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About synack

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  1. thanks for the tip. Clearly I have not spent sufficient time exploring. Is there a sitemap for the mobile app anywhere that visually shows the logical placement of features?
  2. In V1, we could designate if a door/window contact was a security event or a safety event (I think?) Regardless of the term for it, we could definitely differentiate and designate a contact as one or the other. That allowed me to create rules to get notification if my garage door opened, if my refrigerator was opened, if my medicine cabinet was opened (nosy guests :-), all without setting off alarms. Now they all set off alarms. For example, I used to be able to open my garage door, pull the car in, close the garage door, and then turn off the alarm. Now the alarm goes off as soon as I open the garage door. Why was this very useful distinguishing feature taken away?
  3. thanks for the link. I have posted my feedback there, for what it's worth.
  4. No offense, but I'd like to hear that directly from Iris_by_Lowes. Personally, I find that answer to be unacceptable. What ever happened to 100% parity between V1 and V2??
  5. Iris_by_Lowes, why did you take away temperature graphing over time in V2??? It was such a useful feature in a number of scenarios.
  6. Yes, I know about thegillion portal, thanks. The ability to graph over weeks or more (don't recall specifically anymore) was a feature that was very useful on occasion. Too bad we lost it with V2. I recently put some spare door contacts inside my refrigerator and freezer. I get alerts if the temperature rises above a certain temperature, but I was hoping I could determine, for instance, that my freezer was going through a periodic defrost cycle, and not just failing to keep a freezing temperature due to a malfunction. No longer possible to do anymore with Iris. Iris_by_Lowes, why did you take that away????
  7. I looked but could not locate that functionality. Would someone please shine a flashlight on the correct button to push? thanks!
  8. with the V1 hub, we could see graphs of temperature over time for certain device types. I have not yet discovered where that functionality exists with the V2 hub. Has anyone? thanks in advance.
  9. Ah - thanks guys. If it had teeth ...
  10. Not sure, but this seems to have started with the latest release of the iPhone app. In order to minimize false alarms, I have for the longest time required 2 different event detections to trip the alarm when it's on. It's worked flawlessly until recently. I've recently started getting an alarm condition when just my garage door opens without a second event. Today I got an alarm condition with motion detected on an outside camera. (not supposed to do that at all with my outside cameras. (Deer and raccoons and bears and birds and bees dontcha know)) I initially setup the trigger conditions using the old web interface before we went to V2 of the hub. I haven't touched them since then, and consequently I don't know where they are in the iPhone app. I've looked but so far unsuccessfully. any help? Thanks.
  11. happened again - all four cameras - out. this time, the 2 second reset did not bring the cameras back. any other ideas?
  12. Thanks, that immediately cleared the issue. But why? (I don't pretend to understand what happens under the hood.)
  13. In an unprecedented event, all 4 of my cameras (2 indoor, 2 outdoor) disconnected simultaneously today. Nothing else unusual going on. Hours later, the cameras have still not reconnected. I've taken no action - I've been doing a wait and see. Any thoughts?
  14. the history on my iPhone app says "smoke was detected" followed by "smoke was no longer detected". I thought the web portal history mentioned both CO and smoke, but I cannot confirm since it already rolled off the available info. Should it specify CO vs Smoke? That would be good to know. I had not yet changed the batteries, and it started chirping around 230am this morning, so I got up and pulled them out.
  15. 1:30am ... jarred awake by smoke/CO detector and siren activation. Used my keyfob to silence the alarms and made the rounds of the house. No traces of smoke. This particular smoke/CO sensor is mounted to the pull-down stairs to the attic. I pulled down the stairs and went up into the attic. Nothing. The only potential sources of CO are cars in garage below which have been off for hours. There's another smoke detector on the same floor as well as several downstairs. No other alarms had reported anything. Iris log showed the event lasted 8 seconds from start to finish of detection. It took me nearly a minute to wake up/get up/see no immediate cause/find my keyfob and turn the audio alarms off before starting the detailed search. I'll put a vacuum cleaner to the unit in case of dust, and change the batteries although they're reporting 84%. Don't know what else to do. Any ideas?