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Found 2 results

  1. ghvz1

    iPhone app times out

    Once again my iphone IRIS app just spins and that's all it does. Minutes will go by and it will not let me into the app. I finally uninstalled the app and then reinstalled but now it won't accept my log in. I get error code 104 - or 701. Sometimes, I don't get an error code - it just won't respond. I went to the website and changed my password but the app still won't let me log in. I have an iPhone 5. This app never gave me trouble until the Hub "upgrade" (which has been a disaster).
  2. I have a 1st Gen thermostat and a Gen 2 Hub. Over the past two months, I've experienced several cases where the thermostat won't respond to temperature adjustments made via the app or where manual temperature settings on the thermostat don't appear on the app. For example, if I want the heater to come on, I'll raise the temperature on the app. The app will look like it's sending the request but after about 30 seconds, the previous temperature setting will appear and the heat doesn't come on. When this happens, the only way to adjust the thermostat is to do it manually. Last night, my son set it manually at the thermostat for the AC to come on but the app didn't show this change, so in effect the AC was running when the temperature inside was already below the setting showing on the app. It took about a dozen attempts on the app before the thermostat finally recognized my command to turn off the AC. I do have a range extender but the thermostat is well within range of the hub even without an extender. Two months ago while we were away during Thanksgiving. I noticed that even though I had set the thermostat to minimize run time, it had reverted back to its daily schedule and was heating the home when no one was there. When I got home, I took out the batteries, did a hard reset, deleted the thermostat from the app and hub, and repaired with new batteries. Apparently that worked for about 6 weeks. The batteries in the thermostat are good. I've logged out of the app and back in. I've even deleted and re-installed the app. No success. The firmware on my hub is V2.0.2.016. My iPhone app version is 1.15.1. I've had lots of issues since the hub "upgrade" with sensors losing signal, batteries running down faster, and now a thermostat that seems to need resetting/repairing every month. I've had IRIS for several years but I'm ready to admit this was a bad purchase.