My iris grade is...
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66 posts in this topic

While I can see some peoples issue with parity, the only things I can think of that I am missing are local processing for the alarm and grouping.  As long as I have internet, everything functions pretty much as V1 did, at least for me.  I have much more rule flexibility with rules, and can work around groups by using scenes.  Not overly concerned with the app, once I got used to the differences.  While not ideal colors and fonts, I have been able to re-create everything I was doing before on 2 completely different systems. We have the ability to add devices with phone now, which used to be a major chore.  I remember carrying an XP laptop around with my hub, powerline adapter and a spare cable just to add a device.

I know that i'm not the technical expert that some of you are, but it works for me. Alarm with keypads and a phone call when Wink doesn't have that.  Automation while Simplisafe has none.  Z-wave and Zigbee where you have to by a Harmony hub and Extender (for z-wave).  Way more automation devices than Wemo, Avi-on, iDevices, and iHome.

Yes, I would love to see compatibility with other devices such as Nest and Ring.  Maybe more affordable cameras, since I have 5 Iris cameras, ouch.  

All in all, it serves the purpose as a security system that alerts me if someone comes in or around my house. It automates or gives remote access to most of my lighting, ceiling fans and HVAC.

If Iris had offline processing, I would have given it an A.

ps: V2 smart buttons still suck.

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11 hours ago, scunny said:

I'm going to be honest here.  The reason I started this thread is because I'm tired of the lingering issues we are having that have been reported to the team month after month after month such as the following.  These are all V1 parity issues except for Echo.

  1. Scenes that properly control locks.  Right now a scene will not properly lock more than 2 locks at a time.  The problem has been going on for a very long time.
  2. Lighting duration rules that work with multiple trigger and target devices.  It is impossible to keep a light on using two motion sensors at the same time.
  3. Care rule time options vs current minimum of 30 minutes.  We need more choices that are less than 30 minutes.
  4. Battery percentages for less than 70% vs current 30%.
  5. Echo advanced skills.  Based on the fact that Lowe's no longer sells Echo, I don't hold much hope for getting advanced skills. I invested heavily in Echos based on the fact that this was coming at one time.  This is truly the most disappointing turn of events yet because Echo has been one of the few things that just worked properly upon initial release.
  6. Energy Monitoring is missing.
  7. Water softener flow rate monitoring with the ability to alert for excessive flow via email or push and associated shut off rules that were available with v1 is missing. 

Another one is the Hose timer.  My Hose timers have been set to manual and laying on a shelf in my shop since early October, but they faithfully go off every even day and run for the prescribed time of the schedule I shut down 5 months ago.  Also you still can't search for the hose controller in the history.

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3 hours ago, Terminal said:

My Hose timers have been set to manual and laying on a shelf in my shop since early October, but they faithfully go off every even day and run for the prescribed time of the schedule I shut down 5 months ago.

Terminal: I had a "ghost" schedule that kept running in my CT101 t-stat last year. It was deleted from my app, but kept firing. I called CS about it. The delete hadn't "taken", even though I could no longer see it. On the server side, they could still see the schedule. Once they deleted it on their end, the ghost schedule disapparated.

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1 hour ago, sparc said:

"ps: V2 smart buttons still suck."

I think that one is unanimous, but is anyone that can (or maybe will is closer to the truth) do anything about it listening?

 

Yes the V2 buttons suck but they suck for one and only one reason the way the battery goes in and connects.

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2 hours ago, thegillion said:

Yes the V2 buttons suck but they suck for one and only one reason the way the battery goes in and connects.

That is a critical piece though, without a good connection to the battery its a POC.

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2 hours ago, pavalov said:

Terminal: I had a "ghost" schedule that kept running in my CT101 t-stat last year. It was deleted from my app, but kept firing. I called CS about it. The delete hadn't "taken", even though I could no longer see it. On the server side, they could still see the schedule. Once they deleted it on their end, the ghost schedule disapparated.

These are the kind of hidden features that really sell the system. When you tell friends and prospective buyers stories like this they don't walk they RUN away to something else, and don't look back. What was it your Mom told you; "you only get one chance to make a good first impression, make it count". Yeah, Iris missed the boat on that one.

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Have you guys gone to the Lowes Website and looked at the reviews of the Iris Hub?   There are 14 of them.  Both of my reviews (one before and one after the website "upgrade") are not there, as I am sure many of yours aren't either.    I'm not cool with that.

