". So I'll start with this thought - who's heard of a concept called "MVP"? It has nothing to do with sports. In this context, it stands for Minimally Viable Product. It's a concept of development and consumer testing; companies such as Toyota have helped perfect it over years. In this case, it's a joke. MVPs are most often used to test a NEW product, not a replacement product for a consumer device that has worked well. In this case, Iris/Lowe's created an MVP for a replacement product that was a complete joke! I was a V1 user for a long time. I paid for the premium subscription for more than two years and constantly raved about Iris to my colleagues and friends. I loved it. Was I a guy with 2-300 devices connected? Absolutely not, but I used it for security and a few other features. My primary reasons for using this product were simple: I wanted to know when a door/window was opened (i.e. notification and door/window chime), I wanted to be notified when a leak sensor was tripped, and I wanted the smart thermostat. Iris V1 was perfect! It worked well, was pretty reliable (minus the stupid requirements for direct connection to the router), and the mobile app did what I needed it too. I was happy, and paid my bills every month knowing it was worth it. Then the V2 came out. I was one of the first to submit my request for the V2 hub and was excited. When I received it and realized that the morons who wrote the code didn't start with the concept of migration, I waited. Thank GOD I did. So finally the migration method was made available and I finally had the time to go through it. I decided to take the plunge! That's when the issues really started. Just like so many others in the forums, I felt that the lack of a web-based management portal could be dealt with, as I had hoped the mobile app provided the same functionality. Immediately I realized that wasn't the case, as troubleshooting issues became nearly impossible (what's funny about this is if you're properly writing apps, starting with a functional web-app and porting it to a mobile app isn't that difficult anymore. If it is, then take a look at Pivotal Cloud Foundry as a tool to help). Then to find out that several of my devices, simple things such as a range extender, wouldn't work properly (found this out after three support calls). It just got worse from there, so rather than lots of paragraphs, I'll just list them out: 1) Simple physical things: Immediately I noticed that Iris/Lowe's didn't even consider what their customers may have done from a physical installation perspective. The V2 hub didn't even have mounting holes that matched the V1? What about consumers who specially mounted this in their network closet or mini-IDF? 2) Next, they decided (no real reason for it except to again force the consumers hand) to change the power supply and power connection. What about the consumers who ran their power cords through cable management systems? 3) No web app for your consumers who prefer that. This is obvious. 4) Devices that worked on the V1 were not supported on V2, even though the V2 hub still supported the same protocols. 5) Changed the door/window chime without giving the consumer a way to change it back, including the removal of the volume control. This is completely stupid and unnecessary. If anything, they should have given the consumer more sound choices and greater control. 6) The migration process. Seriously, yeah it moved my devices, but didn't warn me about ones that wouldn't work properly. Second, the disclaimer about "disables your V1 hub" is a joke. When you say disable, most people read that as yes it's disabled, but support should be able to re-enable it. The fact that it's truly disabled and cannot be reused is a joke! It gives the consumer no backout strategy. This was the last straw for me. There's more, but those are the big ones. The fact that I have no backout strategy and they've already announced the EOSL dates for the V1 tells me this: Iris/Lowe's found a vulnerability in their system that probably has an easy to recreate and find exploit that they have determined un-fixable in their architecture. This is why they are forcing every user into a piece of crap. After all of this, I immediately cancelled my subscription and deleted every device so I can reuse them on a consumer friendly device. I immediately ordered the Vera Plus and will never look back (even though I don't have it yet). I've spent a small fortune over the years with Lowe's, and I would have expected much more from them. Sure hope this helps others in their decisions when looking at home automation systems. Oh yeah, and I have a V2 Hub, barely used if anyone wants it, 10 bucks plus shipping and its yours, just PM me.
  12. 9 likes
    I admit that I am a bit unstable but my system is good.
  13. 9 likes
    So, with all of the negative that is going around I thought I would let you know how my system is running. At this time my system is running perfectly; sure, there are some features that are not there yet that I would like sometime but overall, my system is fully functional and works great. My father-in-law came to visit last night and I showed him around the house at some new additions. He was amazed that as we walked through my house, my lights would come on in front of us and go off behind us. He got to see the dog bowl automatically fill itself last night and then again this morning using a retrofitted hose timer. Every time he steps foot into the bathroom the light comes on automatically and then goes off as he leaves. At 30 minutes past sunset, my front porch lights come on and then go off at 11:30, my thermostat then sets itself to a comfortable sleeping temperature and my doors lock themselves. I love the system and can't wait for it to get better. Sure, the road has been a little bumpy, but this system works and gets better with every update. The iris team listens to the customers and they seem to be working very hard to bring everything to parity. Give it time guys, already it can do a lot, it will only get better.
