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  1. Mortimer

    Pairing GE 12727

    I have just purchased a GE 12727 in wall switch. Since the most available controller was the Iris, I decided to try this. So far, I have been unable to get the controller/hub to recognize the switch. The switch is installed according to the GE instructions, including a neutral connection. I first tried following the instructions on the Iris app and when it didn't pair, have repeated it several dozen times. This was at a distance of about 40 feet. Next, I moved controller right next to the switch using a 50 foot Ethernet cable. Still nothing. I have also tried removing the switch from the network, but there is nothing to remove! I have no idea how to remedy this.