Today, the co-founder and Chief Operating Officer of IMONT Technologies, Larry Poon, replied to my inquiry in relation to what hopes Iris users might have in his company's products. He offered the following and gave me permission to publicly post it:
From: Larry Poon Sent: Wednesday, March 6, 2019 7:36:57 AM To: Jose Rosario Subject: Re: Lowe's Iris Customers
Thank you for contacting Imont. We’re sorry to hear about the upcoming shutdown of Lowes Iris.
Our understanding is that Lowes are recommending that customers migrate to Samsung’s SmartThings, which is a well established offering that should support most of the recent devices.
Today, Imont does not offer its solution direct to consumers, although that is something that we’d like to do in the future and we’re always thinking about the best way to do it. Our software is primarily for businesses who use it to create their own customised offering to consumers. We are a pure software company, and today we do not have any of the customer support expertise, infrastructure and teams necessary to interact directly with large numbers of individual customers, to help them migrate to an Imont-powered solution and get the best from their systems.
Imont’s software is in principle capable of supporting the majority of devices on the Lowes Iris platforms, v1 and v2. There are a small number of Iris v1 devices that use non-standard Zigbee profiles, and a few early devices with particular firmware shortcomings that may be more difficult to support.
Imont’s software has many benefits, not least that it doesn’t rely on an extensive cloud service. Systems which are cloud-based (as you’re experiencing with Lowes) give rise to a serious concern about the lifetime of the system, since someone has to commit to continue operating that cloud service indefinitely, which is also costly. Imont believes that once you buy a smart home system, it belongs to you, and it should continue to operate as advertised for as long as you want it to. You should not have to compromise your privacy, your data security, or the reliable operation of your home by being forced to rely on cloud services that you have no control over. (Full disclosure here: to support particular devices such as Amazon Echo, Google Home etc. which ONLY allow cloud-to-cloud integration, Imont must connect to and rely on the Amazon and Google cloud services for those devices like every other system.)
We are sorry that today we are not ready to offer a direct-to-consumer solution that could immediately assist Iris customers, however we will watch the situation closely and contact you if that changes.
Larry Poon Co-founder and COO
IMONT Technologies Limited, London, UK