Warning About Version 2 Hub Resets
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16 posts in this topic

Several folks here have reported losing all of their paired devices from accidentally performing a total hub reset. Do not hold the reset button for more than 2 seconds.

 

If you hold the red reset button down for ~20 seconds your hub will perform a total reset and remove all paired devices.

 

If you would like to reboot your hub, you can push and hold the reset button until you get a red led on the hub which will take only about 2 seconds and then immediately release the button and your hub will reboot.  If you continue to hold the button down beyond that short 2 second time frame you risk performing a total reset.

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Several folks here have reported losing all of their paired devices from accidentally performing a total hub reset. Do not hold the reset button for more than 2 seconds.

 

If you hold the red reset button down for ~20 seconds your hub will perform a total reset and remove all paired devices.

 

If you would like to reboot your hub, you can push and hold the reset button until you get a red led on the hub which will take only about 2 seconds and then immediately release the button and your hub will reboot.  If you continue to hold the button down beyond that short 2 second time frame you risk performing a total reset.

 

For those looking for a alternative, unplugging the device and removing the batteries then replacing them will perform the device reboot without using the reset button.   

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I had 26 devices fall off-line, and the Lowes Technician told me to hold the RED button on the HUB down for 30 seconds.

All 73 devices were deleted!!!!!!

I have been waiting 3 days for Tier 2 support to call back...and spent about 20 hours repairing devices to the HUB. I wish I had known about this forum before this disaster!!!

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Ok... Everything been running beutifully until last night...Then hub disconnected. I tried the 2 second reset with no luck. Then unplugged and removed the batteries. Reconnected everything and dead...No lights at all...Even held button for 30 seconds and no lights...Hub just dead....Any thoughts. Help.... 

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They are a little finicky about restarting after removing the batteries.  Load the batteries back up.  Make sure they are good.  Then plug the power supply into the hub and give it a bit and it should restart.  If not unplug the power supply and try again.  If all of that fails try to plug in the power supply without the batteries and it should crank up.

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1 hour ago, trdennis said:

Been working great for most of the year....Sad. want to get it back up and running. I like the system.

You should call support.  I am not sure but it looks like you may have reset your hub.  You can find more on what the lights mean here:

https://support.irisbylowes.com/link/portal/30143/30206/Article/587/What-do-the-various-blinking-light-patterns-mean-on-the-front-of-the-Next-Gen-Iris-Hub

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After five months of steady performance and no issues my hub died today. The lights in front went out and the hub disconnected from the network.  Put in fresh batteries.  With technical support on the phone, did the simple reset by holding the button less than 3 seconds. Then did the big reset by removing the batteries, disconnecting from power, and connecting the power back while holding the reset button  for 10 sec (apparently, this kind of reset reverts to the previous firmware without disconnecting all the devices - did anyone know about this??).  Anyway, nothing worked. They told me I need to replace the hub. Interestingly, the lights at the network outlet at the back of the hub are on. The hub still gets warm so it’s definitely alive inside. Any ideas before I walk into the store and get myself a new one?  (other than the full factory reset - if I have to do the full reset and re-pair all sensors, I would rather get a new hub anyway).

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2 hours ago, virtu789 said:

Then did the big reset by removing the batteries, disconnecting from power, and connecting the power back while holding the reset button  for 10 sec (apparently, this kind of reset reverts to the previous firmware without disconnecting all the devices - did anyone know about this??).

That is news to me -- thanks for sharing. I wish I had some advice for you. If you discuss this with support again, please mention the (what should be obvious to them) need for a cloud back-up of your system so that customers don't have to reprogram all their devices if their hub dies.

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Belated update:

I had to get a new hub.  The old hub went into such a deep coma not even a factory reset could bring it back.  5 months is really a short time, but I’m going to write it off as being part of the statistics.

Just a curious tip to close this off.  Just before the hub died, I was installing a new 1st gen contact sensor.  It was already paired previously with no issues.  I was putting it into a tricky spot, and I had to experiment how much leeway I had with the dots being out of alignment, so I was waiving the magnet in front of the sensor for a couple of minutes up and down, back and forth.  I must have done it couple dozen times, sometimes opening and closing the sensor on fractions of a second.  The hub disconnected about 2 minutes after that and never came back. I just don’t believe in such coincidences.  I suspect the hub did not react well to such numerous and rapid openings/closings, and somewhere inside the software a stack got overflown crashing it for good.  The moral of the story, kids, don’t trying anything creative with this evolving technology.  A small step just too far off to the left or right out of the straight path of DYI automation is all it takes to mess up your entire system

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