Platform Update 11-17-2016
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8 posts in this topic

So last night I came home and noticed I couldn't unlock the door from the Iris app. Started troubleshooting and found:

 

- App was all rearranged.

- Had missing sensors and keypads.

- Doors were not showing up as doors, despite being marked as doors.

- Locks did not show up as locks, even though they were still under devices, and could be controlled under devices?

- All these quirks were consistent across multiple Android and IOS devices.

 

So I called tech support to find out what was going on and they said there was a major platform update going on and everything would return to normal after the update. As of this morning everything is still the same. Anyone experiencing similar things?

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I'm in NC and I haven't really noticed any changes to the app design. I've been having trouble with Alexa+Iris integration the past couple of days, but that may be a different issue.

Sent from my A0001 using Tapatalk

sparc likes this

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Alexa has been quirky for me too the past

couple days. I thought it was just me but

maybe not.

Seems to have problems understanding commands

which it has responded to in the past right away.

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For me Alexa couldn't manipulate any of the devices, even though I haven't changed/added/removed any of them.  Upon opening the Alexa app., all my devices were "offline".  I just selected "Forget all devices" followed by a rediscover new devices and things seem to work again.  Note it does screw up your existing groups though.

sparc likes this

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Iris app is not showing devices in cards, it does show in device list. I hope I don't have to remove and readd all devices.

Same here for my thermostats. One is showing and ones not. The one that's not show had low batteries and I changed them. It is still functional through the app and shows up in favorites and devices but not in the Climate Card.

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