Whyris

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Whyris last won the day on November 6 2018

Whyris had the most liked content!

About Whyris

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    Southern California

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  1. Whyris

    Manual Redemption for added devices post redemption

    So far, I have a manual redemption of $290, but have a few more unpaired devices at another location. I guess I shouldn't worry too much about getting those devices paired into the system and getting compensated for them.
  2. Whyris

    Manual Redemption for added devices post redemption

    Do we know for sure that the $300 manual redemption is a total amount, or could it be $300 per each attempted manual redemption?
  3. This actually wasn't true in my case. While it didn't make the initial (paired devices) redemption easier, it was helpful when I went and tried to get previously unpaired (spare) devices on my overall redemption list. When I got on the phone with support (after about 30 minutes wait) they were able to see the devices that I recently paired (after the 1/30/19 snapshot) and were quickly able to credit them for me. I had a spare V2 hub that they needed to see reconnected in order to get credited. They instructed me to create another place that utilized this hub. Once done, they were able too see this in realtime, and thus were able to credit me the $100.
  4. Whyris

    Iris is Officially Done

    When I heard the news yesterday, I paired all my spare devices that weren't connected to my hub. This morning I checked my redemption list, but none of the newly paired devices were included. I haven't proceeded with the redemption yet, nor have I yet contacted support. I wonder if there's any chance they will be taking another database snapshot? That would be the only reason I would delay proceeding with the redemption process immediately.
  5. Whyris

    V3 Smart Plug

    OK. Thanks. I assumed this was going to be the case, but it would have been niceūüėÄ.
  6. Whyris

    V3 Smart Plug

    Does anyone know if the V3 Smart Plugs have temperature sensors built in? I know the V1 and the V2 do not. I'd like to create a thermostatically controlled switch, and it would be nice if I could do int with one device. I thought this may have been discussed previously, but my searches turned up empty.
  7. Whyris

    Iris 3.0 (Yes, it exists)

    Hmmm. I just looked again, and sure enough, it had been connected less than an hour. Perhaps a call to tech support is in order.
  8. Whyris

    Iris 3.0 (Yes, it exists)

    Has anyone else with a V3 hub noticed that the hub appears to be reseting (or at least losing connection) frequently? It seems that every time I check status on the web page, the uptime is alway very short. See below. Online Since Nov 09, 2018 8:41 AM (0 d, 0 hrs, 40 mins) I'm not sure if this is real or just a reporting issue. Once I did catch it reseting when I logged-in, as indicated by the glowing LED. I haven't noticed any operational issues, but just seems odd that I'm seeing such short uptimes.
  9. Whyris

    Iris 3.0 (Yes, it exists)

    It seems that the keypad issue may have been improved/corrected. Over the past few days, I don't seem to be having the drastic lag in response. Perhaps a new firmware version was pushed-out? I'm at V3.0.1.022 and have been there for serveral days. I forgot to check the version number when I first installed last weekend. One odd thing that I am noticing is that per the app or webpage, the hub seems to be frequently (several times a day) reseting itself. In fact, as I was writing this and looking in the app at the "Online Since" entry on the hub, I was seeing 0d, 0hrs, 34mins. Then I got a red banner saying Hub Offline (or something similar). I looked at the hub and noticed the purple swirling light (hub is booting up) indication, and immediately thereafter, observed a 0d, 0hrs, 0mins connection time.
  10. Whyris

    Iris 3.0 (Yes, it exists)

    Glad to hear they at least know about the keypad issue. Technical support was supposed to get back to me on this, but hasn't yet called me back.
  11. Whyris

    Iris Portal Survey

    Done
  12. Whyris

    Iris 3.0 (Yes, it exists)

    I've been having some issues with all my keypads since migrating to the V3 hub. As I mentioned previously, I have three V1 keypads and one V2 keypad. The last few days the chimes (and visual feedback) coming from the keypads may be delayed significantly from when the activity occurs. In the past, it wasn't unusual to have a second or two difference between all the keypads, but now I'm sometimes seeing a minute or two. When I first started noticing this, I tried restarting the hub, and it seemed to take care of the problem, but then after a while it would reoccur. I've now tried removing and re-pairing the keypads, but I think the problem is still there. I have another callback pending from Tier 2 support. This is a significant issue since I'm using the professional monitoring service. My wife was really confused when she tried setting the alarm this morning.
  13. Whyris

