GE In-wall Switches Dropped Off Network All At Once
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11 posts in this topic

I installed two GE In-wall switches ten days ago. The install went smoothly and they were paired to my hub with zero hiccups. Exactly seven days later (three days ago) they lost their connection to my hub.  I have power-cycled them, rebuilt the z-wave network multiple times (which worked...the first time...intermittently...for about five minutes), forcibly removed one from the hub and factory reset it in the hopes that I would then be able to re-pair it. NOTHING!  Iris does not see my switches. 

I'm quickly losing hope of ever getting them working with Iris again and I'm kicking myself for not choosing Philips Hue bulbs since they ALWAYS work when I expect them to.

:blink:

Help?

NDB

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What material are the boxes in the wall, metal or plastic?

I went through this for a long time before someone here asked that question of me. My problem switches were all mounted in metal boxes which effectively shielded them on all sides except the front face, and on one of those I had a SS cover plate so totally enclosed in metal which is grounded and basically like a faraday cage. It seemed that nothing got out. Was a PITA but I changed out a couple of the boxes (the single gang boxes), and the others I places a V2 plug-in smart switch somewhere in view of the front of the box and close to the problem switch. This gave the GE in-wall switch a chance to get a signal out to a device that could act as a relay to the hub. So far (knock on wood) its done the trick as I haven't had a problem in over 6 months, and I used to complain about this every few weeks it seems for about 18 months.

That was my situation, may or may not help you. But I'd suggest you look for problems other than the obvious if this keeps happening.

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14 hours ago, accessdenied79 said:

Mine just did this tonight. A lot zwave devices that are GE went offline tonight, even the outdoor one. Going to try resetting them, they work manually.

Let us know if you were able to get everything reconnected.  I currently have 67 z-wave devices on my system and I haven't had any issues.  

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Let us know if you were able to get everything reconnected.  I currently have 67 z-wave devices on my system and I haven't had any issues.  

They eventually connected back up over the course of the evening. Thanks though, these were the switch ones that have the peg coming out so there wasn’t a “kill” switch on it so I tried the breaker and let it sit for a while. Seems to be good now, thanks though.

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On 3/25/2018 at 4:06 PM, sparc said:

I used to complain about this every few weeks it seems for about 18 months.

Yes, you did! I never could figure out why yours were so unstable. Glad to hear you solved it.

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On ‎3‎/‎31‎/‎2018 at 10:55 AM, Vettester said:

Let us know if you were able to get everything reconnected.  I currently have 67 z-wave devices on my system and I haven't had any issues.  

The issue is not Z-Wave devices, but GE Z-wave devices. As many of you know I had loads of problems with my GE Z-Wave stuff for over a year. About 6 months ago it calmed down and all were working fine, no disconnects or having to pair them to the hub again. They worked the way they should. For a couple I found that because they were mounted in metal boxes in the wall that they had trouble making and keeping a solid connection to the hub or the nearest device capable of repeating a signal to/from the hub. For one I was bale to replace the metal box with a plastic one and the other because it is a 3 gang box and it would be very difficult to remove and rewire all those cables with making a mess out of the wall in a room we had recently refinished I choose to use a V2 smart plug installed in a receptacle within 6 feet of the problem GE in-wall switch and that solved the problem.

Everything has been good until about a month ago when a update to the hub was pushed out. Immediately after that my GE devices all dropped out, not all Z-wave just the GE stuff. Since then they connect/disconnect when ever they feel like sometimes a multiple (>3) times a day but usually once or twice a day. Restarting the hub or removing and repairing the devices has not fixed the problem. SO now I will again call tech support to get some help with getting the problem devices working as they should.

This is the third time that after a hub update the GE stuff has had connection problems. That to me indicates something is getting corrupted or otherwise incorrectly updated when the hub is updated. Maybe someone is using an old version of the software or including an old piece of code related to the GE devices and it's getting included in the update which then overwrites the code in my hub and in effect reverts the hub back to using some troublesome or invalid bit of code which causes the problem. I don't know the situation where the code is authored but I can imagine that if not all the workstations of the persons writing pieces of the code are not all in sync as to what software they are using that some may have a different version of some library or bit of code they are referencing and when it all gets put together one  piece can't communicate with another. Just a guess but it seems to me like a good place to look.

Does this happen to anyone else I don't know. Have any of you that have had all or a significant number of your GE devices drop out seen any correlation to when hub updates are pushed out to end users? Maybe there is a link but you haven't paid attention or noticed. TO people like Vettester whose 67 Z-wave devices work flawlessly always I guess you are just lucky, or maybe I am unlucky. Whatever the case you did not say how many of your 67 are GE branded devices. I have 5 different style GE devices and I have to wonder why 7 devices of my 9 GE devices of 5 different types can all drop off the network at once and all my other Z-wave and ZigBee devices remain connected.

Either there is something in the code in these GE devices that does not jive with that in the hub or the hub has a problem communicating with GE devices because of some old or corrupt bit of code. In any case nothing has changed on the landscape here, nothing has been moving that might affect routing through the network, no devices have been added or removed from the network, and nothing that could cause interference has been introduced into my home that might cause interference to or inhibit network connectivity.

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6 hours ago, sparc said:

TO people like Vettester whose 67 Z-wave devices work flawlessly always I guess you are just lucky, or maybe I am unlucky. Whatever the case you did not say how many of your 67 are GE branded devices. I have 5 different style GE devices and I have to wonder why 7 devices of my 9 GE devices of 5 different types can all drop off the network at once and all my other Z-wave and ZigBee devices remain connected.

Of the 67 Z-wave devices I have 47 of them are GE.

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