GE Devices Having Trouble
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11 posts in this topic

This afternoon many of my GE devices have gone offline. Like 14 light switches are offline, a GE plug in switch, and a GE wall outlet. All GE, all offline right now. 

I tried restarting the hub - no change

I am now rebuilding the Z-Wave network, after an hour, it is at 60% - No change yet. Hopefully the rebuild will bring them back.

One of my GE switches is actually stuck in the ON position and will not turn off even at the switch, manually.

Is there something going on? or any suggestions for additional troubleshooting?

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I've seen this before. A hub restart and optimization should bring them back.

It's like the network gets congested and devices lose their routing and it all goes to hell.

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Resetting and rebuilding has slowly worked to get my GE devices back online, but it is going slowly and has still not completely worked. I still have 6 items offline. 

I'm going to sleep on it, but if things have not worked themselves out in the morning, I'm probably going to have to call tech support. 

This is the only time I have ever had this kind of problem with my IRIS system. 

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This happened to me a few weeks ago.  6 of 8 outdoor modules, 3 of many light switches, 1 of several fan switches all fell off.  Some reconnected on manual activation, but one of the switches had to be removed and re-paired.  Some of the outdoor modules had to be brought close to the hub and manually activated.  The furthest switch is the one that had to be removed.  I ended up taking the hub to that detached shop to remove and re-pair.

I thought maybe one of them was the center for the others, but they were in opposite directions from the hub.  They have all been stable since.

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9 hours ago, DuoDS said:

I'm going to sleep on it, but if things have not worked themselves out in the morning, I'm probably going to have to call tech support. 

I've had that weirdness happen, too. Tech Support is just going to have you remove and re-pair. If you give it some more time before calling them, you may find that every one of your devices comes back on-line without having to do the removal. Preferable, especially if you have Rules, Scenes and Schedules related to the devices.

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5 hours ago, rdisom said:

I thought maybe one of them was the center for the others, but they were in opposite directions from the hub.  They have all been stable since.

I was thinking this may have been the case too - one center device has ceased routing the others.

If after your optimization has completed and still have missing devices, the next thing you can try is to restart all your switches.  You can cut power (via the breaker) to those switches briefly, and power them back on.  Then follow that up with another hub reset.

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I had six of the above-mentioned devices all go offline at the same moment, also during the same timeframe mentioned. However, all three of my newer GE Zwave Plus switches (purchased from Lowe's) were completely unaffected. Four of the older switches came back online in about eight hours, and the last two came back at about four hour intervals. One of the affected switches was within 10 ft of the hub. At my other house, with a similar mix of GE switches, had no disconnects at all. I note that the switches that did disconnect had no prior disconnects at all except during power failures. 

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On ‎1‎/‎2‎/‎2018 at 1:43 AM, DuoDS said:

Resetting and rebuilding has slowly worked to get my GE devices back online, but it is going slowly and has still not completely worked. I still have 6 items offline. 

I'm going to sleep on it, but if things have not worked themselves out in the morning, I'm probably going to have to call tech support. 

This is the only time I have ever had this kind of problem with my IRIS system. 

It has happened to me a couple times, but not in the last 6 months thank God. It's a PITA to get them working again.

Don't wish you the pain of restoring everything but glad to see it's not just me that it happens to, as I was beginning to think I was crazy.

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Last Wednesday 1-17 my GE ZWAVE devices and Thermostat went offline. After troubleshooting the problem it became apparent that all ZWAVE devices went off line and not just GE devices. Older GE devices went offline sooner then newer devices. I contacted tech support and after one hour of frustrating and illogical questions I convinced the tech to get me the second tier of support. They did and I had a good intelligent discussion of my problem with a tech who seemed they new the IRIS system very well. They told me that they have had others over the past few weeks having the same problem with ZWAVE devices. Not only do ZWAVE devices go offline, you cannot add any ZWAVE device to IRIS. So my problem was escalated to the development team for a solution. Now it is Tuesday, 6 days later and when I called in to check the status of my problem. I was told that the Development was still working on it.

My system will tell me a ZWAVE device was reconnected. I go and try it and either it does not work or it works radically. Later I am told that ZWAVE device was disconnected. At this time none of my 18 ZWAVE devices work even if IRIS tells me they are connected. 

My system has worked with no problems for over a year. I have a total of 80 devices on my IRIS.

If Lowes cannot fix this problem soon I guess it is time to leave a sinking ship and move to WINK or Smartthings.

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1 hour ago, HOU said:

If Lowes cannot fix this problem soon I guess it is time to leave a sinking ship and move to WINK or Smartthings.

This article states "The top players of Home Automation market are: Icontrol Networks, Ismartalarm, Nest Labs, Ingersoll-Rand, Nortek, Vera Control, Belkin International, Lowe’s Iris and Smartlabs" so I don't think the ship will be sinking anytime soon.  

http://importantevents24.com/2018/01/18/global-home-automation-market/

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Was just having this issue today. I think my issue stems from rearranging my entertainment center and having some sort of interference.  So I pulled it out but no luck. Tried several zwave rebuilds but still nothing. So I figured I would just give it a day to sort out. Then I went to turn one of the offending lights on and instantly my phone went off. Surprised I walked to all the other lights and sure enough cycling each light brought it back on the network. So if this happens give each switch a cycle before you impair and repair.

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