  14. 9 likes
    Today, we released our newest update to the Iris platform in anticipation of the upcoming mobile app release. These updates support inviting a person and adding multiple hubs to a single account. During the update, a small portion of our users experienced an issue causing some devices, mostly contact sensors and motion sensors, to incorrectly report a state change (open, or motion detected) which then triggered false alarms. The issue has been resolved and all users should see normal behavior with their systems. We apologize for any inconvenience this caused. If you happen to have an issue you believe may be related, please give our support team a call at 855-469-4747.
  15. 8 likes
    Well, after the long-awaited 4G modem turned out not to work correctly, I decided this past weekend to dump Iris and move to Smartthings. Well, as warned, the grass isn't all greener, so I'm back to Iris, at least partially. (Mods, I'll make sure I keep this professional and unbiased, but if it's too off-topic please delete.) My weekend with ST made me appreciate that Iris is in fact getting a lot of stuff right: Iris is fast. Really fast. Hit a button in Iris, and the response is faster than you can time with a stopwatch. ST has a noticeable (~0.5 second) extra delay. Uncommon glitches aside, the Iris app usually works without delay; the ST app is usually similar, but can have delays of 1-30 seconds between screens. This all makes for a more refined experience with Iris. The Iris app is better. ST has no shortcuts or dashboard, really basic stuff like +/- buttons for the thermostat are not available, and what thermostat control there is is buried three screens in. I can't even set a schedule or use the hold function for the thermostat. Nice visualization features like the "Care" graph, or the sortable History aren't present. While ST has more flexibility, it's not cleanly executed. You add in "SmartApps" to get extra function, but much of that is simply built right into the Iris rules, and sometimes the Iris rules are more powerful. Another example is when you replace a device - Iris keeps but disables your rules, ST requires them to all be deleted and rewritten. ST flat out fails as an alarm system. A keypad isn't directly supported (though you can add one - ironically the Lowe's keypad seems to be the most popular choice in the forums). But there is currently zero delay before the alarm sounds once triggered. In my house, this would mean the siren blaring nearly every day, as we always forget to turn off the alarm before opening the door in the morning. The whole ST approach is a little different - you are supposed to use your phone for everything, and it relies heavily on phone presence for setting/disabling the alarm. Which is pretty cool for when you leave the house. But entirely impractical for when their version of "Partial" (called "Stay"). They did note that a delay is planned. Iris can call you when an alarm is triggered. ST will text directly, which is nice, but for the important stuff a phone call is a lot harder to miss than a text. There are of course, some things I'd like to see Iris learn from: Energy monitor, battery percentages, web interface - stuff we don't have back from v1 is there. The supported device range is huge. Some work natively, others are supported by the community (that's how you can get the Iris v2 sensors to work on it). Adding the community code in is pretty easy, though pairing consistency is spotty, just like with Iris. ST can actually add capability to Iris hardware, such as temperature offsets, and a long-press function for a Smart Button! ST is more flexible, though I don't yet understand the scope as the interface isn't simple. I assume it had a more advanced rule system, but it doesn't - you have to write real code. Which I'll do at some point, but it makes for a learning curve I haven't had time to tackle yet. ST Staff responds directly to posts in the forums - I'm really impressed with that level of communication. In the end, I realized both systems have big holes and lots of opportunity for improvement. Lack of alarm delay was a jobstopper for me. I ended up moving safety/security type stuff back to Iris. Lights, buttons and other "fun" things went to ST (can't wait to get the Arduino shield for it!) Thermostat is with ST, since the "for Iris" CT-101 isn't supported fully yet under Iris v2, but seems to work fine under ST. Can't wait to move it all to one system or the other, but the jury's out still on which one that'll be. But I have learned to be a little less critical of Iris - v2 could be better, but so could the alternatives.
