BB-Nola

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  1. Like
    BB-Nola reacted to yuriypgh in Stay with IRIS or try out Smart Things?   
    I figured I'll chime in with my 2 cents after being on ST for over a month now. My experience is roughly the same as jwwhite001's. The setup was a bit challenging because of couple of Iris specific devices that weren't supported by ST out of the box and required installing extra smart apps.  Also, on day one they had an outage so that made me nervous, however, I was notified of the outage and the resolution progress via e-mail. Setting up rules was great - I had about 40 on Iris and only had to setup about 10 on ST due to being able to combine several devices under one rule. I am also able to turn one switch using another switch, which was a huge missing feature with Iris and my Nest Cam works with it as well. Speed seems to be roughly the same as Iris, but more consistent. With Iris, about 10-20% of the time my device on times were delayed by several seconds when door would open or motion detected. ST routines are MUCH MUCH faster than Iris scenes. The moment I tap a button all of my actions execute immediately and at the same time! With Iris, sometimes I had to wait for several minutes for a scene to finish executing. Alarm works great, even when internet connection is lost, which makes me feel safer at night. Geofencing works great and is very consistent (only had few glitches where it didn't detect me at home until I pulled into the garage, but most of the time i have alarm off and garage door open when I'm coming down the road). Overall, things just seem more polished and mature and is a better experience for me and my family (My wife always had issues with Iris doing what she wasn't expecting and she is much happier now). Plus, I no longer have to pay $10.00/month, which is also a plus. Other than the one outage on my day 1 and another minor outage few days ago (which I don't think I was affected by) I've had no problems with ST. Only devices that I have that seem to have some minor issues are my Sylvania bulbs which some of them seem to lose connectivity once in a while, requiring a power cycle and the 4 buttons on the Iris keyfob seem to act as a single button (may need to find a different device handler for those).
  2. Like
    BB-Nola reacted to Vettester in Official Iris Community Launch   
    The consensus of the administrators is that the livingwithiris forum is not and can not be censored by Lowe's and will give us a place to post problems, comments and issues that will not have a place or be allowed on the official Iris Community.  Therefore the plan going forward is to maintain this site.
  3. Like
    BB-Nola reacted to Nanker Phelge in Are the Cameras blind again?   
    Tonight we had our first bit of winter weather. My outdoor camera which has been great recording on motion has decided to no longer record movement.
     
    Snow plow spreading salt ....nope.... vehicles on the road....nope.
     
    Hit my car alarm button by mistake .....BINGO....got it.
     
    I hope this last update hasn't cut back the cameras view as this was a big issue for me and if they have once again messed with it I am just about done with this crap from Lowes.
     
    No local processing...no web interface...But hey Santa tracker is back.
  4. Like
    BB-Nola got a reaction from Dan8785 in Iris Web UI Preview   
    Designing a new website from the ground up does take a lot of time and it is too hard to set a date and because if you rush it, it will be full of bugs and you don't want that. We have too many bugs on the devices we control at in our hands now. I have been in this business for many years in web designs and I have seen problems when you rush things...
     
    I too want the website to work, but on the other hand, I want it to have a good design, a good flow, bug free and mostly secure.
  5. Like
    BB-Nola got a reaction from Dan8785 in Iris Web UI Preview   
    Designing a new website from the ground up does take a lot of time and it is too hard to set a date and because if you rush it, it will be full of bugs and you don't want that. We have too many bugs on the devices we control at in our hands now. I have been in this business for many years in web designs and I have seen problems when you rush things...
     
    I too want the website to work, but on the other hand, I want it to have a good design, a good flow, bug free and mostly secure.
  6. Like
    BB-Nola got a reaction from sparc in No Local Hub Processing When Offline HUGE BUG/FLAW   
    I also will not purchase anything else for the iris system, they lost my trust.
  7. Like
    BB-Nola reacted to nrc in Poking the Bear - Communication   
    With Abode they make the update available and you have to actively accept the update before it's installed.  To me this is a better way to handle it.  Even with communication you can't be sure that an installation won't happen at a bad time.
  8. Like
    BB-Nola reacted to Nanker Phelge in Lowes itis time for you to change   
    This weeks outage caused by Lowes upgrades on hardware has caused many subscribers a lot of pain.
     
    After 24 hours of this forum finding major issues with this Lowes finally sent an e-mail to their user base about the issue.
     
