Joe-Senior

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Everything posted by Joe-Senior

  1. Joe-Senior

    Iris Web Portal

    Is the Iris Portal down? The link is not working for me.
  2. Joe-Senior

    Notifications Not Working

    So, I just got off phone with tech support and let them know about my notifications and a door lock issue and they said exactly what I just posted. Their words was “ There can be days, weeks and up to 4-5 months where everything will work seamlessly. If nothing has changed in your network then it’s most likely outside interference.” This was from the diagnostics department this time. So just expect these things to happen, wether it’s all the time or once in a while. And learn to troubleshoot the system every which way by using tips on here and irisbylowes website. Because you will be using those tips more often than not.
  3. Joe-Senior

    Notifications Not Working

    Rdism, Get use to the inconsistencies with notifications. There will be days, weeks, where notifications will work perfect, then all of the sudden it doesn’t. It’s a complete cycle. I have tried all troubleshooting to fix this. Any fix is just a band aid until it happens again. I just learn to expect it. Good luck!
  4. Joe-Senior

    UPS backup referal

    Would anyone know a good UPS to use that is cost effective with the Iris since the internal batteries won’t power the 4g modem? I thought I had a good deal with equipment with the Iris, but with another $100 for the modem and I’m assuming $100 for a UPS, there are other security systems that had its internal batteries power their cellular connection, Scout, Abode, Ring (in the spring). Anyone’s help would be appreciated. Thanks
  5. So after 2 1/2 days of everything running perfect since a Saturday issue, my keypad cannot arm the house (4 1/2 weeks I have had Iris and the system has run with no issues at best for 4 straight days in that time period). I press partial and it just beeps. Battery is st 100 percent on the portal. How can I fix this and how will my kids not encounter this when they come home at a random time? I removed device and paired it again. It still will not arm the Iris system.
  6. Joe-Senior

    Keypad does not arm house anymore just beeps

    Why all the sudden do I have to press partial and on twice on the keypad to arm the system? Makes NO sense
  7. Joe-Senior

    Notifications Not Working

    You tell me why the masses aren’t having issues. Maybe perhaps not every user are in forums? 4.6 on an app is one review. Here is one also: https://www.asecurelife.com/iris-by-lowes-review/ There are a ton of not so kind reviews compared to this as well. Here’s another one. Better improvement from there original review from 2.5 to 3 stars: https://www.techhive.com/article/3202084/hubs-controllers/lowes-iris-review-an-affordable-smart-home-system.html
  8. Joe-Senior

    Notifications Not Working

    I have been in full cooperation with tech support from day one so that user inexperience does not hold water unless you want to blame tech support. Like I have said, they have looked at my app set up to the point where they wanted me to even try making rules in the web portal. There’s a reason why Iris reviews are they way they are.
  9. Joe-Senior

    Notifications Not Working

    Late to my appointment and tried to arm the house again. Since all my sensors and keypads are offline you can’t arm system. Open season on my house right now!
  10. Joe-Senior

    Notifications Not Working

    Really frustrated now! Had to leave my house unarmed because my family and I have an even to go to at 9:30am!
  11. Joe-Senior

    Notifications Not Working

    Vetester, Iris system is going to be returned for Abode or Ring. Now with these notification issurs, a lot of devices are offline now. Highly frustrated and highly unreliable! I’m sorry...I gave this a try. Too many hiccups. I can’t inagine my kids coming home to a keypad that’s offline. Enough s is enough.
  12. Joe-Senior

    Notifications Not Working

    Thanks Vetester. I have reset. Let s see what happens. Hopefully it works and o don’t have to constantly reset weekly.
  13. Joe-Senior

    Notifications Not Working

    In a nutshell, that’s what it feels like. You ever try to put foil on an late 1970’s TV antenna and position it to get less snow in the picture?
  14. Joe-Senior

    Is Iris App down?

    Thanks rdism. It’s up and running now. I appreciate your feedback. Keep me posted on how your notifications go.
  15. Joe-Senior

    Is Iris App down?