  16. 8 likes
    I thought I'd share how Iris saved us today. The ladies were in the kitchen cooking Thanksgiving dinner and the Iris alarm went off. Immediately I got a phone call from Iris telling me that our laundry room leak detector had detected a leak. I ran to the laundry room and sure enough one of the washing machine hoses had sprung a leak. Gone undetected this would have caused some serious damage to our home. Iris had turned off the water shut off valve stopping the flow of water. It only took two paper towels to soak up the water on the floor. Nice save Iris. Now I just need Lowe's to open so that I can go get a new hose.
  17. 8 likes
    Hard to believe that we are nearly a YEAR (two months short) of this thread being created, and this still hasn't been resolved. Really gives a warm and fuzzy feeling about the other issues still outstanding as well that are parity items.
  18. 8 likes
    I'd like to be able to see if any devices are offline without having to scroll through all of them on the devices page looking for the red dot. Maybe a notification at the top of the devices page where it shows how many devices are on the system. Edit: G35Rider's suggestion fits the bill and the title of this thread has been updated to reflect his suggestion. We need a "System Status" Card.
  19. 8 likes
    Ditto. Out of laziness I often just "like" posts that say what I want to say, but you definitely deserve more than that @Otto Mation. Thanks for all the hard work you put into sleuthing out a solution!
  20. 8 likes
    Local Viewing is enabled by default after resetting the cameras and they behave as they did in v1 by allowing you to view them without a password on your network. If you would like to secure them and only allow viewing of the camera with the admin password and log on you can toggle this by using following API call. cameraip/adm/set_group.cgi?group=USER&login_check=1 Changing the 1 to a 0 will re-enable local viewing without a password. ----------------------------------- Thanks to member TheBagMan for finding this. If you need to turn off the IR light to disable night vision the settings are as follows. This is useful if you would like a camera to look out of a window and will eliminate the reflection of the IR light in the glass. yourcamersipaddtess/adm/set_group.cgi?group=VIDEO&dn_sch= 0=auto 1=schedule 2=force day (disables IR shutter) 3=force night ------------------------------------- You can now view your cameras with the new settings and no delays or lags in real time by entering this url into any web browser of third party software. http://yourcamerasipaddress/img/snapshot.cgi?img=vga Or for higher quality viewing with most third party software packages. rtsp://yourcamerasipaddress/img/video.sav Note for IP Camviewer users. I have found that selecting Generic URL for the camera type and the above URL works best. ------------------------------------- There is also a mic and speaker that can be enabled, so two way sound is possible on these cameras -------------------------------------- The microsd slot can also be enabled and you can have it record on a schedule or motion with audio. We just have to sort through the settings. [sDCARD] sdcard_rec_enable=0 sdcard_rec_event_enable=0 sdcard_rec_audio_enable=0 sdcard_rec_file_ctrl=1 sdcard_rec_file_size=10 sdcard_rec_disk_ctrl=0 sdcard_rec_duration=60 sdcard_rec_stream_id=1 sdcard_rec_filename_prefix= sdcard_rec_event_prefix= sdcard_rec_schedule= sdcard_rec_schedule1= sdcard_rec_schedule2= sdcard_rec_schedule3= sdcard_rec_schedule4= sdcard_rec_schedule5= sdcard_rec_schedule6= sdcard_rec_schedule7= sdcard_rec_schedule8= sdcard_rec_schedule9= sdcard_rec_schedule10=
  21. 8 likes
    Wow, how many devices did this cost Lowe's?
  22. 8 likes
    Don't just worry about your internet, if your power goes off, you have nothing. Cell modem or not, Iris is useless when the power goes off. In V1, you got a voice alert, a text and about 30 minutes of limited capability but now,,,,well, you have a little white box and a flashing red light
  23. 7 likes
    Figured we all do our share of bitching about parity and bugs that I should make just as much effort to post when things go well. We recently had a new furnace installed in our utility room/laundry room and I took that opportunity to redo the laundry area. Painted, new floating floor, installed leaksmart valve and sensor as well as rerouted water softener line. Well last night was the first time the water softener regenerated since I finished last weekend. Turns out the drain line wasn't secured enough in the drain and popped out. Once the sensor got wet the alarm went off along with all alerts and shut off the water just like it was supposed to. I still took everything out of the room and picked up the floor but had this have been a washer supply line and I didn't have this set up I would have been screwed. But with that said...Please Iris bring back local processing! Had my internet been down, which it was last week, this could have been catastrophic.
