Prepaid Visa Card
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3 posts in this topic

Although the redemption process for my “place(s)” was completed on 31 March 2019, I have not yet received my Visa prepaid card. It has been seven months. Further, to the best of my knowledge, I never received an email with the tracking information for the mailing of the aforementioned card. Has anyone else had this problem? If, so what did you to correct it? Any suggestions?

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I never received a prepaid card for a manual redemption I submitted.  I followed up on this a few weeks after the process had been closed and they told me they couldn't find any record of my submission and there wasn't anything they could do about it.  If you did not receive an email conformation then I'm pretty sure it is too late to do anything now.

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