System Down? 2 2

[Dan87 236]

Anyone else down right now?  When I try to log in to the app it takes several minutes then I get a banner at the top of "hub not found."   My brother also has been having issues all day today.  Anyone else?  

[Iris-R-Us 7]

Just looking at the lights on my hub, it is going on-line / off-line.  Haven't logged into the app yet.

[DHolovacko 31]

I can't open app either, reset hub - nothing

[Nanker Phelge 86]

my app finally opened and it's not working. No devices shown or cards working. Here we go again.

[scunny 1,406]

There's an update in progress which was announced earlier today.

[bh241 59]

why should we ultimately have to turn to this forum in order to find out the status of Iris? 

I'm really kicking myself for going with iris at times, I've invested a lot of money and it's not doing near what it could a year ago... 
 

[pwynn77 1]

Ya i cant get on either. Now it is asking for my username and password but it will not let me in. BAD day for this, i have a injured dog that i need to monitor via my camera. The ONE time i actually need it to work and it is down....par for the course i guess

[Smitho 377]

Yes, it's highly annoying that they have to render our systems completely useless to do an update and they don't let us know when it is happening.
Even the post by @IrisByLowes today about an "upcoming update" did not mention any downtime, and only mentioned that it has been pushed to the google play store.

[sparc 231]

my hub is offline too. Never got a email or push notification of pending

update from Lowes/Iris or from the Iris Portal which I know is not part

of Iris but you are supposed to be able to get email notifications from

there of firmware updates, maybe this action does not fall into that

category.

I hope I can get my cameras and GE Z-Wave POC switches working after this.

[rclark31978 37]

Can't login via the app!! Been that way for at least a half hour.

[Smitho 377]

Same problem I saw last time around 4PM EST. I just got it to log in for a minute and all my cards were blank. I force closed the app and tried again and now it's not loading.

If I had latchkey kids getting home from school while I was at work I'd be highly upset that they keep doing this crap right when school gets out on the east coast every time !!!

[pwynn77 1]

Well, I for one is thrilled!!!

 

https://support.irisbylowes.com/link/portal/30143/30206/Article/841/Some-hubs-experiencing-connectivity-issues

[rclark31978 37]

I'm shocked that they can't implement a system that can act as a backup while they upgrade the primary and then switch back when the upgrade is complete. Companies around the world do this all the time. This is basic stuff here.

[pwynn77 1]

Why dont they do this stuff in the middle of the night like everyone else???

[sparc 231]

Well, I for one is thrilled!!!

 

https://support.irisbylowes.com/link/portal/30143/30206/Article/841/Some-hubs-experiencing-connectivity-issues

"...some users with hubs..."

Isn't that everybody ? ? ?

[pwynn77 1]

furthermore, the app in the google play store is 1.14.1 so i guess the new version has not actually made it to the play store yet.

[Whyris 13]

I'm having similar issues. Even before this thread started, my system was experiencing alarm issues.

My wife tried leaving the house and the alarm wouldn't arm from either the keypad or keyfob (or so she thought). Then a short time later after she leaves the house, I get text messages and a phone call saying the alarm was tripped. I reset it remotely, but then when she gets home, it's not armed.

I'm guessing this is all related.

[sparc 231]

Same problem I saw last time around 4PM EST. I just got it to log in for a minute and all my cards were blank. I force closed the app and tried again and now it's not loading.

If I had latchkey kids getting home from school while I was at work I'd be highly upset that they keep doing this crap right when school gets out on the east coast every time !!!

Agree but there is always a bad time for someone somewhere. You can't

please everyone when you go about it like this. Redundant servers

upgraded sequentially seems pretty simple.

Now getting caught by a DDS attack or other unforeseen problem is another

matter and they are not going to advertise that by admitting to it while

its in progress, at least I hope they would not do that. Some times they

just can't say what the problem is for the good of everyone involved no

matter how much you or I bitch, and I know I am right up there with the

best (loudest) of them.

But two hours ago I am trying to show my friend the system and how it works

and nothing is operating the way it should, not at all for that matter, and

now I know why. Didn't make for a good showing for Iris as far as persuading

someone to buy into this snake oil system that's for sure. He left here wondering

if Iris was the right move or should he go with SmartThings or even another system.

[sparc 231]

Looks like it might be over, my system just came back online.

One of my cameras just reconnected after a 5 day hiatus, camera 2

is still AWOL.

[pwynn77 1]

I am able to log back into the app BUT my hub is still offline.

[DHolovacko 31]

What is the newest firmware. 2.0.2.016 is what I have. I think I messed up by resetting my hub earlier.

[thegillion 338]

I have not seen a firmware update. YET

[bluedog68 0]

After the last event two of my four cameras have begun resetting every couple of minutes.  Has anyone else seen this?

[Dan87 236]

My hub still shows as not found on the app.   Total downtime is now over an hour.   Really not good for a security based platform that protects our homes.     Where is the accountability in the system?   Is there any kind of SLA or metrics that Iris is responsible for to ensure a good customer experience? I don't expect any answers from others in the same boat as me, but it's definitely a thought we should all be thinking about.   These kinds of things wouldn't fly with most company's and services.  

[Dan87 236]

Annnd with that said, mine is back online.  Hub uptime is 1 minute according to the app.