Slippery Cloud Connection
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9 posts in this topic

  • My hub seems to have greasy fingers and unable to keep its grip with the "cloud"  Here's 22 instances of the connection getting lost and 22 instances of it becoming reconnected in the last 3 days!  Penny for your thoughts.

    Date and Time    History Event
    12/3/2017 16:42    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 16:38    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 13:11    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 13:07    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 12:35    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 11:55    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 11:24    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 10:50    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 10:05    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 10:01    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 9:26    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 8:47    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 8:12    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 7:26    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 6:54    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 6:49    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 6:14    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 5:58    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 5:24    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 5:20    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 3:43    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 3:38    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 3:05    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 3:01    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 0:55    Kansas Hub Reconnected to Iris Cloud
    12/3/2017 0:52    Kansas Hub Lost Connection to Iris Cloud
    12/3/2017 0:20    Kansas Hub Reconnected to Iris Cloud
    12/2/2017 23:58    Kansas Hub Lost Connection to Iris Cloud
    12/2/2017 12:48    Kansas Hub Reconnected to Iris Cloud
    12/2/2017 12:38    Kansas Hub Lost Connection to Iris Cloud
    12/2/2017 11:36    Kansas Hub Reconnected to Iris Cloud
    12/2/2017 11:31    Kansas Hub Lost Connection to Iris Cloud
    12/1/2017 15:20    Kansas Hub Reconnected to Iris Cloud
    12/1/2017 15:15    Kansas Hub Lost Connection to Iris Cloud
    12/1/2017 14:37    Kansas Hub Reconnected to Iris Cloud
    12/1/2017 14:14    Kansas Hub Lost Connection to Iris Cloud
    12/1/2017 13:42    Kansas Hub Reconnected to Iris Cloud
    12/1/2017 13:39    Kansas Hub Lost Connection to Iris Cloud
    12/1/2017 6:31    Kansas Hub Reconnected to Iris Cloud
    12/1/2017 6:27    Kansas Hub Lost Connection to Iris Cloud
    12/1/2017 3:42    Kansas Hub Reconnected to Iris Cloud
    12/1/2017 3:37    Kansas Hub Lost Connection to Iris Cloud
    12/1/2017 1:18    Kansas Hub Reconnected to Iris Cloud
    12/1/2017 1:14    Kansas Hub Lost Connection to Iris Cloud

     

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On 12/3/2017 at 7:36 PM, Vettester said:

I don't believe this is an Iris issue.  I would try rebooting your ISP router.

I know it isn't the router as I have other things attached to it as well as the Iris hub and none of them lost their connections during these same intervals. 

Are there any other known issues, bugs, glitches, faults etc. that could possible cause this?

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5 hours ago, calvinroberts said:

I know it isn't the router as I have other things attached to it as well as the Iris hub and none of them lost their connections during these same intervals. 

Are there any other known issues, bugs, glitches, faults etc. that could possible cause this?

I haven't heard of this being a widespread issue.  If it continues, I would reach out to Iris support.  You may have a hardware issue.

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I posted that mine was doing something similar a while back... however I was running a cellular backup modem so every time it happened it switched to cellular and then back..
One of the times it had a fit like this I was watching netflix in the living room and my wife was watching hulu in our bedroom and neither of us had any issues.
Additionally, when my internet goes down I have echos throughout the house that start complaining about loss of connection. We are HEAVY internet users and I know we would have noticed if our connection had been that spastic.
Eventually it settled down and it still happens occasionally (which could be legitimate ISP issues), but nothing like what was happening before.

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Mine no longer rolls over to a modem backup because my version 1 modems (2 each) were dicontinued by Lowe's and the 2 new ones I bought and paid for never arrived.  Lowes said they gave them to UPS to deliver, UPS sauys they delivered them but not to my house.  To someone elses house nearly 40 miles away and that I am just out of luck.  I reached back out to Lowe's and they claim there is nothing they can do so I'm screwed outof not 1 but 2 wireless modems.  

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4 hours ago, calvinroberts said:

Mine no longer rolls over to a modem backup because my version 1 modems (2 each) were dicontinued by Lowe's and the 2 new ones I bought and paid for never arrived.  Lowes said they gave them to UPS to deliver, UPS sauys they delivered them but not to my house.  To someone elses house nearly 40 miles away and that I am just out of luck.  I reached back out to Lowe's and they claim there is nothing they can do so I'm screwed outof not 1 but 2 wireless modems.  

Did you try your credit card.  Mine offers protection against stuff like that.

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I did but the cost for replacing the version 1 modem for the version 2 was only a penny.  But since they never arrived I now have to pop for a large sum of money to replace something I already paid for  . . .twice!  The original price was $49.99 then they were discon'ed and the replacement was .01 and since I owned 2 of them and paid for both I'm now out $100.00 and Lowe's wants me to buy another.  Not happening.

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I would take this up the line straight to the CEO's office if necessary.  FYI, the V2 modem sent to me came from a third party company out of Miami, not directly from Lowe's.  I suspect Lowe's, if necessary, has enough muscle with that vendor to get you another modem, especially if the circumstances as you explained are accurate.

Please keep us updated.

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