Pairing new equipment
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3 posts in this topic

I have had my iris system for a few years now. I recently got a new modem "arris surf board" and the google wifi. My hub will pair with the modem but I have one port on it. When I plug it into my net gear switch it wont pair. I purchased another ethernet switch "linksys" same thing, wont pair just blinks red.

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I am using an Arris SB6183 connected to Google WiFi and a Netgear switch and I'm not having any issues.  The Google WiFi pucks have two ethernet ports.  I have one port connected to my modem and the other connects to a Netgear GS108 8-Port Unmanaged switch.  My Iris hub is then connected to the switch. 

Are you sure you have the modem plugged into the right port on the router?

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