    Is the Iris app down? I’m sitting on my couch trying to open the app since 3:34 and just decided to print screen it now. I Rooney’s my phone and still the same response.
  16. Joe-Senior

    Notifications Not Working

    I would agree with you and I thought about that as well, but I have had all my rules looked at by tech support. Like I have said in previous posts on here or other forums it all checks out for them. I can sit here all day and post what works and what doesn’t, but the fact of the matter is, it’s an issue of someone is going through this. I’m not sure if the forums is the only way to justify that it’s not widespread. I would bet about half the users don’t even come in forums and go straight to support via phone/email. But there are some articles on their review on Iris that say the same thing about notifications. Don’t get me wrong, some notifications work. Sometime all of them work. But half the time some of them don’t. Especially the arm/disarm to monitor my kids and light notifications while I’m out of town. Like I said my set up is pretty simple. Im not trying to bash Iris, but for me with the professional diagnostics of their tech support looking at my profile and rules while getting the “ok” and still the notifications aren’t working consistently, it is pretty fair to say that I am a user that can fairly say that push notifications have been inconsistent.
  17. Joe-Senior

    Notifications Not Working

    I know I can look at history and it really doesn’t work with how my situation is since I had learned to rely on history more than notifications. But I can’t keep on opening and closing my app when im at work or meetings. With all honesty, Iris is the only system and/or software/app that I have used that cant consistently send push notifications. The reviews on this particular matter still exist while some others like paying for upgraded automation is gone. Maybe Iris doesn’t have the budget to hire skilled programmers to fix simple issues. Emails, IFTT (when I use to use it), Ring products, Smartthings (regretting that trade in for Iris at this point), etc...ALL consistently send me push notifications and not once did it fail to do so. With Iris I get from tech support “give it 24 hours after new update for things to start working” or “delete scenes and recreated then”, or “make sure apps aren’t running in background” or one of my favorites “oh wait, you have an iPhone right? That may be an issue as well”. The sad thing is, is that my setup is almost basic. Not complex. These are simple rules and scenes. I appreciate your help for a “workaround”, but isn’t this Iris’s job?
  18. Joe-Senior

    Notifications Not Working

    It already been updated yesterday.
  19. Joe-Senior

    Notifications Not Working

    Vetester, I had all notifications work for 2 days (and I refrained from posting results because to see if it would keep working for at least a wee). This morning my kids light turn off light notifications and alarm disarm notification did not work. I have not changed anything. Attached are iOS notification pic and Iris history pic. This is how it is every week with my Iris with the exception of it working 4-5 days straight that one week. Other than those days it’s been hit or miss with notifications. Its frustrating and I’m not trying to be...rash, rude, dismissive (if those are the right words) about all this but it’s what I deal with every week so far since I had the system from Feb 26. I gave up on tech support support since they will tell me the same things to do like re-do scene in web portal, go to Iris on your phone and switch notification settings on/off, delete app and try rebuilding rule/scenes in app if web portal doesn’t work and making sure apps are not running in background and I have adequate space on phone. I hate to say it Vetester, (again, not tryouts my to be rash) I have been patient with this system as long as I could. You have helped me and probably grown frustrated as well with helping and hearing from me. I can’t put my finger on it. Tech support told me they are frustrated as well with my issues and do not know what’s wrong. They see everything in my app on their end and everything is set up correctly.
  20. Joe-Senior

    Notifications Not Working

    Vetester, My light didn’t push notify me last night at 10:30pm pics attached. It’s odd because it’s been working pretty good. Iris History abd IOS notifications. Good thing is I got push notification that my kids light turned off and disarm alarm notification went through. We will see how long it lasts.
  21. Joe-Senior

    Notifications Not Working

    I did go to drop down menu. The image I tried to insert was not existing or a url
  22. Joe-Senior

    Notifications Not Working

    I haven’t changed it from week one. Worked fine until this weekend, yesterday, today. Again., naming or scene hasn’t changed at all. Pic attached.
  23. Joe-Senior

    Notifications Not Working

    Actually, I could not attach in private message.
  24. Joe-Senior

    Notifications Not Working

    I don’t have many devices, so I just put them on favorites so I can see the status of them if needed. I’m going to private message screen shots since my real name is in it. I have not changed any of the rules on the arm/disarm since the first week I got this setup.
  25. Joe-Senior

    Notifications Not Working

    Vetester, i just armed house to partial. No push notification. Here’s my app and here’s my iOS