  24. 7 likes
    The consensus of the administrators is that the livingwithiris forum is not and can not be censored by Lowe's and will give us a place to post problems, comments and issues that will not have a place or be allowed on the official Iris Community. Therefore the plan going forward is to maintain this site.
  25. 7 likes
    I would like to see charts of historical data, both temperature and power usage like the old system had. It would also be useful to be able to download this historical data. In fact, while I'm wishing, I'd like to be able to schedule a monthly download of selected data in spreadsheet readable format and have it emailed to me.
  26. 7 likes
    I want to start by saying that I Love my Iris System!!!!!! When it works; and for most every device it does. The cameras are a mess for me, and it seems that a lot of people are having issues as well. I upped my Broadband Service which I didn't have to with no help to the cameras and just a bigger bill for me along with the monthly Iris fee. I just bought a wifi extender which was never needed with v1, waiting for it to arrive. I know that you opened it up so people can use third party software for the cameras, and that is Great and very much appreciated!!! But I want everything to work with the Iris App. One of the other important things is sound. I'm not even sure if the new cameras are capable of sound but that is an important feature for a security camera. it would be nice if someone were to break in your house and not be in camera view, you would still have their voice. And for some people that protect their homes with firearms, the audio would be priceless. What you say to the perpetrator and what he says to you could mean a whole lot in court. I know the engineers can only do so much with what they have. lowe's needs to dump some more money into this system and bring its ratings up. Every time I mention Iris to someone they say they hear nothing but bad things about it and would never buy it. I was in Lowe's the other day and the first end cap I came too was Echo and all the add on's for it. Then I came to the Nest and all the add on's for it. Both Displays looked Great with video and all the units out. Then I came to the Iris system and it had two Boxes, one security package and another one I can't remember. It looks possible that Iris might be abandoning the system? I sure hope not! Lowe's please get these cameras up to 100%!!!! They are the most important feature in a security system and are the biggest problem with the system. Thank you!!!!
  27. 7 likes
    Perhaps if Lowes notified the users of Iris before an update this confusion and problems wouldn't happen. I mean you do have a way to contact everyone, or do something like V1 and let it do it when we are ready.
  28. 7 likes
    Currently the hub pings for fob detection every two minutes. Often, I will pull into the garage and go to enter the house and find that my arrival rule, which unlocks the door and turns off the alarm, has not yet run. To solve this, I would like to see a rule that would have the hub ping for a fob every 30 seconds for 2 minutes after an event occurs, in my case, a garage door opens.. This could be done with a contact sensor, tilt sensor, motion sensor or GDO. To me this would be a very useful feature.
  29. 7 likes
    So when my hub went down I did a packet capture to see what it is trying to talk to. I saw the following 104.210.15.54 - Used by hub and app to get reports and control devices bc.irisbylowes.com - Used for login I have built this page to monitor the servers irisstatus.org I will look into the app and hub more to see what other servers it is using and add them to the page.
  30. 7 likes
    Given that Iris plays an IMPORTANT role in our homes, I would expect some kind of statement and explanation of the down time given to their customers. People put their home's safety, security, and comfort into the hands of Iris. Unexplained wide spread blackouts are absolutely unacceptable especially if there's no statement given. If there is planned down time, or any maintenance or events going on that could effect the service, TELL YOUR CUSTOMERS.
