RetroDave15

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  1. We have a web interface again! Dave
  2. Thanks for the tip! Set it up for my Android and the wife's iPhone. Except for having to adjust a few names of the devices, it is working great. Great way to test out Alexa before purchasing an Amazon Tap or Echo.
  3. Lowes, Heath, Ohio. Only after 3 calls or emails to support. I was simply trying to swap the range extender, I was treated like I was trying to steal something. I had all the receipts saved in "my lowes" and still had issues. Between the corporate office and iris support having to intervene on my behalf, the only person who had allegedly seen the meeting or attended any iris training at the store finally contacted me and personally helped me out. The iris support person provided me this, it might help the store staff locate the appropriate information. From a response sent by Iris support: Store agents: Because of the retirement of the Version 1 platform Lowes has issued a temporary blanket RA on all IRIS merchandise regardless of time they are purchased. This was announced in the May Sales Planner that all IRIS merchandise was to be accepted and either refunded through method of purchase (with receipt) or store credit (without receipt). Then a standard RTM is to be performed. I am trying to keep my iris system going, I really don't want to rip everything out and move somewhere else, as I have heard that the grass on all systems had varying shades of green/brown. I am a developer/system manager/support person, not in the IOT world, that works on conference management tools, mobile apps, registration systems and other systems that are used to make large conferences function and handle large amounts of data. We are successful as we engage our users, listen to them and make sure the tools we supply are working as intended, what we need to fix, and what is truly important. We have started down the wrong track, only by listening to our user base, were we able to make corrections and improvements that made our product better. Without happy users,we do not sell systems and without customers, I am out of a job. I wish Lowes would have an official users forum, our user forum has allowed us to work with our users and make a better product. Some of our best features were suggested and or created by our customers. We started doing a monthly webinar where we demo upcoming features, many times we get feedback that looks nice...if you really want to make this work....you might want to... This is extremely helpful and has allowed the user to connect with the developer directly without the marketing/sales people getting in the way. In regards to IRIS, I am getting closer to dumping the system unless some changes happen soon. My wife hates it, I have been told I have to make it work or get rid of it. Lowes need to make this right soon or I am done.with Iris and possibly Lowes in general. This purchase has had me shopping a Lowes less and other stores more.
  4. This response ticked me off, I got the distinct impression that V1 devices really only barely work with V2. PS - they took over a week to respond to my email. I simply do not have the time to sit on hold with technical support. I love the "Years comment" I bought my V1 system just about a year ago. If I knew that V2 was coming, I would have waited or gone with a different platform. Still having random disconnects with my V1 motion sensors and issues with the Radio Thermostat. From Lowes: (PS.. they need a spell check program, I suggest Grammarly...lol) I apologize for any inconvenience since migrating to the second generation platform. I have addressed each of your concerns below. If after reading this email you still have questions do not hesistate to reply and I will address those as soon as possible. We want to ensure you the second generation platform is better in a lot of ways mainly because it is faster and much more easy to customize. Because it is much easier to customize the product list can be expanded much more easily. The first generation Hub was a great system and served our customers for years, but it was reaching the end of it’s network capabilities which is why we opted to retire the system and move to the second generation platform. Random disconnects. This would depend on the device disconnecting as it may have been addressed already in our platform update 1.11. What we noticed is a lot of migrated devices or older generation 1 devices were simply having a hard time keeping up with the fast paced communication of the second generation Hub. Their chips were not built to communicate this quickly, and as with the case of a lot of electronic devices, when they get overwhelmed they stop working until they are refreshed. We did notice this and slowed the communication platform down some in 1.11. If it is not first generation devices falling offline then the next paragraph may explain what to do. V1 range extender. We appreciate our customers feed back. We received a lot of negative comments about the range extender on the first generation platform. Mainly it was taking up peoples outlets and not getting any other functionality. To resolve this we released the second generation smart plugs to act as both a plug and range extender. We were originally going to retire the v1 range extenders but heard a large calling of people who had already purchased them to include them in the platform. We have noticed a majority of the migrated ones are not pairing up to act as a repeater so are basically taking up room on the system. This has been remedied at times by removing, resetting and re-pairing the devices. If this does not help then yes you can replace with version 2 smart plugs. You can bring the range extenders in for store credit (as we have an open return policy right now) and use that credit to purchase the next generation models. No website interface. We launched the system with a mobile first approach. This is simply because the mobile application versions are easier to modify right now. And with the start up of the platform and all the customization required it will be easier to keep our customers updated on all the most current versions of the platform and applications ability. The website is making a return we just do not have a hard release date at this time. Closed system, I apologize this is pretty standard policy across the board. We want to ensure you are getting the best devices to make your system work and that Lowes stands by. Thank you IRIS Diagnostics Support
  5. I posted this in another thread here: I have 5 of the GE A19 Soft white bulbs that work perfectly with IRIS on V2. I had several of the GE Link A19 Daylight PQC10-DY01 that will not work with V2, they worked fine with V1 until I made the migration to V2. I picked the daylight ones up from Home Depot on clearance and used them in some spaces where I did not mind the daylight color. They worked perfectly on V1, but after I migrated to V2 they stopped working. I did read somewhere that these bulbs have a newer firmware than the soft white bulbs as the will not work with my Quirky Link hub as well, from what I understand the only hubs these bulbs work with is a Wink Hub. I have absolutely no issue with these bulbs, I have these bulbs in some outside fixtures (weatherproof fixture under an awning or porch) with rules tied to times and door sensors. I also have several in the basement that are tied to motion sensors. I have more trouble with my VI motion sensor than I have with these bulbs. When I made the migration I got all the IRIS certified devices up and running and worked out any issues before I tried to add the GE bulbs in.
  6. I have 5 of the GE A19 Soft white bulbs that work perfectly with IRIS on V2. I had several of the GE Link A19 Daylight PQC10-DY01 that will not work with V2. I picked the daylight ones up from Home Depot on clearance and used them in some spaces where I did not mind the daylight color. They worked perfectly on V1, but after I migrated to V2 they stopped working. I did read somewhere that these bulbs have a newer firmware than the soft white bulbs as the will not work with my Quirky Link hub as well, from what I understand the only hubs these bulbs work with is a Wink Hub.