No luck for me, My email to customer care was internally forwarded to iris support who immediately denied my request and told me to call so I could get help pairing my devices (lmao). I was uninterested in spending another 2 hours on the phone.
The real surprise was being told he was the highest level point of contact at the corporate office when his email Sig clearly stated he was a tech support flunky.
My emails have gone unanswered since then. I did return my v2 devices which was met with pushback at store level even though it had only been 5 days!!!!!!
Needless to say I'm done with Iris.
I'm going to upload a video of me crushing both hubs and v1 devices under my truck if anyone is interested.