utilitech water sensor batteries replaced - still shows 0%
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Got an email from IRIS this morning, low batteries in water sensor.

I replaced them around 14 hours ago. The app still shows 0%.

My other 2 utilitech water sensors show "OK".

 

I did measure they batteries in my battery tester and they were definitely low and needing replaced.

I guess it is still connected as it shows 3 devices armed in safety alarm card.

 

Any advices?

 

 

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Thanks, I just tried with Win in Chrome, Edge and IE11. the login screen takes me now where.  It's dead.

(It does look like I logged in there a long time ago, there was a prefill in IE11).

 

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This link should take you to the login screen: https://bc.irisbylowes.com/login

Login.png

Enter your Iris login credentials and click login.  You should see a message at the top of the open window that reads:  { "status" : "success" }.  Once you see this message you are successfully logged into the portal.  You can then goto http://iriswebportal.com 

The portal uses cookies to store your login info in your browser.  If you clear your browser history you will have to log back on to access the portal.

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yeah,, I get a blank white page after entering in details.

I entered a bogus password on another computer and get same white screen.

 

Is my username/password still what I used with the old lowes.com/iris ?  or is it my email?

 

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Hah! beats me what I use to log in to the app.  I haven't done that in over a year after upgrading from v1.

I just used my "email" as my username and that iris password I had written down and got:

{"status":"success"}  and nothing.

 

refreshed previous page:

 

Battery Level

Battery Icon Device Name Battery Level
  HVAC 1 60%
  Main Door 72%
  Motion Sensor 1 67%
  Bedroom Door - new 8/2016   91%
  hot water tank 0%
  Keypad 1 46%
  Main Door - new 8/2016 83%
  NAS Temp Sensor 70%
 

hvac2

 

 

Looks like I'm in the 24 hour pit stop.

Thanks for your help.  I'm not sure why the app

can't display this stuff.  And I do miss charting temps

 

60%

 

 

hot water tank
Vendor:"Utilitech"
 
battery:0
Protocol:"ZWAV"
Model:TST01-1
Driver Version:1.1
Online
No History Found.
battery:0
 
HVAC 1
Vendor:"Utilitech"
 
battery:60
Protocol:"ZWAV"
Model:TST01-1
Driver Version:1.1
Online
No History Found.
battery:60
 
hvac2
Vendor:"Utilitech"
 
battery:60
Protocol:"ZWAV"
Model:TST01-1
Driver Version:1.1
Online
No History Found.
battery:60
 

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The timeframe has something to do with how often the device reports status back to the hub.  I'm not sure what the timing is for each type of device, but I know they are configured differently.  As a comparison, I just changed the batteries in a smoke detector and it updated the the power level immediately.

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I have a V1 panic button that took over three weeks to update its battery level to recognize that I had replaced the battery.  Neither removing and reinserting the battery nor cycling the button made a difference.

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Hmmm, my HVAC 1 is still at 60% on the page, but has been disconnected as of around 3 days ago.   It's first disconnect as of V2 hub.

HVAC 2 is pretty much next to #1.  (end sensors in location about 1 foot apart).

 

 

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Well an update - hot water tank went low battery to NO battery in 6 hours over night.  That's the important one.

I had used those batteries from another water sensor I had purchased a few years ago.  Well - opened it up - 2 or 3 had leaked.  Will use battery tester tomorrow.

I put in some new Duracell duralock that expire in 2025... and within 30 minutes, reporting 100%.

I now suspect HVAC1 might have suffered a similar fate.  I haven't bothered with it.

It also looks like I've replace several other sensor batteries...although I don't really recall.  Ok - I see my original post was July 2016... so it was probably over a year ago at various times. damn - feels like it was this past spring that I posted the original post.

I'll change out HVAC1/2 batteries in a couple weeks and see if they reconnect quick.

 

 

10/2017

Battery Icon Device Name Battery Level
  HVAC 1 60%
  Main Door 99%
  Motion Sensor 1 95%
  Bedroom Door - new 8/2016 90%
  hot water tank 100%
  Keypad 1 65%
  Main Door - new 8/2016 80%
  NAS Temp Sensor 99%
  hvac2 40%

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