Genie Connect Pairing Process
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When pairing a Genie garage door controller, the Iris app will get to the step where you put in the 13 digit serial number, it verifies the number and goes to the renaming step.  When it goes to this screen it will jumble all the text and the top and the app will be unresponsive.  After the third time trying to pair it (also two app crashes in this step) I was able to get past this step and continue the setup process by pressing the home button to minimize the app and open it back up and then it was on the screen for me to input the name and the rest of the setup was fine.  This was on iOS.  Just in case anyone uses the Genie because I had it with the z-wave one getting stuck on opening, closing, etc.

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I called Genie support and got some great help from them when I installed the Genie on Iris.
I had a similar but slightly different issue and with their help got it to work. Since I switched to Smart Things, I use the Genie app until ST becomes compatible with The Genie Aladdin Connect.

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