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  1. Iris vs SmartThings

    I switched to Smartthings last year and haven't looked back. The system is stable and works well. There is a bit of a learning curve but once you understand ST, it gets easier. Iris simply did not work in my house. Too many device disconnections.
  2. The Grass Wasn't Greener

    Interesting. My presence detection has been 100%. If there is a delay in your system maybe widen the scope of detection to a larger distance (circle of detection)?
  3. Camel's Back Broke

    I agree mojo. It's not rocket science. As much as I don't want to see Iris fail, it's really hard to root for it especially when the version 2 launch was such a hair puller for many people.
  4. The Grass Wasn't Greener

    Loonytim - My daughter and son in law were having the same issues with Iris. I helped them convert to SmartThings. First text I got from my daughter was "It actually works!" I also got them the Samsung Camera. They really like the camera. It works much better than the Iris camera and the PQ is fantastic! EDIT: I know what you mean about the communication. I got that e-mail as well. So far with my experience with Smart Things, it's pretty much been set it and forget it. BTW, they got $400 back on there Iris stuff at Lowe's.
  5. Camel's Back Broke

    Interesting points. I sometimes wonder myself how much longer Iris will remain viable especially when the stores themselves are showing less interest on keeping up the display areas. Whenever I get into discussions with people about home automation, ALL of them have heard about the Iris difficulties. The word is getting out there and I honestly don't think Lowe's is going to be able to recover unless they clean things up quickly. It might already be too late.
  6. Shouldn't we be past this?

    Anyone who is in IT knows that you ALWAYS notify users of software updates. It's an industry standard. Lowe's is being very unprofessional about the whole thing which is one of the reasons why I left Iris in the rear view mirror.
  7. Camel's Back Broke

    That's exactly the same boat I was in. I was spending countless hours (and.money) trying to stabilize my system only to have it foul up again in less then 24 hours. Frustrating to say the least.
  8. Camel's Back Broke

    We actually do have a lot of wireless "stuff" in my house and around my area. Nevertheless, I was running Iris V1 without issue. When I switched to Iris V2, everything became buggy and I was getting constant disconnects. I tried repairing everything and repeaters. Nothing worked. Then I switched to Smart Things and have absolutely NO issues on both Zigbee and Z-Wave devices many of which I was using with Iris V2. There is obviously something fundamentally wrong with the either the Iris hardware and/or software that causes issues for some people.
  9. Camel's Back Broke

    I reached that same point as well about a month ago and now my smart home life is better on a different system. Good luck on whatever you move to in the future. It's really too bad that Iris V2 never fully materialized for some people.
  10. The Grass Wasn't Greener

    As a workaround to the cellular backup issue. Freedompop has devices that would solve that issue and it doesn't cost anything per month.
  11. Back to Instability

    There is a web GUI but it's mainly used for system configuration. Adding smart apps, configuring devices, things like that. Most of the daily control is done using the app.
  12. Back to Instability

    I agree Dan. I still have a traditional monitored alarm system. I also use the Nest Thermostat, cameras and smoke detectors. I certainly would not trust either system (Iris or Smart Things) to run everything in the house.. With that said, everything is integrated into the Smart Things app which is pretty cool so I really only need to open one app.
  13. The Grass Wasn't Greener

    BTW, I wanted to add your post is very good and I certainly was not trying to poo poo your opinion. I just wanted to chime in with an alternative point a view. The Smart Things system is certainly not perfect. It really all depends on whether or not the strengths of each system (Iris or Smart Things) satisfies the needs of each individual user.
  14. The Grass Wasn't Greener

    A couple of things. I find Smart Things to be much faster than Iris so it's unfair to say Iris is faster overall. Obviously it will be different for each person. I also find the Smart Things app to be better and more intuitive. Once I understood how the app worked, I didn't have any issues navigating the app. I also like the intuitive way they have you add devices. Very easy. BTW, there is a dashboard. It shows the status of the alarm and the ability to turn it on and off. It also shows past events and any leaks in the house. Again, it depends on the individual. I don't use a thermostat so I can't comment on that. I don't quite understand what you mean by Smart Things being flexible but not clearly executed. There are built in Smart Apps that come standard with the system and you can add in Smart Apps if necessary for just about any device or function. Many of the Smart Apps coded by developers are NOT available on Iris. That's a fact. I also like the step by step method the Smart Things app employs when adding or making changes to devices. It's also worth mentioning that just about everything in my house is integrated into one app (Hue lights, Thermostat, garage door opener, Harmony Remote and of course Amazon Echo). I admit there needs to be a delay in the Alarm system but there should be one coming soon. For us, it doesn't matter. The geofencing on our phones turns the alarm on and off so we don't really need a keypad. We do have an Iris keypad but it pretty much remains unused on a daily basis. I actually considered the phone call from Iris to be annoying. A push notification, e-mail and/or text message are sufficient. Very hard to miss especially a push notification. Smart Things also has a built in option for professional monitoring for $19.99 a month. I understand your grievances with Smart Things but you must remember that for many of us, the grass IS greener. Iris support, functionality and monthly fee were a big issue. For us, Iris would fail on a daily basis.
  15. Back to Instability

    There are a few threads about this but the one noted above by pavalov gives you the idea. Just take your version 1 stuff to the store, ask for a manager and tell them that you are not happy with V2 so you are returning all of your items. Try to bring as many receipts as you can along with the original credit cards you used. If you don't have receipts, they will refund you via a Lowe's gift card.