    Most users are used to trying to fix things by themselves as calls to support usually are remove and repair the device.
     
    If Lowes would have told the customers that we are doing an upgrade folks wouldn't have tried removing and readding devices that Lowes asked folks to NOT do well into this outage.
     
    Lowes has to become more customer focused and really try to keep what folks still are using this mess V2 system.
     
    Parity to V1 is no where close to where it should be.
     
    Communication has to become a priority from Lowes. Monthly updates with no explanation of what they are fixing/adding has to be done.
     
    Upgrade notifications must start to be sent to the customers.
     
    An open and honest parity roadmap must be discussed with the customers.
     
    Lowes compromised many folks homes with this outage and they need to be held accountable to their customers.
  9. Like
    BB-Nola reacted to mastinson in Anyone else having issues around 4 pm Eastern?   
    I still only have 6 devices showing up on my alarm card, my system is still unusable. 
     
    As an IT pro I wonder if these folks know to check updates in a test environment first that includes every possible combination of configuration and equipment. It's like amateur hour daily it seems.   
  10. Like
    BB-Nola reacted to Soozicle1 in Anyone else having issues around 4 pm Eastern?   
    This.  Next time there is a major platform upgrade we should at least receive an email that the system could be down or be partially unresponsive, if not a push notification or text.  I have to live and die by maintenance windows myself but we have a change advisory board meeting every week so the help desk is aware of everything going on and can send out advance notice to users.  Really not that difficult to implement.
  11. Like
    BB-Nola reacted to Terk in Poking the Bear - Communication   
    $50 off the ST hub this week, Lowe's needs to learn to communicate before doing things, yesterday was a disaster, but if we had known it was coming people would have known not to try troubleshoot their devices possibly making things worse.
  12. Like
    BB-Nola reacted to sparc in Poking the Bear - Communication   
    That information is available on a need to know basis only.
    Apparently WE don't need to know.
  13. Like
    BB-Nola reacted to sparc in Anyone else having issues around 4 pm Eastern?   
    Just seeing this for the first time. Didn't experience any problems that I am aware of here.
    Wife didn't report any problems yesterday afternoon. When I got home at 4:30PM everything
    worked as expected. I'm in NJ if that makes a difference, possibly using a different server as
    I imagine they are load sharing and were not doing updates to all at the same time. So say 3
    or 4 or however many servers and they take 20% of them offline for the platform update and
    the remaining can't handle the load.
     
    Wouldn't local processing mitigate or even eliminate some of these problems?
     
    Maybe restoration of local processing deserves a higher priority than it currently receives.
     
    A like equals a vote for a return to local processing.
     
    This is also a case where prior notice via email of pending system upgrades would have been
    appreciated by users (aka subscribers who must now pay for service which is less reliable than
    that obtained under V1 for free).
     
    I understand the need to take systems offline to perform upgrades and replace equipment, I do it all the
    time at work on systems more important than this (you like it when your lights to stay on don't you).
     
    What I don't understand is no prior communication which to me equates to they don't care. They had
    to know days ahead of time that this platform update was going to be implemented, so there is no
    reason to not include in the schedule that someone pushes out a notice to end users a date and time
    window for the update and what to expect.
     
    I hope Iris is testing all this is the sandbox thoroughly before they roll it out.
  14. Like
    BB-Nola reacted to Smitho in Poking the Bear - Communication   
    Meanwhile, we still don't even have release notes for the last two iris updates. (1.14, and 1.14.1)
  15. Like
    BB-Nola got a reaction from sparc in No Local Hub Processing When Offline HUGE BUG/FLAW   
    I also will not purchase anything else for the iris system, they lost my trust.
  16. Like
    BB-Nola reacted to sparc in Device disconnection notification   
    Another bump to keep this on the RADAR.
    A month has gone by and not a peep.
    On most contracts when one party does not live up to their side of
    the agreement the other can withhold payment or take some other action,
    but your only choice here is to end the relationship and lose what you
    have invested in equipment and services. If I can't recover premiums
    paid for months where less than promised performance has occurred how
    is that fair?
    If I rented an apartment and it was heating season and no heat was
    provided or some other requirement of the rental agreement was not
    met then there are actions that can be taken as spelled out in the
    contract to remedy the situation. But here, where we are trusting
    the security of our homes to someone else and paying for the service
    yet have no avenue for redress other than to call Support. Are they
    likely to give you credit for months where the system didn't perform
    as promised I don't know but I doubt it as they would not be able to
    collect their "Premium Service" fee from anyone based on performance
    to date since forcing everyone over to the new system.
    But it's a moot point because in the fine print IIRC they tell you
    they make no promises except that they are willing to take your money
    with no guarantee that anything will work and don't depend of Iris to
    protect your family or possessions or home cause it's basically a toy.
    It's getting there but not ready for prime time so I think they should
    hold off on charging anyone for their services until they get it right
    and have a couple months of stability under their belt, and I don't
    think they have reached that point yet.
    Sorry, too much coffee this morning, I'm letting the little things get
    the best of me I guess.
  17. Like
    BB-Nola got a reaction from sparc in Off Site file backup services   
    I run my business and have a lot of customers files on my work computers and I use two backup systems.
     