  

 

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3 hours ago, loonytim said:

Have you guys gone to the Lowes Website and looked at the reviews of the Iris Hub?   There are 14 of them.  Both of my reviews (one before and one after the website "upgrade") are not there, as I am sure many of yours aren't either.    I'm not cool with that. 

 

I think I reviewed it as well and I don't see mine, but the reviews they left are less than stellar.  If I was doing research and reading reviews I would not buy it based on those.

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On 3/15/2017 at 8:03 AM, Otto Mation said:

I give it a C-

The problems that haven't been addressed that if fixed would make me give it an A are as follows:

  1. Scenes that properly control locks.  Right now a scene will not properly lock more than 2 locks at a time.
  2. Lighting duration rules that work with multiple trigger and target devices.  It is impossible to keep a light on using two motion sensors at the same time.
  3. Care rule time options vs current minimum of 30 minutes.  We need more choices that are less than 30 minutes.
  4. Battery percentages for less than 70% vs current 30%.
  5. Echo advanced skills.  Based on the fact that Lowe's doesn't sell Echo any longer, I don't hold much hope for getting advanced skills and I invested heavily in Echos based on the fact that this was coming at one time.
  6. Energy Monitoring is missing.

With the exception of Echo advanced skills every issue above is parity related.  So my number one issue with v2 is lack of parity.

I am raising my grade to a B based on the improvement in stability, fixing the duration rules and the addition of Echo advanced skills.

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D-

Lots of (D)isconnects/(D)roputs. Always seems to happen in middle of night. I would not and don't depend on this for a home security option...it's OK to play with but I'm tired of a system that is not stable. My ST and Wink are pretty much "plug & play" but with Iris it's "plug & PRAY".

I give Lowe's an F for their apparently "we don't care" attitude as for customer service on Iris issues as well as marketing Iris on store levels.

Out of 10 Lowe's stores in my area...if they even still carry Iris, the displays for Iris are horrible! I've seen local front yard rummage sales with better product displays than Iris displays...Sears & Kmart even on life support now have better retail displays for some of their low end items than what Lowe's displays. First impression is a lasting impression on new customers looking for HA products. 

I've been with Iris from the first week of store launch, but Iris' customer base seems to be dwindling IMO...if Iris slowly bleeds out and dies then Lowe's will only have themselves to blame.

I still say that I hear the fat lady warming up in the distance to sing. I hope I'm wrong.

mojo2600

"Old phone phreaks never die, they just build new boxes."

 

 

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I seem to be in the minority. I give my system a solid to high B. I was originally looking to get a system for simple security, thinking it would relieve some of my son's anxiety at night. I started with a Vera Edge and bought Iris V1 contact sensors thinking they would work. Once I learned they did not, I realized it would be cheaper to go full Iris instead of keeping the Edge and buying more expensive sensors to cover my needs. I actually caught one of the security package deals at the right time and I think paid $50 or $100 for the package.

I had a workable home security system in no time. I was not worried about other capabilities, although I was certainly interested. I was also not a premium member because I did not want to pay the monthly fee. The system has served me well with minimal issues. I waited to migrate to hub V2 until after the migration tool, or whatever it was called, was available. and the migration was successful and pain free. I believe I have only replaced batteries in one sensor plus the keypad since the original install. 

I have since added three smart plugs, a few Cree bulbs and two Z-Wave GE toggle switches. I don't really think I need any more switches or lights automated, so I am probably set there. The schedules I have set for these work near flawlessly with only an occasional issue. Mostly with one of the Z-Wave switches losing connection.  I also have an Echo Dot that integrates as advertised with Iris, which I mostly used during Christmas time to turn the Christmas tree lights on and off as needed. Otherwise, the schedules I use take care of the job.

I  have taken advantage of the basic plan expansion to include rules and scenes and have a number of them active and working as expected. I sometimes need to adjust when I don't have them setup correctly at first, but it is normally my setup issue. I currently have 32 devices and am very pleased with my level of investment and how the system performs. I wouldn't mind adding a few more things like a thermostat, smoke & CO detectors, water shut-off and some other items but I am in no rush, not because of Iris, but they are nice-to-haves in my opinion. Perhaps my experience is due to the somewhat simple setup and my gradual build up from the security foundation, however it has met my needs. I would feel comfortable purchasing something on the "wish list" when ready with full expectations that the addition would work as expected, based on my experiences to date. 