    Iris 3.0 (Yes, it exists)

    Well, I took the plunge and purchased one of the V3 hubs. I thought I would share my experiences. First, on the purchasing experience…I went to a local Lowe's and there was no mention of the V3 hub. There did appear to be a couple new V3 devices, but no hub. I asked one of the Lowe's employees about it and showed them the page on their website, which indicated that this store was supposed to have one in stock. After some poking around, they did find that they had two locked up in "the cage". It's interesting that there's yet to be much information provided on this device. Now on to the transition….First off, I don't have a huge system. I'm in a rather small single story house and have 39 devices. Most of them date back to V1, with a few V2. Unfortunately, as has already been lamented in this thread, there is no automated transitioning procedure for going from V2 to V3. Per instructions, you are directed to: 1) Remove the V2 hub from system (which "removes" all devices) 2) Take screenshot of Rules and then delete them 3) Take screenshot of Scenes and then delete them 4) Pair the V3 hub 5) Pair devices to the V3 Hub 6) Add rules, scenes and schedules They give some estimates for how much time to set aside to perform the transition. To cut to the chase, this became an all day (and night) activity for me. Most of that time being spent on a couple of main issues. I started with transitioning all the contact sensors, then motion sensors, and then various other sensors. These all went pretty smoothly, but each device did have to be reset before they could be repaired, which did take some time. Then I got to the keypads. I have three V1 keypads and one V2 keypad. The first V1 went pretty smoothly and the next two took a little more effort to get them into the pairing mode. Then I hit the V2 keypad. This one took hours! It even resulted in a call to Iris, which didn't solve the problem and required a future call-back. The device simply would not go into the pairing mode. Somehow, trying all various strange combinations and tricks, I finally got it to pair. Then there was the last major hurdle…re-pairing to GE Z-Wave switches and sockets. No matter what I did, none of the devices would pair with the new hub. It then dawned on me that these devices could have been orphaned by the removal of the V2 hub. Whether it was necessary or not, I reinstalled the V2 hub as different place and then using Z-Wave tools, systematically used the Remove Z-Wave feature to remove each of the orphaned devices. After doing this, I was then able to successfully repair them to the V3 hub. From there, I completed the transition by adding back my rules and scenes. All the above isn't necessarily unique to the V3 hub, but the experience did lead me to some conclusions that may be helpful to others planning on making the transition. Additionally, after completing the transition, it's unclear how I'm better off, other than that I now have a talking hub like we had in V1 :). I presently DON'T have any wireless communication to the hub, due to the way it was configured. This leads into my recommendations. First, if you want wireless capability, make sure you DO NOT connect the Ethernet port of the hub during initial set-up and DO perform the configuration from a phone app and not via the web portal. I didn't set it up in this manner, as I saw no such guidance. It turns out that if you initially use the Ethernet port (and web portal), it will use this and not enable the Bluetooth and WiFi communications. I was told this (after the fact) by Iris technical support. They stated that they could enable them remotely, but currently there's no configuration option for the user (perhaps a future capability?). Second, based on my orphaned Z-Wave issue, I would recommend cleanly removing all your devices from the network BEFORE disabling the V2 hub. I think had I done this, I would have saved quite a bit of time. Lastly, since you will have to reconfigure your whole system, take as many screenshots as necessary to adequately capture the WAS condition. Don't forget the schedules (not mentioned in the installation guidance), else your memory may be taxed, as was mine. Sorry this was so longwinded, but hopefully others will benefit. Here's also hoping that the future brings new capabilities that makes transitioning from V2 to V3 worthwhile.
  14. Whyris

    Iris 2.5?

    I noticed the same "raspberry" buzz on my first generation keypads starting this morning. The one second generation keypad that I have and the hub are generating the normal sounds. I tried performing a hub reboot, but no change. Is it to be assumed that this an intentional change? If so, I think I will disable keypad sounds ( I think this is selectable). Hearing the buzz every time we open a door or window is very annoying.
  15. Whyris

    Echo Show

    I found that I was able to "call" my own Echo from my iPhone without granting the app access to the contacts list. My wife wasn't even able to set-up her Android phone with the app because the app wouldn't let her scroll to the appropriate buttons for configuration.