I’m considering getting IRIS because I really like it’s potential, flexibility, and affordability. But I’m mainly looking for a system that gives me reliable security monitoring, and I want to understand if the current IRIS version is a good fit for that. I realize this may be nuanced and subjective, but please share your opinions (note: I’ve posted this to the IRIS official community, and got a good reply from an IRIS tech, but no user opinions so far….)
To be specific, I will compare IRIS to Abode and SmartThings, which I consider to be DYI systems with a similar set of features at affordable price. Abode is limited with automation and supported devices, but it’s well thought-out for reliable and dependable security, and it just works out of the box in an “arm it and forget it” kinda way. SmartThings has superior automation and integration, but users complain that it’s unreliable… e.g. often failing to recognize sensor open/close status, delays in arming/disarming, or in communicating notifications to the app, etc.
Where does IRIS fit in that spectrum? Browsing the forums, I see issues with devices disconnecting from network, not receiving push notifications, etc. So, I get an impression IRIS is more like SmartThings – great for automation, but less so for security. In my case, I’m away often and for long periods, and I need a system that will arm when I tell it to, will not be sending me constant false alarms (especially if I use police pro-monitoring), will keep most sensors working, and will not require me tinkering with it every week to fix issues. It doesn’t have to be great, but it needs to be reliable in the basic security/usability aspects and not cause me major headaches while I’m away. I’ve got a good reply from an IRIS tech and it looks like IRIS has a lot of intelligence to gracefully handle some issues, like requiring more than 1 motion sensor to trigger before an alarm, or letting me arm the system even if some sensors fall offline, and adding them automatically later when they come back… Still, how isolated or widespread are this kind of problems with IRIS? Is Iris a good solution for me?