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1 hour ago, redbo said:

I seem to be in the minority. I give my system a solid to high B. I was originally looking to get a system for simple security, thinking it would relieve some of my son's anxiety at night. I started with a Vera Edge and bought Iris V1 contact sensors thinking they would work. Once I learned they did not, I realized it would be cheaper to go full Iris instead of keeping the Edge and buying more expensive sensors to cover my needs. I actually caught one of the security package deals at the right time and I think paid $50 or $100 for the package.

I had a workable home security system in no time. I was not worried about other capabilities, although I was certainly interested. I was also not a premium member because I did not want to pay the monthly fee. The system has served me well with minimal issues. I waited to migrate to hub V2 until after the migration tool, or whatever it was called, was available. and the migration was successful and pain free. I believe I have only replaced batteries in one sensor plus the keypad since the original install. 

I have since added three smart plugs, a few Cree bulbs and two Z-Wave GE toggle switches. I don't really think I need any more switches or lights automated, so I am probably set there. The schedules I have set for these work near flawlessly with only an occasional issue. Mostly with one of the Z-Wave switches losing connection.  I also have an Echo Dot that integrates as advertised with Iris, which I mostly used during Christmas time to turn the Christmas tree lights on and off as needed. Otherwise, the schedules I use take care of the job.

I  have taken advantage of the basic plan expansion to include rules and scenes and have a number of them active and working as expected. I sometimes need to adjust when I don't have them setup correctly at first, but it is normally my setup issue. I currently have 32 devices and am very pleased with my level of investment and how the system performs. I wouldn't mind adding a few more things like a thermostat, smoke & CO detectors, water shut-off and some other items but I am in no rush, not because of Iris, but they are nice-to-haves in my opinion. Perhaps my experience is due to the somewhat simple setup and my gradual build up from the security foundation, however it has met my needs. I would feel comfortable purchasing something on the "wish list" when ready with full expectations that the addition would work as expected, based on my experiences to date. 

I have had somewhat of a similar experience (aside from my rate of system expansion). I'd say I'd give it a B+ or A-.
I started with security and a thermostat (I think it was called the "smart kit"), but have went crazy adding new devices. I held out for the V2 changeover also, and it was mostly a flawless transition other than some issues with my thermostat. Eventually I got tired of fooling with the t-stat and switched over to nest. Fast forward 2 years from my initial install and I have 71 paired devices including all my light switches and fan speed controls, lamps, led under cabinet lights, contact sensors for all exterior doors and windows, motion detectors in every room, cameras, door locks, smoke detectors, sirens, a leak detector, hose timer, 40G water heater, etc... I also have a contact sensor in the mailbox as well as one protecting a gun safe. I also have the 4G cellular modem with the pro monitoring package. We use echo dots from one end of the house to the other, and also have an echo dash wand with alexa which can be used as sort of a handheld voice remote (can also be done with our fire tv remote). We use the harmony hub with alexa to control our entertainment system, and I have even rigged up a remote/emergency release for our dog's kennel.

I say all that to say I am constantly adding devices, and rarely have I had any issues. In fact, the thermostat issues I had seem like they have been resolved because I gave my thermostat to my parrents to use on their iris system and they have had no problems with it.

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On 6/20/2017 at 6:58 AM, scunny said:

Options less than 30 minutes. 

The only Care Rule I use, "Door Left Open", still has the same minimum duration of 30 minutes in my app. Which Rules have new "less than 30 minutes" options?

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Had I not had V1 and loved all the functionality, I'd give the current version a B but since they went backwards and haven't really caught up to where they were years ago...I'm going to have to give V2 a C right now. They have a great package but just need to get back a few things like monitoring your temperature sensors with a graph and energy consumption history. The main gripe I have is the lack of rules you can create. There are so many cool things we could do with this system on notifications from rules if it had more options.

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I think I would give it a B-. Overall the stability is vastly improved from a year ago but the one thing that keeps me from upping the grade is lack of local processing. My system is primarily for security, not just intrusion but also safety alarms. Not having these things run locally is a big negative. I also think it would make sense for them to open up the platform. While I am not one of them, there are plenty of smart people here that could make custom device handlers and new rules. That would take away much of the ST benefit, opening the platform to many more devices. 

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C at best. More affordable than most. It simply isn't reliable. Numerous disconnects. Showing improper closure status of my garage doors. Obviously a very important thing. The closed architecture is killing me as I want to integrate other devices into my system such as Automatic, EcoBee and the cameras remain crap.

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1 hour ago, awraynor said:

It simply isn't reliable. Numerous disconnects. 

Contrary to what some users believe, connectivity issues is not the norm.  If you are experiencing disconnects, you have other underlying issues.

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