4G backup modem problems
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41 posts in this topic

Do you have a cell phone on the same provider network or know
someone who does?

If yes what are the signal levels when it is near the hub location,
should be similar and if not then it is most likely the modem.

If it's never worked maybe a case of infant mortality (device is
dead right out of the box or within minutes due to a manufacturing 
defect or discrete device failure.)

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12 hours ago, thegillion said:

 

 

5 hours ago, sparc said:

Do you have a cell phone on the same provider network or know
someone who does?

If yes what are the signal levels when it is near the hub location,
should be similar and if not then it is most likely the modem.

If it's never worked maybe a case of infant mortality (device is
dead right out of the box or within minutes due to a manufacturing 
defect or discrete device failure.)

According to the Tracphone website, it lists a number of carriers that they might use but doesn't tell me a specific one. It does list that it possibly uses US Cellular as one, which our family has, and we get near perfect reception throughout our house. We are also well within the green area of their coverage map when I every my zip code.

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you could check the coverage maps for each provider. PITA yes but I can't
think of another simple test without knowing what network it's on.
Any way to find out what number is associated with the modem. It would
have to have one or some other form of unique ID I would think to operate
on any providers network.

There are a few websites where you can enter the IMEI or ESN and get
detailed results for free. How safe they are I can't say and I have never used
them but I know they exist.

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7 minutes ago, sparc said:

you could check the coverage maps for each provider. PITA yes but I can't
think of another simple test without knowing what network it's on.
Any way to find out what number is associated with the modem. It would
have to have one or some other form of unique ID I would think to operate
on any providers network.

Just checked sprint, t mobile, us cellular, at&t, and Verizon for coverage maps, and I'm in the best coverage area of all of them. The only one that was rated as "good" and not "best" was Sprint on their voice coverage map. Thier 4g LTE map said I'm in the best range though.

How would I find the number associated with the modem?

Thanks for the help!

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I think I found the number on the iris website portal website mentioned earlier, under hub info.

hub4g:phoneNumber":1262XXXXXXX

That sounds right, as some of the phone numbers in my area have a 262 area code. What does knowing the physical number tell me?

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On 1/28/2017 at 5:32 PM, Spooky_pitboss said:

That's the thing, I've had the service since it came out, and during the V1 to V2 modem change and have been paying for it ever since. I just recently discovered that it doesn't work, which is why it's frustrating as hell.

I discovered the same thing.  Support was able to see my signal strength, which was poor.  I live in the country, but I am still within a few miles of an Interstate highway.  I received the modem free, so I didn't need to get any sort of refund on the hardware. They credited me back for the service portion.  If my modem can be reused, any of you are welcome to have it.  

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So long story short, Iris is pretty useless now, and after I finally got a phone call back a week late, they couldn't get my outdoor camera back online, or my backup modem working. I'm on the verge of selling all this crap. I'm mostly pissed because I've had this system with a ton of devices and money invested in this, and have been with iris since 2014. I feel cheated especially with the backup service I've paid for for a long time, and they've said it hasn't worked since. Very disappointed to say the least.

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