    I used a USB hard disk backup using Acronis True Image and clone every drive in my computer and this is very fast doing this and a second backup on a Linux Server. You then can take the USB drive off the location when you leave and store it at a safe location. It would cost too much money to back to many hard disk of data and too much time also.
     
    This works for me.
  18. Like
    BB-Nola reacted to Soozicle1 in No Local Hub Processing When Offline HUGE BUG/FLAW   
    How long has it been since we had an actual, substantial parity issue addressed?  I see new products getting added and "stability fixes" and things, but unless it just didn't apply to me I don't recall ANY of the major parity issues we all have concerns with being addressed in the last year.  Has this forum slowed down so much because people are just beginning to accept that it will never happen?
     
    I was sticking it out because I couldn't really afford to migrate to something else, but I'm seriously considering researching other options even if I have to finance new components.  I can accept that change is never easy but we're talking lopping off an arm here, not changing your shirt.
  19. Like
    BB-Nola reacted to Dan8785 in Vendors paying a fee to Lowe's to be on the Iris bandwagon debate   
    I can understand where the mindset is coming that Lowes MUST have something in it for them to introduce more items to Iris. Usually monetary.  I think that the majority of us feel like Lowes/Iris need to focus on making their CURRENT offerings reliable and up to parity before they are spending their resources on implementing new devices to the ecosystem.  Why have more and more devices that work half a** instead of a very strong and reliable core. This includes getting devices that USED to work with V1 to work with V2.  It's been over a year with V2 and still no light at the end of the tunnel for when this will be achieved.  The decisions that are made just don't make sense, and the consumers using their product agree through the reviews of the product.    The reviews for Iris are completely unacceptable and they haven't shown anywhere near the improvement that is needed to keep customers loyal long term.   Just my opinion of course.   
  20. Like
    BB-Nola reacted to Dan8785 in No Local Hub Processing When Offline HUGE BUG/FLAW   
    Hard to believe that we are nearly a YEAR (two months short) of this thread being created, and this still hasn't been resolved.      Really gives a warm and fuzzy feeling about the other issues still outstanding as well that are parity items.  
  21. Like
    BB-Nola got a reaction from DoIhave2 in Hub uninstalled itself and everything else. Won't pair with anything.   
    With the unreliably of the camera system, I had to purchase a 3rd party software for a Linux system full time. Someone broke one of my lights on my wife car while it was in the driveway and the Iris system didn't catch it. I do see a little more improvement within the system, but it does have a lot more work on.
  22. Like
    BB-Nola reacted to Smitho in Iris Web UI Preview   
    THANK YOU For giving us an update on the WebUI !!!
    It's good to be able to see that there is at least progress on this and there is a light at the end of the tunnel.
    What you can see here looks pretty good!
  23. Like
    BB-Nola reacted to IrisByLowes in Iris Web UI Preview   
    We know how important a web UI is to our users and community here, so we wanted to give everyone a preview of what we've been working on. Creating a website version of Iris is a complex process and is still a work in progress, but this is a first look at what's coming up. There is not a set release date yet, but we will update everyone once that information is available.
     

     
     

  24. Like
    BB-Nola reacted to scunny in Iris Web UI Preview   
    Communication like this goes a long way in easing people's minds about the future and what to expect.
     
    I'd like to see more of this about other areas of enhancement.
  25. Like
    BB-Nola reacted to yuriypgh in Iris Web UI Preview   
    Oh man, now this looks to be a very well designed product! Can this UI eventually be translated into the mobile app as well?