  31. 7 likes
    Exactly this, that blog is a sales platform, not customer service or customer interaction. Scunny, I've defended you and others in posts from more... emotional?.... posters, but I sincerely hope you meant linking that blog tongue in cheek. It obvious that it is in no way meant as anything other than sales. For those that are po'd about you and anyone else getting free stuff. So what? He's a super user, moderator/admin, and beta tester. Of course they are going to give Scunny stuff. That's who you give stuff to. The mistake you made Scunny, is you hid behind a technicality when IrisUsers accused you of astroturfing. paraphrasing----> "We weren't given stuff in exchange for glowing reviews" looks like you mean it to say "we weren't given stuff". That makes you look super hella mega guilty of astroturfing. It's defense by omission. It looks terrible, even if unintended. You were right to defend yourself, but should have said "Yeah, they gave us stuff. The stuff was not contingent upon any review at all, much less a glowing one. They gave us stuff to test it, and learn about it. That's what I did. You know all that beta testing you all are clamoring for? That's what I did. Sometimes that involves me getting shit given to me, because what beta tester pays for the product? No one would ever beta test ever. I'm not going to apologize for doing exactly what everyone has been asking for. I also used the free stuff to learn about fixing common problems, I then used that knowledge to help people on the forum. I'm also not going to apologize for that. I think a little free shit is is a small payment for the time, effort, and headaches I've put into this forum and Iris as a whole. You're welcome." I've never seen you come out in support of a specific product, and that should tell the story people need to know. If you got a smoke detector (or whatever widget) with the expectation of a glowing review, we'd be able to find that glowing review in your post history. It's not there. The only time I've notice you comment on specific items, is when others come out asking, and then you (and others) help. Know that even those of us that are pretty critical of Lowe's right now, appreciate it. Well, a lot of us, anyway. Some people are just who they are. Lowe's is suffering from a HUGE perception issue right now. Through silence, omission, and ignorance, they've created a public perception of ineptitude. They will have to work hard to overcome that. They continually make promises, break them, and then go radio silent. That is not exactly confidence building. They really can't be shocked that the masses are tired of the games after 9 months, can they? Not making promises they can't keep is not only achieved through complete silence. If Lowe's were to come forward, say "yeah, we totally blew it, we're really trying to get it fixed, please give us some time." and actually talked with us, it would go a really long way. It would probably buy a little goodwill if they decided to suspend charging for premium for a period of time. Give us 6 months or something. The features premium is supposed to bring, don't really work great right now anyway. Start charging us when they get their shit together. Some sign of goodwill and contrition may stop the hemorrhaging of customers. Go back in my history to before the V2 announcement. I was a complete cheerleader for Iris. I even tried to talk the VP of my company (the boss of my boss) into Iris for his vacation home. Boy howdy am I glad right now he didn't bite last summer. He came a few weeks back and asked what I'd recommend. I said he probably should seek out a professional, there's not a system I have enough confidence in to suggest at this time. The only thing keeping me on Iris right now is a lack of a better option, and the large amount of money I have sunk into items I can't take with me to other systems. I really screwed up there. Won't happen again. I'm not buying another piece of Iris branded equipment. I'll also research better to make sure anything I buy can be brought over.
  32. 7 likes
    How about finishing software before shoving it down my throat. This stuff is junk. All of my cameras are useless. My hub is stuck on updating software. I cant get one of my useless cameras in install after the migration. I waited on the phone for 30 minutes before I gave up. Let clear the air! It takes 15 minutes to add the code to enable local viewing...Do it NOW! You are updating my devices without my permission! These are MY devices, allow me the courtesy of pressing the update button! These are MY devices, what is the username and password for MY cameras? This is a security system that I rely on. You really screwed me!
  33. 6 likes
    As much as I want the platform to succeed, I can't in good conscience recommend the platform to anyone in it's current state. My grandparents lost their internet over the weekend, and AT&T told them it will be two weeks before they can come out and get to it. We don't have off line processing, I'd hate to have to explain to them a system that I'd recommended is not not functional to any degree at all because they have no Internet for the next 15 days. Lowes has without warning just up and decided to leave our homes vulnerable by deciding to kill our systems to do updates that say fail in some cases, or quietly do updates that make items no long alarm devices (garage door controllers), etc. Just my opinion, and perhaps I'm just being a "negative nancy". However I believe in my case, until Iris / Lowes gets their act together and gets us back closer to V1 state I couldn't recommend this to anyone. So my "positive review" or show of support, will just have to be no review at all. Which is and has been what it is at the moment. Which is sad, back during V1 I used to recommend it to people. I'm so glad, my dad did not buy this for his two houses now.
  34. 6 likes
  35. 6 likes
    Now that Thanksgiving is over I thought that I would share my Christmas decorating efforts. I have an Iris smart plug on the way to add to the mix so that I can automate turning the lights on after sunset. It took a little time but I think the results were worth the effort, don't you?
  36. 6 likes
    So I got to playing around with some things in the API and was thinking about making a page for IFTTT support. What do you guys think ?
