pavalov

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Everything posted by pavalov

  1. A recent experience leaves me feeling queasy about the efficacy of the Professional Monitoring service. On a recent morning, some Christmas decorations caught fire at 6:43 am. I missed a call from the monitoring service at 6:44. They didn't call the FD until 6:48 (I checked the FD records later). The decorations were removed safely by us, but the house was filled with smoke and sirens for a while. I kept trying to call the monitoring service back to cancel the FD call, but for almost 15 minutes (until 6:57), my calls went to voicemail. After several failed attempts to reach the service, I finally called the FD directly and let them know, but they had dispatched two trucks which showed up some minutes later. Two things trouble me: 1) Why the five minute delay when they couldn't reach me? When I used a wired monitored system, we burned something on the stove and the call went out to the FD immediately, with the trucks practically at my door 5 minutes later. Minutes count. 2) It is unacceptable for the monitoring service to be unavailable for an extended length of time. When I finally reached the service, the FD trucks were just arriving, so I didn't have long to "chat", but the excuse for being placed on hold for so long was that they provide services to several different companies and they were having a busy night. I've expressed dissatisfaction to a Tier 1 CSR with promises they would run it up the chain but I've heard nothing back. I was encouraged to post on the blog to better bring attention to the issue. Wow. Poor show.
  2. Using Alexa to Run Scenes

    The Alexa app continues to be updated and improved, but I still cannot get it to run Iris Scenes. It "sees" them and lists them, but I cannot find a command word that will initiate an Iris scene. Amazon CS was of no assistance -- they told me the Iris hub wasn't working correctly. Who is having success running Scenes through Alexa? If you are, what wording convention do you use?
  3. Using Alexa to Run Scenes

    I guess you just need to figure out which one is the "piazza" as they say in Charleston.
  4. Camera App Connection Bug

    Sounds like just another way for you to tell when an update is in the works ;>
  5. Local Processing Is Here

    @thegillion, you continue to devise upgrades for us that are truly useful, and explain them as well! My Nyce tilt sensors that I use for redundancy on my garage doors were participating. Once I removed them and hit the new "hub to local" button again, my system went to local processing. Thank you! Now if we can just get Iris to include the water shut-off valve . . . and lights/switches!
  6. Local Processing Is Here

    Interesting decision on Iris' part: my Panic buttons show the Cloud icon beside them. I would have expected them to be included in alarm-associated devices and therefore part of local processing.
  7. Local Processing Is Here

    John: Please help me understand the significance of the symbols. On my All Devices page, I can now see which ones are local and which are cloud-based. Cameras, sensors, etc. are all showing the local icon. However, like Vettester, the cloud symbol is showing beside my alarm bell on the Home Page, which you indicated means that the system is set to cloud processing. Does it only switch to local if the hub loses internet connection, or does that mean that the system is not operating with local processing at all? Thanks!
  8. MS-DOS Smart Home Automation

    Most of my devices were the re-branded Radio Shack ones. I had read about the phase bridge but never implemented it. My device failure rate was just too high to stick with it: remote transmitters, alarm clock/controllers, switches, etc. all seemed to have a relatively short life span for me.
  9. Question Regarding Thermostats

    I'm running two CT-101's as thermostats (and three more as humidity sensors in my crawl space). My experience has been similar to Terminal's -- some problems in the past, but they are now stable and I rely on them every day to make the adjustments I need.
  10. Osram bulb experience?

    That would drive my wife over the edge -- she doesn't share my "focus" on lighting. A bulb constantly changing color would have her mumbling something about the BeeGee's taking over her living room. The Osram hub-enabled update definitely stabilized my lights. They've not fallen off since I did so.
  11. Osram bulb experience?

    I took advantage of the steep Osram bulb discounts at Lowes, and bought four "Sylvania Lightify by Osram PAR38 1300 Lumens Smart Home Bulbs". One is giving me fits. It paired first as an unknown device. After resetting it, it paired but went off-line within 36 hours. A power cycle reconnected it for now, which is a pain because it is a roofline fixture with an unswitched circuit so I have to use the breaker. Are there others who still have connection problems with the Osram bulbs? What did you do to stabilize your bulbs? Is the Lightify hub necessary to update the firmware?
  12. Iris 2.7 email

    I have several NYCE sensors and an uncertified switch. As stated above, I didn't receive the email. Otto is saying this doesn't matter if they are not part of the participating devices. I didn't see that explained in the Iris post about the update, so I hope that is good back-channel info.
  13. Anyone else having hub disconnect issues?

