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  1. MattM

    Iris Camera Quality

    Another thing that I found out while debugging some iris streaming problems with indoor/outdoor cameras - from what I can tell, the v1 cameras basically just use normal protocols well designed to work with firewalls/other network gear to push clips to the iris servers. The v2 cameras seem to be using less friendly/well supported UPNP protocols - other than the v2 cameras being somewhat more heavier duty/tough against falls/water damage/etc, there isn't much reason to prefer the v2 indoor/outdoor cameras over the v1 indoor camera.
  2. Two things I've noticed recently - monthly iris newsletter is more focused on discounts on poor selling iris hardware and less on software features/improvements and secondly, the tenor and quality of the iris help line is more oriented towards tier 1 tech support and assistance w/ their professional monitoring service. This implies to me that Lowe's might indeed be considering selling off or at least de-emphasizing IRIS as a current/future platform, and just trying to get enough of an ongoing revenue stream to sell it off to someone else or at the minimum, not lose too much $$ if they decommission it in a few years.
  3. MattM

    IRIS Cameras worth getting?

    OK, flipping power on the hub and the cameras again has now restored clip uploads for the indoor cameras. But, indoor/outdoor camera models not uploading even if rules are repeatedly triggered.
  4. MattM

    IRIS Cameras worth getting?

    Recreated rules -- not helping. 4 rules, none of them seem to cause new clips to start. I see still images on the devices/camera page but can't stream. I suspect something is wrong with the ability of the cameras to send streams to the iris server. Hub issue again? Or firewall? No idea what would keep them from working....
  5. MattM

    IRIS Cameras worth getting?

    Looks like I spoke too soon about cameras being back to normal -- they are showing up as online and connected with near realtime footage displayed, but no clips are being recorded from rules, and the time/date displayed for the realtime recording is 11 days in the past even though it is showing current events. Clicking on streaming times out.
  6. MattM

    IRIS Cameras worth getting?

    As an update, the indoor cameras that went offline -- nothing wrong with them, it was the hub. Power cycling hub didn't help as it had batteries, pressing reset button on hub also didn't seem to work, removed the batteries and the AC power did do the trick. Cameras came back online after hub restart. Looking at history, apparently on the 14th - there was a restart due to firmware update. The hub restarted, but not properly....most functions kept working, but not camera.
  7. MattM

    IRIS Cameras worth getting?

    I'm looking into the Arlo Q Plus cameras, but it's hard to justify needing another app or software when I've invested so much into IRIS. Indeed, the new web ui has a nice camera section and for the most part, IRIS cameras have been reliable. Somethings happened lately though.....perhaps new hub or camera firmware is buggy. Also looked into the Nest Cam IQ...but Nest is owned by google, and google's business model is training their AI's to sell me more stuff by grabbing as much data as they can anyway, I'd rather not give google another way to monitor everything I do.
  8. I've been an IRIS user for almost 3yrs now and during the upgrade to IRIS 2.0, I started deploying my first 'IRIS Cameras'. The cameras were generally useful, especially for monitoring the home while on vacation. I haven't been happy that the storage of the cameras is relatively limited or that I can't just use POE ethernet cables to power them, but they have mostly worked out until this month. Three Weeks Ago: All cameras drop off network Two Weeks Ago: I purchased two of the new indoor/outdoor camera's and they both became highly unstable after the hub updated their firmware to the latest release. Had to return them. Last Week: Went on vacation, shortly after the first streaming use, the camera disconnected from the network and had to be power cycled. Camera was useless until I returned home.
  9. MattM

    Iris web portal V1.3.1

    The one area that I see really weak on the web portal here is water softener, I'd actually like to see a monthly and weekly water usage report (already filed a new feature suggestion on the official iris community board). I guess this is another area where SQL/DB would be needed, like energy monitoring. Or, perhaps the official iris web ui will eventually provide this.
  10. MattM

    Water Softener on V2

    Good news, finally received a replacement control board from whirlpool for the water softener -- and, surprisingly, the new board fixed all the connection issues w/ the hub. Only thing I'm unsure of is what the timeframe of the gpm readout for the softener in the iris app..... it isn't realtime....15 minutes of flowing water didn't push it past zero. I'm guessing it's a daily average.
  11. MattM

    Customer Service Issues

    I don't know why customer service stuff like that happens......I admire that you're willing to cancel the service over it. I did receive a free upgrade from the v1 to v2 backup modem. 120 devices certainly isn't small...I'm around 60 devices.
  12. MattM

    Iris vs SmartThings

    I'll stay with IRIS if the developers actively maintain and improve it at a reasonable pace, and especially eventually implement local processing, mostly due to the possible switchover costs - I have ~60 devices including water softener. Actively maintained, supported, and improved is my watchword. I used to do quite a bit of open source software development, and I'm careful about being stuck with abandonware. That said, I sometimes feel like I'm on failing platform and if I don't move, I'll be the last one using it. The speed of iris development during the last 18 months has been atrocious, and the presentation of IRIS devices in the Lowe's stores is getting worse each year....I'm embarrassed to shop near it as most of the items are out of stock, and even the pickit signs that indicate Lowe's employees have to get the item for you are nearly always completely empty. I'm afraid shopping for IRIS devices is going to be entirely online soon. There is no way the stores are making any money and if it's as if they are trying to make a point about how awful IRIS is for them. Strangely enough, if you call IRIS support lately...they seem to be really on the ball and get back to you quickly. It's weird how it is the complete opposite of the stores.
  13. MattM

    Water Softener on V2

    The softener only paired 1 time with iris and then iris said it was unsupported. Unsuprising since IRIS says only pair when green light is solid. It never does..blinks forever. Deleted device from app. Reset at softener. It never gets to the non blinking point. It just connects, performs dhcp negotiation for ip address, gets ip address, and then says it's stuck.
  14. MattM

    Water Softener on V2

    Attempted to reset 5+ times, didn't help...even tried with other network/firewall. Waiting to see if IRIS will approve board replacement.
  15. MattM

    Water Softener on V2

    After 4 months in my garage, I finally got around to installing the IRS water softener and electronic shutoff along with a whole home water filtration system. Worked with a plumber for 2 days to get everything setup optimally. Finally...everything is up and running, except that the water softener isn't happy with my wifi....or even the hotspot wifi from my phone. The light just keeps blinking saying connection failed....even though the firewall logs show that it connects, has good signal strength, and even gets an ip address assigned via dhcp. No other errors. The IRIS hub itself says its an unsupported device because it's only seeing the zwave and not the wifi part of the connection. Great. Called up IRIS tech support...they had a good attitude but have thrown the issue to the next layer up...expecting a call back tomorrow. Unfortunately, I can't just swap out the softener now that it has been installed, cabled up, and filled with salt/etc. Maybe they can send a new control board or looks like the electronics are limited to a simple swappable arduino type electronics.