  37. 6 likes
    It would be nice if there was a "rooms card" with shortcuts for each room in a grid pattern. Selecting the room from the card would take you to a page that has all the devices for that room... similar to the favorites bar but "rooms" instead of "devices", and with multiple rows instead of having to scroll left and right (it seems like there is a lot of wasted space in the dashboard, and where you need the space in the favorites bar its all crammed in one row and you have to scroll), As it is, once you have a lot of devices it can be kinda clunky to find the devices you want to control. If there was a way to group them by room or something that would make things much easier to navigate.
  38. 6 likes
    kayak: Thanks for taking the time to do this. The perspective is appreciated! I had a call from Lowes Corporate this evening, doing a survey regarding a smart plug I had returned. The questions were really closed-ended . . . until they got to "Is there anything that Lowes could do to make the system better?" Hah! For 20 minutes, I tried to distill all the issues we discuss here: cameras and the decisions to limit their functionality, motion sensor variability, web UI, the truly horrible failure to have a new modem ready when they cancelled the old one, the modem price increase, device drop-offs, the decision not to allow a Gen 2 API, the stark difference between ST's email warnings about system maintenance and IRIS' total failure to do so, failure of the Development team oft-times to ever get back with users on open tickets, etc. But the thing I emphasized the most was their absence of communication, especially in light of promises that often don't get met. I opined that there would be far fewer folks giving up and moving to ST if they just had more frank communication about the roadmap, about system events, and had more IRIS folks truly engaged here. She was typing away. One thing that I gave them GREAT praise for was the implementation of the IRIS skill with Echo. It has opened up IRIS to the members of my family that don't have a smart phone, and I think that is a hugely significant move.
  39. 6 likes
    If this is already a feature then I apologize but it seems like a no-brainer to use your phone with geofencing in place of a keyfob. who wants to carry that bulky thing around? We take our phones everywhere. I'd love it if I could set the system to arm the alarm when my phone is outside the "fence" and that way I don't have to mess around with remembering to arm the system. This feature could also incorporate multiple users so if I leave but someone else is still at home then the system wouldn't arm... but if we're both gone then the system arms.
  40. 6 likes
    I think the root of these types of bugs comes from the Iris team not having an understanding of what is needed by us, the users. There needs to be more communication.
  41. 6 likes
    Just so most people are aware, in many areas, you need a permit if you have a monitored alarm system, and you will be charged a fee after so many false alarms. So you may want to look into this before signing up for this feature. Honestly if they need to make more money, I'd be willing to pay a bit more money for the service, if they can get parity with V1, and most importantly offline functionality. I really have no interest in professional monitoring, in fact lack of professional monitoring is one of the reasons I chose this service. To put my money where my mouth is so to speak, I'd say right now, without thinking twice, I'd be willing to go up to $15 a month if my V2 system did everything V1 did. I'm assuming the problem here is this is coming down to this system is getting to a point where it's no longer financially viable. That or perhaps the free version just needs to go away (app controlled that is), and it needs to be just local processing version, or the $10 version only? Lets concentrate on fixing things that everyone can definitely agree are problems, rather than adding new features, and hoping the new features will be bug free and bring in new customers. Not to mention even if you do bring in new customers how happy are new customers going to be once they find out all these new limitations of their professionally monitored system doesn't work at all 25% of the time because they have Comcast for their internet provider and it goes out without warning. Or their garage was emptied because their garage door controller is no longer a security device. I really overall like my Iris system, it works pretty well despite many of the bugs. It's disappointing Lowes keeps repeating the same mistakes. It's even more disappointing with a forum like this they aren't more open with the users, especially if you are going to use us as beta testers. At least let us know what the firmware updates are supposed to be fixing, so we have some idea what to look for, perhaps we could give feedback on what did or didn't work. Many of us have a lot invested in this eco system and would like to see this system continue to succeed. I know myself, I have more sensors, and devices I would like to buy but have stopped because I have no idea where this is going.
  42. 6 likes
    Just cut the phone line. That way any thief will see it, think someone has already robbed the place, and move on to to the next house with an Iris sticker....
  43. 6 likes
    Thank you for the open and clear communication. I know the rest of the community appreciates it as well. The new update so far has brought many positive changes. Thank you for continuing to work on the platform.
  44. 6 likes
    People and places will both be in this update and it is huge for those with multiple hubs. This update is a massive unter taking because it touches every part of the app.