    My experience is that it is far from instantaneous. A few months back, my hub lost wireless just a minute before my CT-101 was supposed to change over to my peak rate setting (i.e., not run during that time). By the time the cellular modem had taken over, it was a minute past the time for the thermostat change, so it missed the setting and kept running.
  14. Iris 2.7 email

    Interesting . . . I did not receive that email, and there's nothing on the Iris Support page about it. What did it say?
  15. MS-DOS Smart Home Automation

    Needing to replace my X-10/Plug-N-Pow'r equipment is what led me to Iris. My modules and mini-controllers kept burning out, and the commands didn't always work b/c I have a 2-breaker box wiring system (the through-the-wire commands would often not make the leap between the boxes). One unique feature I really miss, though, was the "Random" setting for the lighting modules. It was used to make your house's lighting less "patterned" so that it looked more lived in when you weren't home. For instance, if I programmed a light to come on at 7pm and had it on the Random setting, it would vary the time that the light came on by as much as an hour each day. I wish Iris had such a feature.
  16. Anyone else having hub disconnect issues?

    Mine's been up the last 50+ hours.
  17. Iris Q3 Reset Overview on YouTube

    Thanks for posting. Seems like some equivocal messaging: "Iris has a lot of great momentum right now," [but] Google Home display will "replace the Iris Digital Media player . . . most are dead anyway." "Hopefully, it will sell a whole lot of Google Home because, after all, Google Home works with Iris."
  18. Response time on Panic Alarm

    Just had an interesting (and inadvertent) test. A keypad Panic button got activated by mistake. Alarms went off and notifications came, including one that said to "cancel Police Dispatch, call monitoring station." I called the Sheriff's office directly instead. They had no report of a dispatch request for my house. We chatted for a minute and hung up. Only after that call was over did I get a call from the monitoring station, saying they had just called the dispatch in and asking if dispatch should be cancelled or not. Email they sent me indicate it took about 4 minutes for them to make the call: "Panic Alarm Triggered" 6:51 pm "Panic Alarm Update: Police Notified" 6:55 pm That's not particularly comforting.
  19. Hacking the 2.0 Hub.

    I'm ignorant of the impact of the discovery. If you can get past the password, what capabilities does that create?
  20. Iris App Version 2.6.0

    I think 2.6 is the new app version, which has been generally released for download. The .055 is the hub firmware, and from what I understand, it is being pushed out to sections of users at a time. It may be next week before you see the hub update. I haven't received mine yet either.
  21. Osram bulb experience?

    accessdenied's procedure works like a charm -- didn't lose my programming on the bulbs, but I was able to update the software with the OSRAM hub. One problem: re-pairing one bulb when near the hub caused it to make a direct connection to the zigbee component of the hub. When I moved it far away from the hub to its original location, it started falling off the network because it wasn't going through my zigbee mesh; instead it was still reaching directly for the hub. Tier one confirmed that by looking at my zigbee mesh (which I didn't know they could do. @thegillion, is there a way to view the zigbee mesh like we do the z-wave?). Strangely, the bulb right beside it forged 15 different pathways through the mesh after I re-paired it the same way. Tier 1's advice was to un-pair the problem bulb, then re-pair it in its installed location. Apparently, there is no other way to rebuild the zigbee mesh?
  22. Camera Compatibility

    I'd approach uncertified devices with caution:
  23. I've had Tier 2 folks recommend doing the Z-wave removal 6 or 8 times in a row to "make sure the system fully recognizes the removal of the device." Can't hurt. The factory reset suggestion often follows.
  24. Is oct 10 maintenance complete?

    Thank you. I've received the last few such notices, which I appreciate. Wish I'd received one this time. I might not have spent so much time trouble-shooting my system.