System not working
1 1

3 posts in this topic

hello iris lovers!

about 5 days ago, my hub (nextgen with firmware v2.1.0.013) went offline. I think maybe the power flickered or something, but now the the green and yellow both blink. no red lights. my android phone app says "no connection"

I have pulled the batteries and power cord, just the power cord, changed where the cat5 cable is plugged into, nothing seems to work....can anyone suggest anything?

thanks!

Share this post


Link to post
Share on other sites

update. I held the red reset button for 15 seconds (until it beeped a 2nd time) and let go. i let it reboot and now, after removing the device and then re-pairing it, I have a solid green light. no other lights. however, now my smart thermostat won't pair with it. i even hit reset on the thermostat. any ideas here? i'm within 50 feet, not many obstructions. never had an issue before

Share this post


Link to post
Share on other sites

Which thermostat do you have?  If it is Z wave you may need to get the hub closer to it in order to pair.  You essentially reset the hub so you will need to re-pair all of your devices.  

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
1 1