  45. 6 likes
    I will probably sound disgruntled, but I think it is something different, in the end. First, I have completely disconnected my $3000 IRIS system, after the hoopla of the past few weeks. 1. They were not forthright about the elimination of the ability to access IRIS II via desktop. 2. Some people did the transition without realizing they couldn't use the system with out an Android or Apple mobile (and could not go back). 3. The system has always been glitch and finicky under the best of circumstances, and I have a simple home. 4. Most of my systems required continual re-synching, or something similar (Cameras in particular). 5. Help from Lowes is essentially non-existent. I have endured the good and back with IRIS for over two years. I decided the 30 June notice that IRIS I was kaput, was the final indicator that this system is not of the quality I can really rely on to manage home systems, much less security. Even when it had some promise at one time--not anymore. Tech assistant is embarrassingly bad. Lessons Learned: 1. A hardware/garden store really isn't the place to buy your home management/security system. 2. Lowes is not staffed for the support needed if you have a particularly large IRIS configuration. 3. The local stores in the Washington DC area have no staff who understand IRIS, nor stockage that suggests a dedication to the system. 4. Too much time synching camera's, obtaining tech help, playing with range extenders, and related matters make this an inefficient system. 5. Operating a home management system (locks, cameras, thermostats) is not very secure when accessible only by a mobile telephone. 6. If you want something that is really high quality (similar to commercial wireless systems, even if not as rugged) you don't go to a non-specialist. So, I am now looking for my replacement system, and have considered the last two years as research. I will apply my lessons learned to my new system procurement. My pile of IRIS components will go in this weeks garbage (would not want to recommend anyone take this stuff and use it). I have already found that IRIS is not very close to the higher standards of many competing systems which are emerging or currently available. I also don't think many of the components in IRIS, which I purchased, really provide much of value. You have to try things sometimes to know this. Good luck to those of you that are sticking with IRIS. Jim B., Alexandria, VA
  46. 6 likes
    We certainly understand the concern with the transition. The team is first and foremost working on enhancements & features that we will have additional information on soon. While we may not have been active in certain threads, we have been proactively reaching out to users in messages to help assist in any way possible with the migration and troubleshooting.
  47. 6 likes
    This is what disturbs me the most. Although they completely FUBAR'd how some things work (really, I have to have a scene call a rule just to turn on a light when I come home after dark and another rule to turn it off not by time but by energy use, when all this could be configured simply with a single magic rule before!! What a joke)... But the local processing is a HOLY $&@! SAFETY FUNCTION. I bought Iris specifically to wake me up if someone tries to beak in, and once I'm forced to move the alarm devices/functions to v2 I'll need to buy something else just to make sure I don't wake up with someone who just slashed my cable standing over me... That should have been the A1 must have fix and it sounds like it's not even on the books, not for real. If we don't get some kind of solid information about when that is going to be fixed, I guess I'll be going shopping on July 1 for a replacement. There goes my birthday money. Woo hoo! Just what I wanted this year...
  48. 6 likes
    It's painful trying to manage my system on my phone. I need the web page back. I need local viewing back. I would not have bought all these cameras without it.
  49. 6 likes
    Steve, I did not say that we never received product what I said was we were not given product in return for favorable reviews or posting false statements creating the sense of a user advocate. In fact, part of what caused me to make this post was the following from your blog posted yesterday. Many internet reviewers are showered with free devices and swag in exchange for being a user-advocate or for writing glowing reviews. This is true for sites like Amazon, Best Buy, and even administrators of a certain Iris discussion forum. The facts are that myself, you and a few others were often sent new devices to test before being introduced into the platform and we were also sent left over devices the developers used in their testing as thanks for the many hours we spent helping the team. Never were we ask to post glowing reviews and never were we asked to be a user advocate in return. Can you say you were? Of course you can't. For whatever reason you couldn't seem to maintain your Iris system and apparently by your posts over on the Smart Things forum you're having the same problems. You burned your bridge with the Iris team and are now lashing out in retaliation for your failure. Please be advised that you are welcome to participate in this forum and post any constructive criticism you feel appropriate but if you continue to twist the facts I will have no choice but to either ban you or place you on moderator que. Please govern yourself accordingly.
  50. 6 likes
    Let's see them finish the list to get to parity. They are far too slow in pursuit of parity and full stability. Many of us are terribly concerned that Lowes will, on July 1, tell us they have as many needs for parity as we are going to get and declare victory. I feel like I'm 7 and dad said "this is for your own good".